Restaurant manager asks man with service dog to leave | What Would You Do? | WWYD

What Would You Do?

26 Aug 201907:04

Summary

TLDRThis video script explores the challenges faced by service dog owners and the confusion around emotional support animals. It highlights the difference between rigorously trained service dogs, protected by the Americans with Disabilities Act, and pets labeled as emotional support animals with just a doctor's note. The script features staged scenarios in a restaurant where a man with a service dog is denied entry, sparking debates among customers and staff about the rights of service animals and the responsibilities of businesses.

Takeaways

🐕 Emotional Support Animals (ESAs) and Service Dogs are often confused, but they serve different purposes and have different legal protections.
📜 A doctor's note is typically enough to qualify an animal as an ESA, whereas service dogs require rigorous training for up to two years.
🔒 Service dog owners are protected by the Americans with Disabilities Act (ADA), ensuring their right to access public spaces with their dogs.
🚫 Airlines and businesses are cracking down on non-traditional ESAs, such as peacocks and pigs, as well as traditional ones like dogs.
🤔 Critics argue that vague rules make it too easy to pass off any pet as an ESA, potentially undermining the legitimacy of service dogs.
🍽️ A man with a service dog was denied service at a restaurant due to misunderstandings about the ADA and what constitutes a service animal.
👩‍⚕️ Some individuals claim to have written letters for emotional support animals on behalf of others, indicating a possible lack of regulation.
👥 The public has mixed reactions to service dogs in public spaces, with some standing up for the rights of service dog owners and others expressing concerns.
👮‍♂️ The restaurant manager's approach to handling the situation varied, with some being more aggressive and others more understanding.
👀 Diners pointed out that service dogs must be identifiable, and there should be a clear distinction between pets and service animals.
📝 The script highlights the importance of education on service animals, as many people are not aware of the specific roles and training these dogs undergo.

Q & A

What is the main issue discussed in the video script regarding emotional support animals?
-The main issue discussed is the confusion and conflict arising from the distinction between emotional support animals and service dogs, and the challenges faced by service dog owners due to unclear rules and public misunderstanding.
What is the difference between emotional support animals and service dogs as mentioned in the script?
-Emotional support animals can be any pet with a doctor's note, while service dogs are rigorously trained for up to two years to perform specific tasks for people with disabilities and are protected by the Americans with Disabilities Act (ADA).
What is the Americans with Disabilities Act (ADA) and how does it protect service dog owners?
-The ADA is a law that prohibits discrimination against individuals with disabilities in all areas of public life. It protects service dog owners by allowing them to bring their service dogs into public spaces without being denied access.
Why are some business owners hesitant to allow service dogs in their establishments?
-Some business owners may be hesitant due to concerns about sanitation, potential liability if the dog bites someone, or simply because they are not aware of the legal protections for service dogs under the ADA.
What is the role of a service dog in the script involving Carson and Jenna?
-In the script, Carson's service dog helps him with anxiety, allowing him to comfortably access public spaces like restaurants, which he might otherwise find overwhelming.
What happens when a man is denied service at a restaurant because of his service dog in the script?
-The man explains that his dog is a service dog and necessary for his anxiety, but despite his attempts to show documentation, the manager insists that pets are not allowed and asks him to leave.
How do some customers react to the situation in the restaurant involving the service dog?
-Some customers defend the man's right to have his service dog, arguing that it is a legal requirement under the ADA, while others express concern about the dog's behavior and the restaurant's policy.
What is the role of the 'What Would You Do' segment in the script?
-The 'What Would You Do' segment is a social experiment conducted by the show to observe and test people's reactions to real-life scenarios, in this case, the treatment of service dog owners in public spaces.
What is the general public's understanding of service dogs according to the reactions in the script?
-The reactions show a mixed understanding of service dogs. Some people are supportive and knowledgeable about the ADA, while others are confused or unaware of the legal protections and the purpose of service dogs.
How does the script highlight the importance of awareness and education regarding service dogs?
-The script demonstrates the importance of awareness and education by showing the varying reactions of individuals and emphasizing the need for clear understanding of the rights of service dog owners and the responsibilities of businesses under the ADA.
What is the final message conveyed by John Quinones at the end of the script?
-John Quinones encourages viewers to subscribe to the channel for more 'What Would You Do' moments, highlighting the show's focus on exploring social issues and human behavior.

Outlines

00:00

🐾 Emotional Support Animals vs. Service Dogs

The video script discusses the complexities surrounding emotional support animals and service dogs. It highlights the difference between the two, where emotional support animals can be any pet with a doctor's note, while service dogs require extensive training and are protected by the Americans with Disabilities Act. The script also touches on the challenges faced by service dog owners, who sometimes encounter resistance from businesses due to the confusion between service dogs and pets. A staged scenario at a restaurant demonstrates the public's reaction to a man being denied service due to his service dog, showcasing mixed opinions and the difficulty in distinguishing service dogs from pets.

