START IMMEDIATELY! Work From Home Replying to Emails ⬆️$5400/Month

Summary

This video showcases various work-from-home job opportunities that involve handling emails and customer support. It features companies like Nerd Wallet, Inksub, Hubstaff, Squarespace, and Site123, offering roles such as member support specialist, WordPress support specialist, and sales chat specialist. The video provides details on job requirements, benefits, and salary ranges, highlighting the flexibility and potential for remote work in the finance and tech industries.

Takeaways

• 💼 Nerd Wallet is hiring member support specialists for email-based customer support, focusing on personal finance guidance and account issues.
• 📈 The role at Nerd Wallet is based in the US, offers a $30 per hour contract, and requires a passion for helping people and knowledge of personal finance.
• 🌐 Inksub (Ink) is a fully remote company offering a WordPress support specialist role with a competitive pay scale and various benefits.
• 🕒 Hubstaff seeks a customer support gig for email-based assistance within the Eastern Standard Time Zone, with a focus on productivity and time tracking tools.
• 🏆 Squarespace occasionally hires for remote customer support roles, emphasizing written communication skills and a deep understanding of their platform.
• 🌐 Site123 is looking for a sales chat specialist with experience in website building and customer service, offering a mix of sales and support responsibilities.
• 💡 The video highlights the importance of excellent written communication skills, a people-centric attitude, and remote work experience for these roles.
• 💰 The salaries range from $17.55 to $30 per hour, with potential annual earnings up to $56,000, depending on the company and role.
• 🌟 Companies like Nerd Wallet and Hubstaff offer comprehensive benefits packages, including health insurance, retirement support, and work-life balance initiatives.
• ⏰ The work schedules vary, with some roles requiring specific time zone alignments and others offering more flexibility within standard working hours.

Q & A

What is the primary mode of customer support at Nerd Wallet?

The primary mode of customer support at Nerd Wallet is via email and through a help center, which is an FAQ type of platform. They do not offer phone-based support.

What are the roles and responsibilities of a Member Support Specialist at Nerd Wallet?

As a Member Support Specialist at Nerd Wallet, you would provide account and technical support, share financial guidance resources, assist with free account and paid subscription issues, answer credit score questions, offer product recommendations, and contribute to the team's success through continuous learning and knowledge sharing.

What qualifications does Nerd Wallet require for the Member Support Specialist role?

Nerd Wallet requires prior experience in a technical support or customer service role, familiarity with support workplace tools, exceptional written and verbal communication skills, a people-centric attitude, a passion for helping others, a high degree of ownership and confidentiality, and remote work experience. Fintech experience is preferred but not required.

What are the work hours and the estimated duration of the contract for the Member Support Specialist role at Nerd Wallet?

The work hours for the Member Support Specialist role at Nerd Wallet are 40 hours per week within the hours of 9:00 a.m. to 5:00 p.m. Pacific Time, 5 days per week, including one weekend day. The approximate duration of the contract is 6 months with potential for extensions.

What is the hourly rate for the WordPress Support Specialist role at Ink Sub?

The hourly rate for the WordPress Support Specialist role at Ink Sub is not explicitly mentioned in the script, but it is suggested to be competitive with a range of 28 to 35 days of pay.

What are the benefits offered by Ink Sub for their remote employees?

Ink Sub offers flexibility, up to 35 days paid time off per year, opportunities for paid travel to work camps and industry conferences, long service leave (3 months off paid after a certain period), up to two months salary bonus based on company growth targets, technology budgets every three years, and a general expenses budget yearly.

What are the qualifications required for the Customer Support Gig at Hubstaff?

Hubstaff requires three plus years of experience in customer support and 100% remote roles, software as a service support experience, experience working with a vast number of different software and platforms, experience troubleshooting common user computer issues, and an organized workplace with a modem computer, webcam, high-speed internet.

What are the benefits and perks offered by Hubstaff for their remote employees?

Hubstaff offers 25 days of paid time off a year, medical insurance, 401K, annual bonuses, salary increases, access to a technical career path inside the support team, and annual retreats for the whole team.

