Fix for Outlook not updating email without a restart

Summary

This tutorial addresses a common issue with Microsoft Outlook where new emails aren't received after the computer wakes from sleep mode unless Outlook is restarted. The solution involves navigating to the Services app via the search bar, locating Google Update services under 'G', and disabling them to resolve the conflict with Google services. The video demonstrates the process and suggests re-enabling these services occasionally for Google Chrome updates, ensuring Outlook functions properly without needing restarts.

Takeaways

• 🐞 The issue: Microsoft Outlook fails to receive new emails after waking from sleep mode unless restarted.
• 🔍 Solution approach: Accessing Windows Services to resolve the conflict.
• 🔑 Key services involved: Background Intelligent Transfer Service (BITS) and Google Update Services.
• 🛠️ Resolution step: Change the startup type of conflicting services from 'Automatic' or 'Automatic (Delayed Start)' to 'Disabled'.
• 📦 Service location: Find and modify services under 'G' for Google in the Services app.
• 🔄 Post-resolution test: Send an email to check if the issue is resolved without restarting Outlook.
• ⚠️ Potential side effect: Disabling these services may prevent Google Chrome from updating automatically.
• 🔄 Update workaround: Manually enable the services occasionally to allow Google Chrome to update, or visit google.com to update manually.
• 🔒 Security reminder: Ensure the services are disabled post-update to maintain the Outlook fix.
• 📧 Final outcome: Outlook should now receive emails without needing to be restarted, resolving the initial problem.

Q & A

What is the issue described in the script with Microsoft Outlook?

The issue is that Microsoft Outlook is not receiving new emails after the computer comes out of sleep mode unless Outlook is restarted.

What is the suggested solution to fix the Outlook issue?

The suggested solution is to disable the Google update services in the Windows Services app to prevent a conflict with the Background Intelligent Transfer Service.

Where can the Windows Services app be accessed from?

The Windows Services app can be accessed by typing 'services.msc' into the search box.

What services are causing the conflict with Outlook as per the script?

The Google update services are causing the conflict with Outlook.

How many Google update services are mentioned in the script?

There are two Google update services mentioned in the script.

What change is recommended for the Google update services in the Services app?

The Google update services should be changed from 'Automatic' or 'Automatic (Delayed Start)' to 'Disabled'.

What is the potential downside of disabling the Google update services?

Disabling the Google update services may result in not receiving updates for Google Chrome, which could affect security.

How can one ensure Google Chrome is updated despite disabling the update services?

One can manually visit google.com to check for updates or occasionally enable the services to allow Google Chrome to update.

Does the script provide a demonstration of the solution working?

Yes, the script includes a demonstration where the user sends an email from another mailbox to test if the fix is effective without needing to restart Outlook.

What is the final step recommended after manually updating Google Chrome?

After manually updating Google Chrome, it is recommended to disable the Google update services again to ensure Outlook continues to function properly.

What is the main benefit of following the steps in the script?

The main benefit is that it allows users to receive new emails in Outlook without having to restart the application after the computer wakes up from sleep mode.

Outlines

00:00

🔧 Fixing Microsoft Outlook Email Reception Issue

The paragraph discusses a solution to a bug in Microsoft Outlook that prevents new emails from being received after the computer wakes up from sleep mode unless Outlook is restarted. The fix involves accessing the 'services.msc' application to disable the 'Background Intelligent Transfer Service' which conflicts with Google services. This service is likely causing issues if Google Chrome is installed. The user is instructed to double-click each of the Google Update services listed, change their startup type from 'Automatic' or 'Automatic (Delayed Start)' to 'Disabled', and then confirm the changes. After disabling these services, the user can test if new emails are received without needing to restart Outlook. It's noted that this may prevent Google Chrome from updating automatically, so users might need to enable the service periodically for updates or manually check for updates on Google's website. The paragraph concludes with a demonstration of the fix's effectiveness.

Keywords

💡Microsoft Outlook

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. It includes features like email, calendar, contacts, and tasks. In the context of the video, Outlook is the primary application experiencing issues with receiving new emails after coming out of sleep mode, which the video aims to resolve.

💡Sleep mode

Sleep mode is a power-saving state in computers where the system appears to shut down but is still powered, allowing quick reactivation. In the video, the issue arises when Outlook fails to receive new emails after the computer resumes from sleep mode, necessitating a restart of the application.

