Handling Check Out for Individual Guest

Ezzy TV

3 Aug 202003:51

Summary

TLDRThe transcript details a hotel check-out process where a guest, Mr. Eyman, interacts with hotel staff. The staff assists with luggage, arranges transportation, and ensures all billing details are correct. The guest has a positive experience, praising the atmosphere and helpfulness of the staff. The interaction includes various service requests such as room checks, mini-bar consumption verification, and payment processing. As the guest prepares to leave, the staff ensures all details are in order, offering a smooth and courteous farewell with well-organized transportation and luggage arrangements.

Takeaways

😀 The guest is checking out of their room (room 2303).
😀 The receptionist confirms the room number and asks for the guest's ID or card information.
😀 The receptionist offers luggage assistance, which the guest accepts.
😀 The bellboy is called to pick up the guest's luggage from their room.
😀 The receptionist calls housekeeping to ensure no belongings are left behind after checkout.
😀 The guest confirms no additional items from the mini-bar or outlets, but mentions having consumed a diet coke.
😀 The guest is asked about their next destination and if they need transportation arrangements.
😀 The receptionist offers to arrange transportation to the guest's next destination at a price of 250,000 rupees.
😀 The guest agrees to the transportation price and asks to add it to the bill.
😀 The guest pays using a credit card and signs the bill for approval.
😀 The receptionist confirms the guest's satisfaction with the stay, mentions the wonderful atmosphere, and asks for feedback via a guest comment form.

Q & A

What is the guest's room number?
-The guest's room number is 2303.
Did the guest require any luggage assistance?
-Yes, the guest requested luggage assistance, and the bellboy was called to pick up the luggage.
Was there any last consumption from the mini bar?
-Yes, the guest consumed one Diet Coke from the mini bar.
What was the guest's next destination?
-The guest's next destination was to aim for, though the exact location was not specified.
Did the guest arrange transportation for their next destination?
-No, the guest had not yet arranged transportation, but the staff offered to do so for a fee of 250,000 rupees per car per week.
How would the guest like to settle the payment?
-The guest preferred to settle the payment using their credit card.
What did the hotel staff request from the guest to confirm the payment?
-The hotel staff requested the guest's credit card and asked for a signature on the bill.
Did the guest provide any feedback on their stay?
-Yes, the guest expressed satisfaction with their stay, mentioning that they loved the atmosphere and the helpfulness of the staff.
Did the guest fill out a guest comment form?
-Yes, the guest agreed to fill out the guest comment form to provide feedback on their stay.
Was there any final action required for the guest's departure?
-The staff printed the guest's folio, confirmed the zero balance, and ensured that the luggage and transportation were ready for the guest.