CAÍ EM UM GOLPE DE QUASE 4 MIL REAIS NO MERCADO LIVRE.

Tania Pereira.

23 Apr 202418:57

Summary

TLDRIn this alert video, the narrator recounts a distressing experience with Mercado Livre, a platform promising secure purchases or money back. After purchasing an iPhone, the seller tricked them into canceling the order under the guise of a label printing issue, exploiting a platform flaw. Despite following all transactions within the site, the narrator lost $3799 and received no support from Mercado Livre, which had already paid the seller. The video serves as a cautionary tale, warning viewers to be vigilant against such scams and to avoid canceling orders outside the platform's oversight.

Takeaways

🚨 The video is a warning about a new scam happening on the Mercado Livre website, a platform that promises buyer protection.
🛑 The narrator's experience turned into a nightmare since day 11, with stress and anxiety due to a fraudulent incident involving a phone purchase.
📱 The narrator was looking to buy an iPhone 13 or 14 and found a seller offering a good price with installment options and Mercado Livre's card.
✅ The seller claimed to be authorized and the product was new with a warranty, which led the narrator to believe they were protected by the platform's policies.
💬 The seller contacted the narrator outside the platform, asking to cancel the order to print a label, which was against Mercado Livre's rules.
🚫 A friend working at Mercado Livre advised against any off-platform communication and to keep all interactions within the platform for safety.
🛑 The narrator was tricked into canceling the order within the platform, which was a mistake as it allowed the seller to keep the money without delivering the product.
📞 Despite contacting the bank and reporting the issue, the time delay and the seller's tactics led to the loss of the narrator's money.
💰 Mercado Livre had already paid the seller by the time the issue was escalated, leaving the narrator without a refund or the product.
📝 The narrator advises against sharing personal contact information with sellers and to always keep communication within the platform to avoid scams.
❗ The video serves as a cautionary tale, urging viewers to be vigilant of potential scams on online marketplaces and to report any suspicious activity immediately.

Q & A

What is the main issue discussed in the video script?
-The main issue discussed is a fraudulent scheme occurring on the Mercado Livre website, where the narrator was deceived into canceling a purchase, leading to a loss of money without receiving the product.
What was the product the narrator intended to purchase on Mercado Livre?
-The narrator intended to purchase an iPhone, either model 13 or 14.
How did the seller contact the narrator after the purchase was made?
-The seller contacted the narrator through WhatsApp, claiming there was a problem with printing the shipping label and asked the narrator to cancel the purchase.
What advice did the narrator's friend, who works at Mercado Livre, give regarding communication with the seller?
-The friend advised that all communication with the seller should be conducted within the platform and warned against making any arrangements outside of it.
What mistake did the narrator make that led to the loss of their money?
-The narrator made the mistake of canceling the purchase outside of the platform, which allowed the seller to receive the payment without delivering the product.
What steps did the narrator take after realizing they had been scammed?
-The narrator contacted their bank to initiate a dispute, filed a complaint on the Reclame Aqui website, and considered legal action through the Procon.
Why did the narrator feel betrayed by Mercado Livre's actions?
-The narrator felt betrayed because Mercado Livre had already paid the seller despite the seller not delivering the product and the purchase being marked as canceled.
What is the 'etiqueta' issue mentioned in the script that scammers are exploiting?
-The 'etiqueta' issue refers to a scam where sellers claim there is a problem with the shipping label to trick buyers into canceling their purchase outside the platform's protection.
What was the total amount of money the narrator lost in this incident?
-The narrator lost R$3799 in this incident.
What is the narrator's final recommendation for people using Mercado Livre?
-The narrator advises against purchasing from Mercado Livre due to the platform's vulnerability to scams and recommends being cautious of any seller asking for a cancellation due to a shipping label issue.
What action did the narrator take to warn others about this scam?
-The narrator created a video to inform and warn others about the scam, urging viewers to share the video to prevent others from falling victim to the same scheme.

Outlines

00:00

🚨 Marketplace Scam Alert 🚨

The speaker begins by alerting viewers to a scam they experienced on the Mercado Livre website, a platform known for its buyer protection policy. They narrate their ordeal starting from the day they decided to purchase an iPhone, encountering a seemingly good deal and a seller who claimed to be authorized. Despite asking precautionary questions and receiving affirmative responses, the seller later manipulated the situation by requesting the buyer to cancel the order due to a supposed label printing issue. The buyer, unaware of the scam, complied with the seller's request outside the platform, which led to the loss of buyer protection.

05:02

📵 The Consequence of Cancelling an Order 📵

In this paragraph, the narrator explains the unfortunate consequences of cancelling the order outside the platform, as instructed by the seller. They recount the seller's manipulation to get them to cancel the order, under the pretense of a label printing error. The buyer, realizing the mistake, attempts to rectify the situation by contacting Mercado Livre and their bank. However, they discover that the platform has already released the payment to the seller, despite the order status indicating a pending issue. The buyer feels betrayed and unprotected, despite following all transactions within the Mercado Livre platform.

