Ngobrol inspiratif bareng Kang Hanin (Pengelola Warung Kopi dan Hay Bandung Hotel)

Summary

Kang Hanin, an architect and entrepreneur from Bandung, shares his journey from architecture to running a successful coffee shop and inn. He combines his architectural background with a millennial touch to create spaces that foster community. His business philosophy centers on understanding customer needs and delivering exceptional experiences. Kang Hanin emphasizes the importance of empathy, listening to feedback, and providing high-quality service, ensuring customers feel valued. His approach highlights how creativity, customer satisfaction, and professionalism can drive business success in a competitive market.

Takeaways

• 😀 Kang Hanin is originally from Bandung and manages a coffee shop called Mykopio and an accommodation service named Hey Bandung.
• 😀 His background is in architecture, and he has transitioned into running businesses with a strong focus on design and customer experience.
• 😀 Kang Hanin blends architecture and a millennial style to create spaces where young people can gather, such as his coffee shop.
• 😀 He emphasizes the importance of customer satisfaction, with every detail of the business tailored to meet their needs.
• 😀 Kang Hanin values empathy and tries to view the business from the customer's perspective to create a welcoming environment.
• 😀 His management style involves separating business units to ensure profitability, such as distinguishing between hotel and restaurant operations.
• 😀 He applies a value proposition strategy, carefully observing what customers need and adjusting his offerings accordingly.
• 😀 Kang Hanin’s coffee shop caters to local tastes while also offering options that appeal to office workers and the millennial demographic.
• 😀 He believes in the importance of handling complaints professionally and turning them into opportunities for improvement.
• 😀 Kang Hanin's approach to business is customer-centric, aiming to create memorable experiences that make customers want to return repeatedly.
• 😀 He sees every business decision and interaction as a chance to serve the customer better and ensure they are happy, satisfied, and comfortable.

Q & A

Who is Kang Hanin and what does he do?

Kang Hanin is a Bandung native who manages a coffee shop called MyKopio and a guesthouse named Hey Bandung. He is also an architect and operates in both the construction and hospitality industries.

What unique combination does Kang Hanin bring to his business?

Kang Hanin combines his architectural skills with a millennial style in his coffee shop and guesthouse businesses, making them appealing spaces for young people to gather while offering quality services.

How does Kang Hanin integrate his architectural background into his businesses?

He integrates his architectural background by focusing on unique and aesthetically pleasing designs in both the coffee shop and guesthouse, while ensuring they also function effectively as businesses.

What does Kang Hanin emphasize in terms of customer experience?

Kang Hanin emphasizes the importance of customer satisfaction by focusing on creating a comfortable and enjoyable environment, handling complaints professionally, and ensuring that customers feel valued and welcome.

How does Kang Hanin view the role of architecture in his business?

Kang Hanin sees architecture as a key element in creating appealing spaces that align with his customers' desires, blending functional design with aesthetic appeal to enhance the overall experience.

What advice does Kang Hanin give regarding customer complaints?

He advises that businesses should view complaints from the customer's perspective and respond with empathy, aiming to resolve issues professionally while ensuring customer satisfaction.

How does Kang Hanin approach managing his businesses?

He approaches business management with a clear focus on efficiency and profitability, ensuring each unit, like the coffee shop and the guesthouse, operates independently while still complementing each other.

What role does digital technology play in Kang Hanin's business?

Digital technology plays a significant role in enhancing communication with customers, managing online reviews, and enabling live interactions, thus improving customer engagement and marketing efforts.

What does Kang Hanin think about the importance of a personal touch in business?

He believes that businesses should offer a personal touch, making customers feel like they are cared for and respected, which encourages them to return and share positive experiences with others.

What is Kang Hanin's philosophy regarding customer service?

Kang Hanin's philosophy is to treat customers as one would like to be treated, considering their needs and preferences, ensuring high-quality service, and always striving to exceed expectations.