Handling Guest Check In and Check Out - Front Office Hotel

Summary

The transcript details the check-in and check-out process at Equator Resort and SPA, featuring a guest named Mr. David. Upon arrival, he registers without a prior reservation and selects a standard single room for three nights, completing the payment process in cash. The staff provides essential information about the hotel amenities and assists him to his room. At check-out, Mr. David settles additional charges for laundry and bar services, expressing satisfaction with his stay. The interaction showcases the hotel's attentive service and aims to leave a positive impression on the guest.

Takeaways

• 😀 Guest check-in process involves verification of reservation and personal details.
• 😀 The guest, Mr. David, did not have a prior reservation.
• 😀 The hotel offers standard single rooms at a price of five hundred thousand rupiah per night.
• 😀 Mr. David planned to stay for three nights, totaling one million five hundred thousand rupiah.
• 😀 Guests are required to provide identification, such as a passport, during check-in.
• 😀 Payment options include cash and credit card; Mr. David opted to pay in cash.
• 😀 The hotel staff provided information about amenities, including checkout time and room services.
• 😀 A bellboy was called to assist Mr. David with his luggage and escort him to his room.
• 😀 Upon checkout, Mr. David settled additional charges for laundry and pool bar usage.
• 😀 The staff thanked Mr. David for his stay and invited him to return in the future.

Q & A

What is the name of the resort where Mr. David checked in?

The name of the resort is Equator Resort and SPA.

Did Mr. David have a reservation when he arrived?

No, Mr. David did not have a reservation.

What type of room did Mr. David request?

Mr. David requested a standard single room.

How long did Mr. David plan to stay at the resort?

He planned to stay for three nights.

What was the total price for Mr. David's stay?

The total price was one million five hundred thousand rupiah.

What payment method did Mr. David choose?

Mr. David chose to pay in cash.

What information did the receptionist provide about the hotel?

The receptionist informed Mr. David about the checkout time and the availability of a safe deposit in the room.

Who assisted Mr. David with his luggage?

A bellboy named Rasiana assisted Mr. David with his luggage.

What additional charges did Mr. David incur during his stay?

He incurred extra charges for laundry and the pool bar, totaling two hundred thousand rupiah.

What did the receptionist give Mr. David upon checkout?

The receptionist provided Mr. David with the original bill for his receipts.