What is the hourly salary for the Customer Support Associate role at Squarespace?

The hourly salary for the Customer Support Associate role at Squarespace is $17.55 an hour.

What are the benefits offered by Squarespace for their remote employees?

Squarespace offers medical plans with an option for 100% covered premiums, health savings account funding, fertility and adoption benefits, supplemental insurance plans, a Headspace mindfulness app subscription, retirement benefits with employer match, flexible pay time off, 12 to 20 weeks of paid family leave, an equity plan for all employees, a $100 per month remote stipend, access to supplemental insurance plans, education reimbursement, employee donation match, and six global employee resource groups.

What are the qualifications required for the Sales Chat Specialist role at Site123?

Site123 requires experience and understanding of the website building field, proven experience in sales or customer service, excellent communication, analytical listening, and organizational skills, customer service skills, enthusiasm for helping customers, time management skills, attention to detail, and the ability to multitask. Knowledge of social media applications and competence in Microsoft Office and web browser environments are also required.

Outlines

00:00

📈 Work from Home Opportunities at NerdWallet

The video introduces work-from-home job opportunities, focusing on NerdWallet, a personal finance site. NerdWallet is hiring member support specialists to provide email-based customer support, offering assistance with account issues, credit score inquiries, and product recommendations. The role is based in the US, does not require phone support, and is part of the user operations team. The ideal candidate has a passion for helping others and an interest in personal finance. The position includes troubleshooting account issues, responding to public outreach, and continuous learning. NerdWallet offers a competitive salary of $30 per hour, a 40-hour workweek, and a 6-month contract with potential extensions. Benefits include health and wellness support, personal wellness stipends, work-from-home stipends, retirement support, and legal support.

05:02

🌐 Global Remote Job: WordPress Support Specialist at Inksub

The video discusses a global remote job opportunity as a WordPress support specialist at Inksub, a company that creates WordPress products. The role involves providing email support to customers, solving WordPress-related issues, and contributing to testing and QA. Candidates should have strong WordPress knowledge, possibly including coding skills in PHP, MySQL, HTML, or CSS. The job offers a full-time remote position with competitive pay and benefits such as paid time off, travel to work camps, long service leave, and technology budgets. The company has a positive reputation with a 3.5 out of 5-star rating and offers a supportive work environment.

10:02

💼 Email-Based Customer Support at Hubstaff

Hubstaff, a productivity and time-tracking company, is hiring for an email-based work-from-home customer support role. The position is available in the Eastern Standard Time zone and requires responding to customer requests via email and live chat. Candidates should have excellent written communication skills, a tech-savvy mindset, and the ability to solve complex problems. The role offers benefits such as paid time off, medical insurance, 401K, annual bonuses, and a technical career path. The company culture is positive, with a 4 out of 5-star rating and 74% of employees recommending it as a good place to work.

15:02

🏡 Remote Customer Support Associate at Squarespace

Squarespace, a website building platform, occasionally hires for remote customer support associate roles. The job involves responding to customer inquiries via live chat and email, troubleshooting account issues, and staying updated on product features. Applicants should have customer-facing experience, strong written communication skills, and be available to work a 40-hour week that includes weekends and holidays. The role offers comprehensive benefits, including medical plans, fertility and adoption benefits, supplemental insurance, and a flexible pay time off policy. Squarespace is known for its positive work environment, with a 4.7 out of 5-star rating for benefits.

🌐 Sales and Customer Support at Site123

Site123, a free website building tool, is seeking a sales chat specialist for a remote position. The role combines customer support and sales, requiring experience in website building, sales, or customer service, and excellent communication skills. Responsibilities include providing a positive customer experience, increasing sales through chat and email, and building customer relationships. The company has a 4.3 out of 5-star rating, indicating a positive work environment. The average salary for this role ranges from $47,000 to $56,000 per year.

Keywords

💡Work from Home Jobs

Work from Home Jobs refers to employment opportunities where individuals can perform their job duties remotely, typically from their own residence. In the context of the video, this term is central as the script discusses various companies offering such positions, allowing immediate start and the flexibility to work remotely, as exemplified by the job openings at Nerd Wallet and Hubstaff.

