This is a disaster (for Intel)
Summary
TLDRIn this video, the discussion revolves around Intel's 13th and 14th generation chips facing significant stability issues, leading MMO publisher Alderon Games to switch to AMD servers. Despite initially working well, these Intel chips deteriorated, resulting in nearly 100% failure rates. The video delves into the potential recall implications, the immense cost and time required for Intel to fix these issues, and the broader impact on Intel's reputation, particularly with major clients like Dell and the U.S. government. The video underscores the serious challenges Intel faces in addressing these hardware problems.
Takeaways
- π¨ MMO publisher Alderon Games reports high failure rates in Intel's 13th and 14th gen chips, leading them to switch to AMD.
- π₯οΈ Alderon Games initially used Intel Core i7 and i9 chips for servers, which is not uncommon in the gaming industry despite traditional preferences for Xeon and EPYC.
- β οΈ The failure rates for these Intel chips are nearly 100%, with higher-end models (KS series) experiencing the worst issues.
- π The failures appear to be hardware-related, as noted by tech reviewer Wendell from Level1Techs.
- π§ A recall may be necessary if Intel cannot fix the issue, posing significant logistical and financial challenges.
- π Fixing the hardware problem would take months, as it would require redirecting resources from future chip designs to the current faulty models.
- πΌ The impact on major clients like government and large corporations could be substantial, as they rely heavily on stable and reliable server components.
- π The reputational damage for Intel extends beyond consumer trust, affecting relationships with large OEMs like Dell and HP.
- π Intel is currently working on a fix for an ETB bug contributing to the instability, but there's no solution for the root problem yet.
- π€ One interim solution might be for Intel to keep replacing defective chips under warranty, although this is not sustainable long-term.
Q & A
What company is experiencing issues with Intel's 13th and 14th gen chips?
-Alderon Games is experiencing issues with Intel's 13th and 14th gen chips.
What action is Alderon Games taking in response to the stability issues?
-Alderon Games is switching from Intel to AMD for their servers.
What specific problem is Alderon Games encountering with Intel's chips?
-Alderon Games is encountering extremely high failure rates with Intel's chips, primarily due to errors from the chips.
Why is it not uncommon for game servers to use desktop chips like Core i7 and Core i9?
-It's not uncommon because performance and value might be more important than features like ECC memory for utmost stability in game servers.
Which Intel chip models are reported to have the most issues?
-The KS models of Intel chips are reported to have the most issues.
What potential solution is discussed for the chip failures?
-A potential solution discussed is a recall by Intel, but it's complicated by the long time required to fix and manufacture new chips.
Why would a recall of the defective chips be a significant challenge for Intel?
-A recall would be a significant challenge because it would require pulling R&D teams from future projects and take months to manufacture enough replacements.
What is the concern for large institutions like Dell or the U.S. government regarding the defective Intel chips?
-The concern is the monumental cost and disruption caused by the defective parts in their systems.
What is the reputational risk for Intel if they cannot resolve the chip issues?
-The reputational risk for Intel is losing trust with major customers like Dell, HP, and large institutions, who rely on Intel's historically reliable performance.
What is Intel's current status in addressing the root problem of the chip instability?
-Intel is currently working on a fix for the ETB bug contributing to instability but has not yet indicated a fix for the root problem.
Outlines
π» Alderson Games Switches to AMD Due to Intel Chip Issues
Alderson Games announces a shift from Intel's 13th and 14th gen processors to AMD, citing significant stability issues. The decision follows high failure rates in servers, especially with Intel Core i7 and i9 chips, despite Intel's attempts to steer clients towards their enterprise solutions. The video highlights how using desktop chips in servers is more common than expected, especially for game servers where performance and value are prioritized over features like ECC memory. The most affected Intel models are the 'K' series chips, which are experiencing the worst failures. The lower core count and lower clocked SKUs are less impacted. Wendle from Level One Techs suggests that Intel might need to issue a recall if they can't resolve the problem.
