"Contoh praktek customer service dalam hotel"

Summary

The transcript captures a hotel receptionist assisting a customer with booking a room. The customer initially requests a standard room, but due to unavailability, they opt for a Superior room. The receptionist explains that the price includes breakfast, which is a buffet offering a variety of food. After confirming the details, the receptionist processes the booking for the customer, confirming the room is ready by noon the next day. The exchange is courteous and professional, showcasing a smooth hotel reservation process.

Takeaways

• 😀 The customer inquires about booking a standard room for the day.
• 😀 The hotel staff informs the customer that the standard room is unavailable.
• 😀 The customer opts for a Superior Room instead of the standard room.
• 😀 The staff checks availability and confirms that a Superior Room is available.
• 😀 The customer asks if the price includes breakfast.
• 😀 The hotel staff confirms that breakfast is included in the price.
• 😀 The hotel offers a buffet breakfast with a variety of dishes.
• 😀 The customer decides to proceed with the booking of the Superior Room.
• 😀 The hotel staff asks for the customer's identification to finalize the booking.
• 😀 The booking is confirmed for 12 PM the following day, and the key is provided to the customer.

Q & A

What is the first question the customer asks in the conversation?

The customer first asks if they can book a standard room for the day.

What issue does the hotel staff encounter while trying to fulfill the customer's request?

The hotel staff informs the customer that the standard room is not available for the day.

What alternative does the hotel staff offer the customer?

The hotel staff offers the customer a superior room as an alternative.

What does the customer inquire about regarding the superior room?

The customer asks if the price for the superior room includes breakfast.

How does the hotel staff respond to the question about breakfast?

The hotel staff confirms that the price for the superior room includes breakfast, and the hotel offers a buffet breakfast with a variety of food.

What action does the customer take after receiving the information about breakfast?

The customer decides to proceed with the booking and requests to reserve the superior room.

What information does the hotel staff request in order to process the booking?

The hotel staff asks for the customer's identity details to complete the booking.

What is the confirmed check-in time for the customer's booking?

The check-in time for the customer's booking is confirmed for 12 PM the next day.

How does the hotel staff conclude the conversation?

The hotel staff thanks the customer, hands over the room key, and wishes them a pleasant stay.

What does the hotel staff apologize for at the beginning of the conversation?

The hotel staff apologizes for the delay in response before addressing the customer's request.