💡Customer Support

Customer Support is a service provided by companies to assist customers with their inquiries, issues, or concerns about a product or service. The video script frequently mentions customer support roles, highlighting that these jobs involve responding to emails, handling live chats, and providing technical or account support to customers, as seen with the member support specialist role at Nerd Wallet.

💡Email-based Support

Email-based Support is a method of customer service where interactions and assistance are provided via email. The video emphasizes this type of support in several job descriptions, such as at Nerd Wallet, where the member support specialist role primarily involves handling customer inquiries through email and an online help center.

💡Remote Work

Remote Work refers to employment where the work is performed outside of a traditional office setting, often from home. The video script discusses remote work extensively, presenting various job opportunities that are 100% remote, such as the WordPress support specialist at Ink Sub, highlighting the growing trend of remote employment in the tech industry.

💡Personal Finance

Personal Finance involves managing one's income, expenses, savings, investments, and other financial matters. The video script mentions Nerd Wallet, a personal finance site, where job roles involve providing financial guidance and support, indicating that knowledge of personal finance is crucial for certain work-from-home roles.

💡Technical Support

Technical Support is assistance provided to customers or users in resolving technical issues or answering questions about a product or service. The video script describes roles that involve technical support, such as troubleshooting account issues and providing guidance on product features at Nerd Wallet.

💡WordPress

WordPress is a popular content management system used for creating and managing websites. The video script references WordPress in the context of job roles, such as the WordPress support specialist at Ink Sub, where expertise in WordPress is required to assist customers with their website-related queries.

💡Productivity and Time Tracking

Productivity and Time Tracking involves using tools or software to monitor work hours and efficiency. The video script mentions Hubstaff, a company specializing in productivity and time tracking tools, where the customer support role involves responding to customer inquiries about these tools, emphasizing the importance of understanding the product for effective support.

💡Live Chat

Live Chat is an online communication method that allows real-time interaction between a customer and a support representative. The video script discusses live chat as a primary channel for customer support at Squarespace, where customer support associates are expected to respond to customer inquiries promptly through this method.

💡Sales Chat Specialist

A Sales Chat Specialist is a role that combines customer service with sales skills, engaging with customers through chat to provide information and drive sales. The video script introduces this role at Site123, where the specialist is expected to upsell and cross-sell products while maintaining a positive customer experience.

Highlights

Introduction to work-from-home jobs involving email and customer support.

Nerd Wallet is hiring member support specialists for email-based customer support.

Nerd Wallet's customer support is exclusively email-based, with no phone support.

Responsibilities include providing account and technical support, and sharing financial guidance.

Nerd Wallet is seeking candidates with a passion for helping others and interest in personal finance.

The role involves troubleshooting account issues and responding to public outreach.

Nerd Wallet offers a $30 per hour W2 contract role with potential for extensions.

The estimated schedule is 40 hours per week, including one weekend day.

Nerd Wallet provides health and wellness benefits, personal wellness stipends, and retirement support.

Inksub.com is hiring WordPress support specialists for worldwide remote work.

Inksub offers competitive pay rates and various benefits, including paid time off and travel opportunities.

Requirements for Inksub's role include strong WordPress knowledge and good communication skills.

Hubstaff is hiring for a customer support gig with a focus on email and live chat.

Hubstaff requires three or more years of customer support experience for the remote role.

Benefits at Hubstaff include medical insurance, 401K, and annual bonuses.

Squarespace occasionally hires for remote customer support roles focused on text-based support.

Squarespace's customer support associate role requires a year of customer-facing experience.

Site123.com is hiring sales chat specialists with experience in website building and customer service.

Site123 offers a role that combines customer support and sales, with a focus on live chat.