π The Complexity of Fixing Intel's Defective Chips
Fixing the defective Intel chips presents a significant challenge due to the long development cycle of modern processors. Even if Intel starts working on a hardware fix immediately, it would take months to produce a single unit and much longer to manufacture enough to replace all faulty chips. This delay poses a substantial problem, especially for large customers like the US government or major OEMs like Dell and Lenovo, who have designed systems around these defective parts. Intel is currently addressing an ETB bug contributing to the instability but has not yet fixed the root problem. The reputational damage to Intel is concerning, particularly with major institutions that have traditionally relied on Intel for their server market share.
Mindmap
Keywords
π‘Intel 13th and 14th Gen Chips
π‘Alderon Games
π‘Server Stability
π‘Core i7 and Core i9
π‘Xeon and EPYC
π‘Hardware Recall
π‘R&D (Research and Development)
π‘ETB Bug
π‘Consumer and Enterprise Impact
π‘Brand Reputation
Highlights
Alderon Games is switching its Intel 13th and 14th gen servers to AMD due to significant stability issues.
Intel's 13th and 14th gen chips are reported to have serious problems, with nearly 100% failure rates in some cases.
Despite initial success, the chips later deteriorated, leading to overwhelming errors from Intel chips.
There is a discussion on why Alderon Games is using Core i7s and Core i9s for servers instead of typical server-grade chips.
Game servers might prioritize performance and value over running ECC memory for utmost stability.
In Alderon's testing, lower core count and lower clocked SKUs seemed to be impacted less by the failures.
Level One Techs suggests that the issue looks like a hardware problem, which might necessitate a recall by Intel.
If Intel needs to fix the problem in hardware, it would require significant time and resources, pulling teams off future products.
Fixing the issue would be enormously costly for Intel, potentially taking months or more to manufacture new units.
The cost of defective parts is monumental for large customers like the United States government or OEMs like Dell.
Intel is currently working on a fix for the ETB bug that contributes to the instability but has no solution for the root problem.
Intel might have to rely on warranty replacements until the warranties expire, hoping to minimize the brand damage.
The reputational damage with major institutions like Dell and HP is more concerning than consumer brand damage.
Intel's server market share is partly maintained by the perception that choosing Intel is a safe decision.
This hardware issue might change the perception that 'you never get fired for buying Intel,' impacting Intel's reputation.
Transcripts
MMO publisher says Intel is selling
defective chips yeah alderon games says
that it is switching it's Intel 13th and
14th gen servers and we touched on this
last week um when I hadn't watched the
level one Tex video yet but we did talk
about how wendle from level one tax um
has been talking about how Intel's 13th
and 14th gen chips are having some
serious problems well alderon says that
they are switching them out for AMD
following significant stability issues
according to alderon their servers have
had extremely high failure rates which
is overwhelmingly due to errors from
Intel chips and I can hear you already
asking why the devil is alderon games
using cor i7s and cor i9s for
servers that's not as crazy as you might
think it's actually I I still I still
while Intel and AMD have at times
certainly and especially Nvidia have
certainly put pressure on barebones
chassis manufacturers and uh Solutions
providers um to steer their clients
toward Zeon and epic and I don't know
what is what's nvidia's branding even
it's not Tesla anymore but whatever
what's their what's their branding for
their gpus these H grid who who knows
but but their Enterprise Solutions while
they certainly steer them sometimes
those Enterprise Solutions don't
necessarily make the most sense and in
the case of something like a game server
where performance and value might be
more meaningful to you than running ECC
memory for the utmost instability um it
it could make sense to
deploy um to deploy um just like one use
of Game servers or even or even I think
you can I think I've seen ones that are
like more like four four in a one U or
we oh we looked at oh man what was that
cool one that we looked at from uh super
micro it was about a year ago but it was
a bunch of just like ryzen um in in
little like like blades uh super cool
anyway uh the point is that it is way
more common than you would think to run
desktop
chips so let's have a look at what the
breakdown is here uh in alderon testing
the chips initially worked fine but
later deteriorated failing at a rate of
nearly
100% And you can see here which models
seem to be the most likely to be
affected although we don't know what
exactly the mix is of their deployment