05:00

🍽️ Service Dogs in Public Spaces: A Restaurant Dilemma

This paragraph delves into the challenges faced by service dog owners in public spaces, particularly in restaurants. It presents a scenario where a man with a service dog is denied entry by a restaurant manager due to the establishment's no-pets policy. The video captures various reactions from diners, some of whom support the man's right to have his service dog, while others express concerns about safety and sanitation. The script also includes an educational moment where a diner explains the role of service dogs in helping individuals with specific needs, such as children with diabetes. The video concludes with a call to action for viewers to subscribe to the YouTube channel for more content.

Mindmap

Keywords

💡Emotional Support Animals

Emotional support animals are pets that provide comfort and support to individuals with emotional or mental health issues. In the video, the concept is discussed in the context of non-traditional animals like squirrels, pigs, and peacocks being used as emotional support, contrasting with service dogs that are rigorously trained. The script mentions that airlines and businesses are cracking down on these animals, indicating a growing concern about the legitimacy and impact of emotional support animals in public spaces.

💡Service Dogs

Service dogs are specially trained animals that assist individuals with disabilities in performing daily tasks. They are protected by the Americans with Disabilities Act (ADA), which allows them to accompany their owners in public places. In the video, a service dog named Carson is featured, demonstrating the importance of service dogs in helping people with disabilities, such as anxiety, navigate public spaces like restaurants.

💡Americans with Disabilities Act (ADA)

The Americans with Disabilities Act is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life. In the video, the ADA is mentioned as the legal framework that protects the rights of service dog owners to have their dogs with them in public spaces, even when faced with business owners who may not understand or respect these rights.

💡Public Spaces

Public spaces refer to areas that are accessible to the general public, such as restaurants, parks, and transportation. The video script discusses the challenges faced by individuals with service dogs when trying to access public spaces, as some business owners may not recognize the rights of service dog owners under the ADA or may have concerns about sanitation or safety.

💡Sanitation

Sanitation in the context of the video refers to the cleanliness and hygiene concerns that some business owners or customers may have about allowing service dogs in public spaces. The script includes dialogue where a restaurant manager expresses concern about a service dog being unsanitary, highlighting the misconceptions and challenges that can arise in these situations.

💡Mental Health

Mental health is a significant theme in the video, as it relates to the role of emotional support animals and service dogs in helping individuals cope with anxiety and other mental health issues. The script features a scenario where a man with a service dog is denied service at a restaurant due to the owner's lack of understanding about the importance of the dog in managing the man's anxiety.

💡Diabetes Alert Dogs

Diabetes alert dogs are a specific type of service dog trained to detect changes in blood sugar levels in individuals with diabetes. In the video, a customer explains the role of these dogs, emphasizing that they may not look like they are working but are essential in alerting their owners to potential health risks, thus illustrating the diverse functions of service dogs.

💡Legislation

Legislation in this context refers to laws and regulations that govern the rights and responsibilities of individuals and businesses regarding service animals. The video script discusses the ADA as a piece of legislation that protects the rights of service dog owners, but also touches on the challenges of enforcing these laws and the need for greater public understanding.

💡Restaurant

The restaurant is a recurring setting in the video script, serving as a microcosm for the broader issue of service dog access in public spaces. The script presents several scenarios in which a man with a service dog is denied entry or service at a restaurant, sparking debates among customers and staff about the rights of service dog owners and the responsibilities of business owners.

💡Customer Rights

Customer rights pertain to the entitlements of individuals when accessing goods and services, including the rights of individuals with disabilities to be accompanied by their service animals. The video script explores these rights through the lens of service dog access, showing that misunderstandings about customer rights can lead to discrimination and conflict.

💡Misunderstandings

Misunderstandings in the video refer to the lack of awareness or incorrect assumptions made by some individuals about the roles and rights of service dogs and their owners. The script includes various instances where customers or business owners express misconceptions, leading to conflicts and highlighting the need for greater education and awareness about service animals.

Highlights

A woman attempts to bring a peacock into an airport, highlighting the issue of non-traditional emotional support animals.

Airlines are cracking down on emotional support animals, including traditional ones like dogs.

The difference between emotional support animals requiring just a doctor's note and service dogs trained for up to two years.

Owners of service dogs are protected by the Americans with Disabilities Act (ADA).

Critics argue that vague rules make it easy to pass off almost any pet as an emotional support animal.

Publicity surrounding emotional support animals may cause issues for service dogs.

A scenario where a man is denied service at a restaurant with his service dog due to misunderstanding.

A woman claims the restaurant violated the ADA by refusing service to a man with a service dog.

Restaurant staff express concerns about sanitation and potential disturbances caused by service dogs.

Diners debate the legitimacy of service dogs and the rights of individuals with disabilities.

A diner explains the rigorous training process required for service dogs.

Another diner shares their experience writing letters for emotional support dogs.

The manager is confronted by diners who defend the rights of service dog owners.

A diner provides a crash course on the roles of service animals, such as assisting children with diabetes.

The manager faces a dilemma in balancing customer concerns with the rights of service dog owners.

Diners express their support for the service dog owner and criticize the restaurant's stance.

John Quinones summarizes the experiment and encourages viewers to subscribe for more content.