Transcripts

hey guys in this video I'm going to show

you some work from home jobs that are

hiring right now where you can start

immediately and basically get paid to

send and reply to emails the first one

we're looking at is a company I don't

think I've ever actually covered on here

before which is nerd wallet nerd wallet

is kind of a personal finance site that

covers all sorts of different things

from comparing credit card to bank

accounts loans all sorts of things like

that uh nerd wallet actually has only uh

customer support that is done via email

and through like a help center which is

like an FAQ type of thing um and they

have these member support specialist if

you want to do the email-based support

for nerd wallet this is based in the US

and again does not require you to be on

the phone because this company doesn't

actually offer phone-based support so

basically you will provide account and

technical support and share financial

guidance Resources with nerd wallet's

rapidly growing membership base as part

of the user operations team you will

play a pivotal role in providing an

excellent member experience here you'll

help members with their free account as

well as paid subscription issues credit

score questions product recommendations

and more across all support channels so

they're looking for nerds with a passion

for helping people and an interest in

personal finance as they significantly

expand the product experiences offered

to nerd wallets members so projects you

may be working on the position include

troubleshoot and resolve all types of

account issues respond to public facing

Outreach such as app reviews and social

media DMS continuous learning and

knowledge sharing to contribute to the

team's greater success so where you can

make an impact is you would help

consumers improve their lives through

better financial decisions you will do

this by assisting members in

successfully utilizing the tools and

features available through nerd wallet

always with the best interest in mind

become a true technical product expert

across nerd wallet's offerings clearly

communicate com complicated topics to

people of all ages backgrounds and

financial situations with empathy and

understanding follow all support

processes accurately and escalate member

issues as necessary and work efficiently

and effectively achieving maximum

customer satisfaction and minimum time

through quality interaction so your

experience basically they tell you right

here they recognize not everyone will

meet all of the criteria if you meet

most of the criteria below you're

excited and you're excited about the

opportunity and willing to learn we'd

love to hear from you so even if you

don't meet all the things they say

they're looking for they still want you

to apply prior experience in a technical

support or customer service role

familiarity with support workplace tools

such as zind Des Confluence jira or many

others that they mention here ex

exceptional written and verbal

communication skills a people Centric

attitude and passion for helping others

a high degree of ownership and

confidentiality willingness to nerd out

about consumer credit and personal

finance remote work experience required

and fintech experience preferred but not

required so hourly rate here is $30 per

hour this is a W2 contract role hired by

magnet the established or the estimated

schedule for this engagement is 40 hours

per week within the hours of 9:00 a.m.

