How to Return on Amazon After the Return Window Has Closed OR Return a Non-Returnable Product

Summary

In this video, the creator shares tips on how to return almost any item on Amazon, even if it’s broken, non-returnable, or past the return window. They explain different scenarios, including returning a broken product months after purchase by repurchasing the item, handling non-returnable items like a $400 John Deere truck, and getting a full refund on an iPad even after the return period. The key takeaway is to use Amazon’s customer service chat, which often provides flexible solutions. The creator praises Amazon’s helpful customer service and encourages viewers to subscribe for more tips.

Takeaways

• 😀 Amazon handles returned items in various ways, including reselling, liquidation, or donation.
• 😀 Broken products past the return window can still be returned using a strategy of re-purchasing the item and returning the broken one.
• 😀 Items labeled as non-returnable may still be eligible for a return if you contact Amazon's customer service.
• 😀 Amazon's customer service chat often provides multiple resolution options, even for non-returnable products.
• 😀 In cases of defective products, customers can receive partial refunds, full refunds, or even replacements through customer service.
• 😀 Amazon has a helpful and responsive customer service chat that can resolve various return-related issues.
• 😀 Even after the return window, contacting Amazon can sometimes result in receiving a full refund or exchange for products.
• 😀 It's important to inspect new items immediately upon receiving them to ensure they aren’t damaged or defective.
• 😀 Customer service is a key resource for navigating tricky return situations, especially when returns are outside the usual timeframe.
• 😀 Non-returnable items can be successfully returned if you use the right approach, such as chatting with customer service and explaining the issue.

Q & A

What happens to returned items on Amazon?

Returned items on Amazon can either be sent back to the selling partner or original brand distributor, thoroughly inspected and resold as new or used, or liquidated or donated if they don't pass inspection for resale.

What can you do if your product is broken but past the return window?

If the product is broken and past the return window, you can repurchase the same item, check that it’s not damaged, and return the broken item with the new purchase using Amazon’s return option.

How can you deal with a non-returnable item that is defective?

If a non-returnable item is defective, you can contact Amazon's customer service via the chat option, and they may provide you with several resolution options, such as receiving a replacement product or a partial return.

What are the resolution options if your non-returnable product is broken?

Amazon may offer you three resolution options for a non-returnable broken item: keep the product and get a partial return, return the product for a full return, or keep the product and get a replacement.

What should you do if your product is past the return window but you still want to return it?

If the return window has passed, you can contact Amazon’s customer service through the chat function. They can reach out to the seller on your behalf to help arrange a return or a refund.

How can you get in touch with Amazon customer service for returns?

You can get in touch with Amazon customer service by using the chat option on their website or app. This feature is available on both desktop and mobile devices.

What should you do if you're unsure whether your item is returnable?

If you're unsure about the returnability of your item, you should check the product details and contact Amazon’s customer service to get clarification. Often, they can offer you options even if the product is labeled non-returnable.

How can Amazon help with a product that is no longer wanted but is past the return window?

If you no longer want the product and it's past the return window, Amazon customer service may be able to help you by reaching out to the seller, who might offer a return or a full refund.

What is the best way to resolve a return issue with Amazon?

The best way to resolve a return issue is to directly contact Amazon’s customer service via the chat option. They are known for offering good resolutions, even in cases where products are non-returnable or past the return window.

Why is Amazon's customer service praised in the video?

Amazon's customer service is praised in the video because they provide helpful resolutions and are able to offer solutions, such as full refunds or replacements, even when items are non-returnable or past the return window.