Hotel Management - 3. Hotel operation structure, cost centers and typical organisation chart

Summary

This video educates viewers on the operational and cost structures of a typical hotel. It outlines the various departments, including room division, food and beverage, and administrative units like HR and finance. The video also discusses how some hotels may combine or outsource certain departments based on size and location. It emphasizes the importance of individual performance measurement for each division and hints at upcoming content on hospitality accounting standards.

Takeaways

• 🏢 The video discusses the operational and cost structure of a typical hotel, focusing on various departments and their functions.
• 🔑 The hotel's cost structure begins with general management and branches out into specific departments such as rooms division, food and beverage, and administrative departments.
• 🏨 The rooms division includes front office, housekeeping, concierge, and sauna services, which are crucial for guest satisfaction.
• 🍽️ The food and beverage department encompasses all-day dining, specialty restaurants, kitchens, and is a significant revenue generator for hotels.
• 💼 Administrative departments like marketing, finance, procurement, and human resources support the overall hotel operations.
• 🏋️‍♂️ Additional operating departments may include spa, laundry, transportation, and gift shops, depending on the hotel's offerings and location.
• 🔧 The maintenance department is responsible for the upkeep and repair of the hotel's physical property, ensuring a safe and attractive environment for guests.
• 📊 Hotel profit and loss statements and financial reports are divided by department to measure individual performance and efficiency.
• 👥 The organizational structure of a hotel can vary, with some having more departments like room service, bars, or banquet facilities.
• 🌐 The size and individual requirements of a hotel property influence its departmental structure and cost allocation.
• 🎥 The next video will cover accounting standards used in the hospitality industry, providing further insight into hotel financial management.

Q & A

What are the typical operational cycles in a hotel?

The typical operational cycles in a hotel are related to the guests' arrival, their stay at the property, and after their visit.

What is the role of general management in a hotel's cost structure?

General management oversees the various departments in a hotel's cost structure, which includes rooms division, food and beverage, and other administrative departments.

Which departments are included in the rooms division of a hotel?

The rooms division of a hotel typically includes front office, housekeeping, concierge, and sauna services.

What departments make up the food and beverage department in a hotel?

The food and beverage department consists of all-day dining restaurants, specialty restaurants, kitchens, and other related services.

What are some examples of other operating departments found in a hotel?

Other operating departments in a hotel can include spa, laundry, transportation, and gift shops, depending on the hotel's offerings.

How does the size and location of a hotel property affect its departmental structure?

The size and location of a hotel property can influence its departmental structure, with some hotels combining or omitting certain departments based on their individual requirements.

What is the purpose of dividing hotel profit and loss into individual divisions?

Dividing hotel profit and loss into individual divisions allows for the measurement of the performance of each division within the hotel.

Can you provide an example of a different hotel structure mentioned in the script?

An alternative hotel structure includes a general manager overseeing executive assistant managers and individual departments like room division, personnel, HR, accounting, marketing, engineering, and purchasing.

How might the front office department differ in organization from one hotel to another?

The front office department may include additional services like room service, bars, or banquets, depending on the specific organization or setup of the hotel.

What will be the focus of the next video in the series?

The next video will focus on the accounting standards used for hospitality.