to 5:00 p.m. Pacific Time 5 days per

week including one weekend day the

approximate duration of this contract is

6 months with potential for extensions

so hours and shifts will be scheduled

based on business needs demand

availability and this position is 100%

remote so again if you're located in the

US you can apply to be a member support

specialist and I've done research that

says they don't offer phone support they

mostly just offer it via email and

through an online help center so nerd

wallet has a four out of five star

rating and overall they have 71% of

people recommending working here to a

friend uh benefit wise they have a 4.7

out of five star rating so as far as

their benefits they do mention a lot of

this here uh you have health and

wellness benefits here like Insurance uh

Mental Health support things like that

you have a stip in for personal wellness

and a work from home stip in you have

retirement support along with

competitive salaries they offer

Retirement Solutions matching 401ks they

also offer legal support through a

partnership with Rocket Lawyer and true

work life balance they offer a flexible

time off as well as mental health days

throughout the year so nerds can take

time for themselves and come back

refreshed they also have Career

Development employee resource groups and

employee engagement benefits as well as

far as what's like to work here as far

as what's like to apply here 3.1 out of

five difficulty is about standard and uh

fairly normal scores on their interview

experience next we have a company called

incub which is at inks sub.com they make

all sorts of WordPress products like the

ones you see here they have a work from

home job that you can do worldwide they

tell you right up front that they do

higher worldwide and they're a fully

remote company um they also offer

competitive payment rates 28 to 35 days

of pay time off per year pay travel to

work camps and many other benefits so

right now they only have one job

available it's a WordPress support

specialist at campus press so this is

specifically someone who can work 7:00

p.m. to 3:00 a.m. UTC so make sure you

look up UTC time zone and see how that

would um adjust to your time zone and

what your hours would be like when you

adjust that uh it's a full-time schedule

remote job of course and

responsibilities here uh you would

provide support by email to edu blogs

and campus press customers which are

some of their products they offer you'll

assist with and solve all manner of

Wordpress questions with style

contributing to testing and QA with

updates to Wordpress core plugins and

themes coordinate with developers of re

bugs features and cool new stuff and

being an active part of the ink sub team

qualifications requirements have a

really good familiarity with WordPress

might even be able to code PHP MySQL

Andor HTML or css a bit a lot even

better experienc in WordPress multi-site

networks amazingly great communication

skills impressive response times and

typing speed interpersonal skills great

team player you enjoy collaborating love

people and love yourself so job benefits

here we've mentioned a little bit of

this already flexibility very attractive

working conditions for the right

candidate uh up to 35 days paid off per

year opportunities for paid travel to

work camps and Industry conferences long

service leave this right here I believe

is basically what they would call a

sabatical at many other companies uh 3

months off paid after you've been with

them a while 3 months off is a lot a lot

of companies offer one month paid for a

sabatical they offer three up to two

months salary bonus based on company

growth targets technology budgets every

three years so long you serve the higher

you deserve General expenses budget

yearly as well so lots of really nice

perks and benefits here they have a 3.5

out of five star rating 56% recommend

working here to a friend they have a

four out of five star rating for

benefits so far interview wise they have

a 3.1 out of five difficulty rating and

a fairly even split between negative and

positive with uh the addition of of

course neutral ratings for the interview

experience now as far as how much you

could earn here again the name of this

job is a WordPress support specialist so

you're looking for something on the

salary section that's very similar to

that we do see a hosting support job

that averages 51k a year up to 63k a

year I would say it's probably going to

be pretty similar to that just because

um that is another type of support job

that they've had here next we have a

company called hubstaff that is hiring

right now for an email-based work from

home job this is a productivity and time

Tracking Company they have something

called a customer support gig here

available in the Eastern Standard time

zone the US they do say it's a remote

full-time position um I don't know if

you really have to be in these locations

they list a few locations but they do

also say it's remote and they say the

Eastern Time Zone in the US so for this

job you are going to respond to the

customer requests over email and the

ticketing system live chats on screen

shares video conferencing and basically

the ideal candidate here shows an

empathetic mindset regarding the goals

of others especially those of customers

was to help others reach their full

potential demonstrates outstanding

written communication skills very

specifically they want written

communication skills here knows how to

communicate the value of a product and

Direct Customer interactions desires to

continually improve and grow both inside

their current role and grow Beyond it

your techsavvy you have a basic level of

experience with HTML CSS and other

programming languages you have

automating tasks with things like zap or

JavaScript have experience with Windows

Mac iOS Android Chrome OS or Linux

operating system and demonstrates an

ability to determine solutions to

complex problems so requirements here

they do want three plus years of

experience in customer support and 100%

remote roles uh software as a service

support experience is mandatory relevant

experience working with a vast number of

different software and platforms

experience trouble shooting common user

computer issues you have an organized

workplace with a mod enough computer

webcam high-speed internet all of that

and also you do have working hours that

are flexible to your requirements this

role will be hired into the typical

Eastern Standard time zone 9 to5 working

hours Monday through Friday so um they

do usually offer flexible Arrangements

but with this one it looks like it's

pretty standard uh living in being able

to legally be hired in the USA

