May 13, 2024

Summary

The transcript details a hotel reservation process where Mr. Chandra makes a booking for his guest, Mr. Sanrio, who will be staying with his wife and children. There are discussions about room preferences, prices, and special requests, as well as an issue with a leaking room. The receptionist handles a complaint from another guest, Mr. Arif, whose room is leaking and affects his clothes. Throughout the interaction, the staff offer solutions like complimentary laundry services, express delivery, and room adjustments. The reservation is finalized, and a confirmation is sent to Mr. Chandra to forward to his guest.

Takeaways

• 😀 The reservation is made by Mr. Chandra for his guest, Sanrio, who will stay with his wife and two children.
• 😀 Mr. Chandra's guest, Sanrio, has a booking for two rooms from May 14th to May 16th, 2024.
• 😀 The rooms requested are non-smoking and will accommodate two adults and two children.
• 😀 The original booking was for the Manhattan Suite, but Mr. Chandra opted for a cheaper room, the Mars and Venus Suite, which costs 4 million rupia for both rooms.
• 😀 A pickup service was initially requested for the guest but was canceled due to the lack of advanced payment.
• 😀 Mr. Chandra provided details of his guest's flight from Bali to Jakarta, arriving at 10:00 AM at Terminal 2.
• 😀 Mr. Chandra's guest’s phone number is 0811 2782, while Mr. Chandra’s phone number is 0811 2722.
• 😀 The guest’s email address was not known, and Mr. Chandra provided his own email, [email protected].
• 😀 The total reservation cost, including two rooms for two nights and breakfast, is 8.7 million rupia.
• 😀 The reservation was confirmed, with a reservation number (005), and Mr. Chandra was informed that a confirmation letter would be sent to his email.

Q & A

Who made the reservation, Mr. Chandra or his guest?

The reservation was made by Mr. Chandra for his guest.

What is the guest's name for the reservation?

The guest's name for the reservation is Sanrio.

What date is the reservation for, and how long is the stay?

The reservation is for May 14th, 2024, and the guest will stay for two nights until May 16th, 2024.

How many people will be staying in the rooms?

The total number of people staying is four, consisting of Mr. Sanrio, his wife, and two children.

Will the rooms be non-smoking?

Yes, the rooms will be non-smoking.

What types of rooms are being reserved for the guest?

Two rooms are being reserved: one Manhattan Suite for Mr. Sanrio and his wife, and another room with twin-size beds for the children.

What issue does Mr. Arif encounter during his stay?

Mr. Arif reports a leaking roof in his room, which is soaking his clothes.

How does the hotel staff respond to Mr. Arif's complaint?

The staff apologizes for the inconvenience, checks the room, arranges for housekeeping, and offers to handle Mr. Arif's laundry with an express service.

How much does the hotel charge for the pickup service from the airport?

The airport pickup service costs 700,000 rupiah, which is recommended for a larger car to accommodate the four-person family.

What happens when Mr. Chandra expresses concern about the cost of the airport pickup service?

Mr. Chandra asks for a discount, but the staff explains that the price is already a commercial rate and cannot be reduced further. Ultimately, Mr. Chandra decides to forego the pickup service.