so the ks and this is already something
that has been touched on K's seem to be
experiencing the worst failures the
lower core count Lower clocked SKS seem
to be impacted
less and according to level one tax this
looks like Hardware uh we talked about
this last week about you know Intel
could need to do a recall here if they
can't figure out how to fix this good
Lord what would this look like yeah have
no idea I don't think in my time as a PC
Enthusiast I have seen such a high are
always Rock Solid like well here's the
exception that proves the rule well no
there's been stuff I thought copper mine
was a huge disaster um that Pentium 3
yeah that's what I'm saying like in
pretty
much like that was before I was in high
school that's 25 years ago it's been a
decent assumption that your CPU is like
not really the problem for a long
time absolutely freaking wild man um I
just yeah I have absolutely no idea what
this would look like because you got to
go A Step Beyond
just uh you know oh well you know Intel
takes the chips back right like that
that's a recall
right no what is going what are they
going to what are they going to issue
people in exchange like what are they
going to give them now these are an
inherent flaw there's there's a there's
like okay okay like let's look at it
from a couple of different angles they
can't like recall the car replace the
airbag and give you the car back yeah I
like I've got my let's say I'm I'm an
end user customer okay I I bought a
motherboard from gigabyte and some
crucial memory and a seic power supply
I've got my computer here right and and
I got this bad Intel chip and I need a I
need a new one inel here you go you got
my
chip well now what they they send back a
fixed one well no you you this is the
Intel's R&D teams okay are working on
CPUs that are coming out next year the
year after and the year after that that
gives you some idea of how long you're
working on a chip before it ever sees
the light of day just the the spin up
time if you watched our Intel Fab tour
the spin up time from okay we've got the
design finished and now at least in
principle and now we need a physical one
in order to try to power it on is I
forget if it was weeks or
months but it's a long flipping time
because all of the different steps that
are required to manufacture a modern
processor for Intel to fix this in
Hardware they they would this is this is
enormously costly they're going to have
they would have to pull teams that are
working on future products and get them
essentially back on the CPU design of
13th and 14th gen and even if they did
that yesterday it would be months before
they would have a single unit to ship to
anyone and when you consider how much of
their manufacturing capacity would have
been used used over the last couple of
years to ship all the chips that they
had it would be months or maybe even a
year plus before they could actually
manufacture enough of these bloody
things in order to issue all the fixes
so in the meantime imagine you are not a
gamer who just bought one chip and put
it in your computer and are kind of
going where the devil's my chip now
imagine that you're a customer like the
United States government or Dell
your expectations are now completely
different and there's a huge cost to you
especially if you're someone like an oem
like a Del or Lenova HP the cost to you
of these systems that you've designed
around this now defective
part is
Monumental good luck Intel it's going to
be rough yep Intel is currently working
on a fix for the ETB bug it says
contributed to the instability but
there's no indication that the company
has a fix for the root problem says the
last of our
notes
well
cool I mean I guess yeah one option um
is they can just keep sending you more
of them as long as you're under warranty
and then hope
that everyone's warranty expires at some
point and uh that this doesn't leave too
bad of a stain on their brand I think
it's a pretty B big stain on the brand I
think that's probably more realistic and
the the stain on the brand to Consumers
is not the one that I'm worried about if
I'm Intel like yeah sure whatever um the
amount of cares for Consumer sales right
now has never been that and like Gamers
already mostly kind of hate them anyway
so realistically what difference does it
make um it's it's the brand it's the
reputational damage with the Dells and
the HPS and the and the large
institutions that I'm really worried
about because a big part of why Intel
has uh managed to maintain the kind of
for example server market share that
they have is because you never get fired
for buying
Intel o not because their performance
has necessarily been better there are
other reasons um you know Intel makes
Investments That AMD traditionally
hasn't because they haven't had the
resources for it in terms of deployments
and management and stuff like that but
um a big part of it is you don't get
fired for buying
Intel and now you might
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