preferable location Eastern Standard

time zone so it looks like what you're

doing is kind of they're prioritizing

people in this time zone but you don't

necessarily have to be in this time zone

so benefit wise they are looking for

someone based in the US time zone of

Eastern Standard Time this is a fully

remote position some of the other

benefits include 25 25 days of pay time

off a year medical insurance 401K annual

bonuses to cover expenses with equipment

or training annual salary increases and

access to a technical career path inside

the support team this is a full-time and

n employment position the hourly salary

is about $22.50 an hour which can be up

to around

$47,000 a year they also have annual

Retreats where the whole team gets

together as well like they've been to a

few places like the Dominican Republic

and Mexico as far as what's like to work

at hubstaff they've a four out of five

star rating 74% recommend working here

to a friend uh benefit wise they have a

four out of five star rating out of a

couple ratings interview wise they have

a 2.7 out of five difficulty rating

which is I would say a little bit below

average difficulty which is a good thing

and then you you actually have more

positive than negative reviews which is

about all you can ask for here now we

also have a company called Squarespace

occasionally they hire for work from

home customer support jobs they're also

another one that does pretty much only

text-based support Squarespace is a

place where you basically build websites

so uh here they have a customer support

associate they say Mountain Standard

Time and Central Standard time zones uh

this is a fully remote position as well

of course and this one is of course

based in the United States so sometimes

they do hire outside the United States

I've seen a few other countries as well

um and sometimes they even have a

separate listing for Hawaii but they do

say that um to apply you must currently

live within the central or mountain time

zones in the following states so make

sure you're in one of the states that

they mentioned there uh you'll get to

respond to customer submitted live chats

and email in a timely manner uh Q based

typing work with account will account

for approximately 90% of the role Live

Chat is the primary channel of support

in this role again they do offer email

as well as they tell you troubleshoot

and guide customers through questions

and issues with their account billing

domain or transactional inquiries uh

independently meet targets across

quality productivity and customer

satisfaction and email in live chat uh

stay up to date on new product features

and improvements and identify isolate

customer experiences and escalate

important issues so who they're looking

for is open availability to work a

40-hour work week that spans weekends

and holidays as customers need us one

plus Year's customer facing experience

required in a similar role this could be

a lot of different things though it

doesn't have to be just regular customer

support it could be retail Hospitality

online support Etc so expertise with

written communication is very important

here good grammar and spelling

proficiency with decoding conversations

identifying the cause and aligning on in

goals capability of prioritizing

competing requests familiarity with this

square space platform consistent and

dependable Wi-Fi and a personal

workspace that allows you to be free

from distraction and fully customer

focus again they mention the states that

they're hiring in so uh benefits and

perks here choice between medical plans

with an option for 100% covered premiums

health savings account with Squarespace

funding fertility and adoption benefits

supplemental insurance plans headspace

mindfulness app subscription retirement

benefits with employer match flexible

pay time off 12 to 20 weeks of paid

family leave Equity plan for all

employees $100 per month remote stip in

access to supplemental insurance plans

with additional coverage education

reimbursement employee donation Match

six Global employee resource groups this

actually pays

$17.55 an hour as far as what's like to

work at Squarespace they have a four out

of five star rating 77% recommend

working here to a friend uh benefit wise

they have a 4.7 out of five star rating

as well some really good scores there

interview wise they have a three out of

five difficulty rating which is right

about average but they do have a really

good uh distribution of positive versus

negative reviews for the interview

experience here and then as far as

salaries again they already tell you up

front that's about

$755 per hour last but not least we have

site1 123.com site123 is a place where

you can find uh some work from home jobs

a lot of times that are email and chat

based this is a free website building

tool and they have a sales chat

specialist that you can check out they

want somebody who's energetic

multitasking as a salesperson to work

remotely here that is familiar with the

internet world and particularly the

website building field so some mus haves

here experience an understanding of the

website building field proven experience

of sales or customer service in general

and Via live chat excellent

communication analytical listening and

organizational skills excellent customer

service skills and great enthusiasm for

helping customers excellent time

management skills attention to detail

and the ability to multitask

knowledgeable of social media

applications such as Facebook LinkedIn

and Twitter competent in Microsoft

Office and web browser environments

English level should be fluent or native

availability to work during standard

working hours and days in the US and a

team player with excellent communication

skills advantages would be additional

languages knowledge of HTML and CSS and

experience with other website builder

platforms and responsibilities you would

provide a positive customer experience

for customers obviously provide prices

and increas sales through chat and email

and build customer relationships as part

of the sales process this is pretty much

always hiring this is one where I think

they're just actively looking for people

all the time um and this is something

that's kind of a combination of customer

support and sales with site 123 they do

have pretty good reviews so far 4.3 out

of five stars and as far as how much you

can average here they don't really have

a lot of feedback yet as far as what a

typical sales chat specialist makes an

average of 47,000 a year with the

high-end being around 56,000 a year so

hopefully this was helpful don't forget

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