💡Services.MSC

Services.MSC is the shortcut for the Services management console in Windows, which is used to manage system services. The video instructs viewers to access this console to modify service settings, indicating its relevance to troubleshooting the Outlook issue.

💡Background Intelligence Service

Background Intelligent Transfer Service (BITS) is a component of Windows that enables asynchronous transfer of files between machines. The video suggests that this service is conflicting with Google services, leading to the email reception problem in Outlook.

💡Google services

Google services refer to the various online tools and applications provided by Google, such as Gmail, Google Drive, and Google Chrome. The video mentions that Google update services conflict with Outlook, causing the email reception issue.

💡Google Update Services

Google Update Services are processes that ensure Google applications like Chrome are up to date. The video identifies these services as potential conflicts with Outlook's email reception and suggests disabling them to resolve the issue.

💡Automatic or Automatic (Delayed) Start

In Windows service management, 'Automatic' and 'Automatic (Delayed) Start' are startup types for services, where 'Automatic' starts the service immediately with system boot, and 'Automatic (Delayed) Start' starts the service after a delay. The video instructs changing these settings to 'Disabled' for Google Update Services.

💡Disabled

In the context of Windows services, 'Disabled' means the service will not start automatically when the system boots. The video suggests disabling certain Google Update Services to fix the Outlook email issue.

💡Updates

Updates in this context refer to the process of applying the latest patches, bug fixes, and feature enhancements to software. The video points out that disabling Google Update Services might affect the automatic updating of Google Chrome, suggesting manual updates as a workaround.

💡Security purposes

Security purposes refer to the need to keep software up to date to protect against vulnerabilities and threats. The video mentions that while disabling certain services can fix the Outlook issue, it's important to occasionally enable them for security updates.

💡Inbound email

Inbound email refers to emails received by a user. The main theme of the video is resolving the issue of not receiving new inbound emails in Microsoft Outlook after the computer wakes from sleep mode.

Highlights

Microsoft Outlook has an issue with receiving new emails after sleep mode without restarting.

A quick fix for the Outlook bug is demonstrated.

Using the search box, type 'services.msc' to access the Services app.

The problem is caused by a conflict between the Background Intelligent Transfer Service and Google services.

Google Update Services should be located under the letter 'G' if Google Chrome is installed.

Disable the Google Update Services to resolve the Outlook issue.

After disabling, close the Services app and test sending a new email.

Demonstration of sending an email without needing to restart Outlook after the fix.

Disabling the conflicting service allows Outlook to receive emails properly.

Disabling the service may cause issues with Google Chrome updates.

It's suggested to occasionally enable the service for Google Chrome updates.

Manually updating Google Chrome on google.com is an alternative to enabling the service.

Ensure the services are disabled after updating for continued Outlook functionality.

The process ensures Outlook works properly without needing to restart for new emails.

Transcripts

there's a bug with Microsoft Outlook and

I've been able to receive new email

after it comes out of sleep mode unless

you restart outlook so I'm going to show

you how to fix that fairly quickly so

what we're gonna do is we're gonna go

down to with the search box and type in

services dot MSC and you're going to see

the services app at the top I'm going to

click on that and it's going to open up

this new box and the reason that we're

having the problem is because this

background intelligence service is

conflicting with Google services so if

you have Google Chrome installed you

should see under the letter G Google

update services and there's two of them

here so what we want to do is we want to

double click on each of these services

and change them from automatic or

automatic delayed to disabled and click

OK

and they should show up as disabled as

you see here once that's done we close

and you can try sending a new email and

seeing if it shows up without having to

restart or restart outlook one more time

it's up to you I'm now going to press

send from another mailbox and see if we

get email without having to restart

outlook and there's our email so just by

disabling that conflicting service we

can go ahead and fix the problem now

does this cause any issues well it could

cause a problem with the fact that

you're not going to get updates to

Google Chrome and so you may want to

occasionally go ahead and enable it let

Google do an update or you can just go

and manually go to google.com and run an

update and then you will be able to get

those updates for security purposes and

you'll still be able to get your outlook

to work properly but always make sure

ultimately that those two services are

disabled when you're done updating so

that's how you fix inbound email without

having to restart in Microsoft Outlook