10:03

💸 Unraveling the Scam and Mercado Livre's Involvement 💸

The speaker delves into the details of their discovery that Mercado Livre had already paid the seller, even though the order was not fulfilled and the buyer had initiated a cancellation. They express confusion and disappointment with the platform's process, which they believed would protect them. The buyer contacts an employee within Mercado Livre for advice and attempts to contest the transaction with their bank. The narrative highlights the platform's vulnerability to scams and the buyer's resulting financial loss due to the seller's deceit and Mercado Livre's payment release.

15:04

❗️ A Cautionary Tale: Buyer Beware on Mercado Livre ❗️

Concluding the video script, the narrator shares their frustration and determination to seek redress for the loss of their money and the non-delivery of the product. They recount their efforts to file a complaint and report the incident, emphasizing that Mercado Livre's buyer protection seems to be inadequate. The speaker warns viewers about the potential for scams on the platform, urging them not to fall for similar traps, especially when sellers request actions outside the platform's chat or order system. They stress the importance of staying vigilant and seeking immediate help from the platform when suspicious activities occur.

Mindmap

Keywords

💡Mercado Livre

Mercado Livre is a leading e-commerce platform in Latin America, often compared to eBay or Amazon. In the video's context, it is the central theme as the speaker discusses a fraudulent incident that occurred on this platform. The term is repeatedly used to highlight the trust issues and security breaches that the speaker experienced.

💡Fraud

Fraud refers to the use of deception for personal gain or to damage another individual. In the video, the speaker alleges to have fallen victim to a fraud scheme on the Mercado Livre platform, where they paid for a product that was never delivered, highlighting the issue of trust and security in online transactions.

💡Guaranteed Purchase

A guaranteed purchase is a service承诺 where the platform ensures the buyer either receives their product or gets their money back if the product doesn't arrive. The video's theme revolves around the breach of this promise by Mercado Livre, leading to the speaker's dissatisfaction and loss.

💡Seller Authorized

An authorized seller is one who has official permission to sell products, often providing a level of trust to buyers. In the script, the seller claimed to be authorized, which influenced the speaker's decision to proceed with the purchase, only to later realize it was part of the fraudulent scheme.

💡Cancellation

Cancellation in this context refers to the act of ending a transaction before it is completed. The speaker was tricked into cancelling their purchase, which was a pivotal moment in the fraud as it led to the loss of their money and the inability to receive the product or a refund.

💡Etiqueta (Label)

In the video, 'etiqueta' refers to a shipping label needed for the product to be sent. The fraudster used the excuse of a problem with the label as a pretext to trick the speaker into cancelling their purchase, which was a step in the scam.

💡Chat Platform

The chat platform is the messaging service within Mercado Livre used for communication between buyers and sellers. The speaker was initially lured into moving the conversation outside of this platform, which is against Mercado Livre's policy and a common tactic in online scams to avoid detection.

💡Breach

A breach is a security violation or failure in a system. The speaker claims that Mercado Livre has a breach that allows scammers to operate, referring to the platform's inability to prevent the fraudulent activity that led to their loss.

💡Protection

Protection in the video refers to the safeguards a platform like Mercado Livre should provide to its users. The speaker believed they were protected under the platform's policies, but ultimately felt betrayed when the platform paid the seller despite the fraudulent activity.

💡Complaint

A complaint is a formal expression of dissatisfaction. The speaker mentions making a complaint to various entities, including the platform and through a consumer protection service, as a means to seek redress for the fraudulent transaction.

💡Bank Contestation

Bank contestation is the process of disputing a transaction with a bank. The speaker describes contacting their bank to initiate a contestation for the fraudulent transaction, which is a common step taken by victims of scams to recover their funds.

💡IPCD

IPCD stands for 'Institute for the Protection of Consumer Debt,' which is a financial institution involved in the speaker's efforts to recover their money. The mention of IPCD illustrates the complexity of the process and the involvement of multiple entities in addressing the fraud.

Highlights

A new scam alert on the Mercado Livre website is discussed, affecting the user's purchase experience.

The user recounts their negative experience with a purchase, highlighting the stress and anxiety caused by the incident.

A detailed account of the purchase process on Mercado Livre, including the search for an iPhone 13 or 14, is provided.

The user describes their due diligence by asking the seller three questions to verify the product's authenticity and seller authorization.

A seller's message requesting the user to cancel the purchase for a supposed label printing issue is mentioned, raising suspicion.

The user's decision to cancel the purchase within the platform after advice from a Mercado Livre employee is highlighted.

A warning is issued about the dangers of conducting conversations outside of the platform, as it can lead to scams.

The user explains the fraudulent process where the seller tricks the buyer into canceling the purchase, which they later regret.

The Mercado Livre's response to the user's complaint and their inability to take further action after the cancellation is discussed.

The user's attempt to contest the charge with their bank and the subsequent steps taken are outlined.

A complaint filed on 'Reclame Aqui' and the user's ongoing wait for resolution is mentioned.

The user expresses disbelief that Mercado Livre paid the seller despite the delivery not being confirmed.

The video serves as a cautionary tale, advising viewers to be wary of potential scams on the platform.

The user's realization that Mercado Livre has a vulnerability that scammers are exploiting is emphasized.

A call to action for viewers to share the video to warn others about the scam is made.

The user's frustration with Mercado Livre's handling of the situation and the perceived lack of consumer protection is expressed.

The video concludes with a strong recommendation against purchasing on Mercado Livre due to the identified security issues.