Kaufleute im Einzelhandel

Summary

This transcript provides an in-depth look into the daily life of trainees at Lidl in Schöneberg, showcasing their work in retail sales, customer service, logistics, and inventory management. The trainees share insights about their training process, the importance of teamwork, and how they balance responsibilities like stocking shelves, handling cash registers, and managing deliveries. The video emphasizes the fast-paced environment of a discount store, highlighting the challenges and rewards of the job, including the need for flexibility, commitment, and customer service skills, while also showcasing Lidl's efficient operational system.

Takeaways

• 😀 Trainees at Lidl in Schöneberg are introduced to the retail environment, with a focus on their daily tasks and training process.
• 😀 Retail uniforms are practical and essential, helping staff save time on outfit choices while ensuring professionalism in appearance.
• 😀 Personal appearance matters in retail, and piercings and tattoos are generally not considered appropriate for the job.
• 😀 The trainees' daily work includes setting up the store before opening, handling fresh products, and organizing the shelves.
• 😀 Lidl operates on a two-shift system, allowing employees to have time off during the summer or sleep in on Mondays.
• 😀 Retail work involves a high level of organization, including the use of the four-eyes principle for tasks like weighing and counting goods.
• 😀 Retail trainees are trained to manage inventory effectively, ensuring that expired goods are removed and replaced in a timely manner.
• 😀 Customer service is a key aspect of the job, requiring a positive attitude and friendliness even when dealing with difficult customers.
• 😀 Behind the scenes at Lidl, employees work hard to manage logistics, such as shredding cardboard and ensuring goods are properly stocked.
• 😀 The process of managing deliveries, tracking inventory, and fulfilling orders requires significant attention to detail and teamwork.
• 😀 Lidl values flexibility and commitment from its employees, but offers good benefits, including a clear career path and employee support.

Q & A

What is the primary role of Matthias and Isabell in the video?

Matthias and Isabell are both trainees at Lidl, in their third year of training to become retail salespersons. They are learning about different aspects of the retail business, including stock management, customer service, and cash register duties.

What are the main responsibilities of the trainees at Lidl?

The trainees at Lidl are responsible for various tasks such as organizing products, managing stock, checking expiration dates, handling customer transactions, and maintaining the store's appearance.

How does the shift system work at Lidl?

Lidl operates a two-shift system, where employees work early or late shifts. The store is open from 6:00 AM to 10:00 PM, ensuring that there is always coverage throughout the day.

Why is outward appearance important for Lidl employees?

Outward appearance is important for Lidl employees because they work in sales, and presenting a professional appearance helps maintain the store's image. This is why tattoos and piercings are discouraged in visible areas.

What does the term 'four-eyes principle' refer to in the video?

The 'four-eyes principle' refers to the practice of two people checking a task to ensure accuracy. At Lidl, this principle is applied when weighing goods and handling cash to prevent errors.

How are goods managed at Lidl before the store opens?

Before the store opens, employees work on managing goods by stocking shelves, handling fresh products, and ensuring that everything is in place for the customers. They also perform tasks like checking expiration dates and organizing items.

What is the significance of the deposit machines in the store?

The deposit machines at Lidl handle large volumes of returnable bottles and cans. These machines are an essential part of the store's recycling and returns system, and their operation is crucial to maintaining the store’s efficiency.

What is the process for handling returns at Lidl?

Customers can return items, such as clothing, within the store’s return policy. In the video, a customer exchanges an anorak for a different size, showcasing the flexibility and customer service provided by Lidl.

What are the career opportunities at Lidl after completing the trainee program?

After completing their training as retail salespersons, employees have opportunities to advance within the company, with the potential to take on more responsibility and move into higher positions in the retail sector.

How does Lidl manage its supply chain and logistics?

Lidl has a complex logistics system that ensures efficient delivery of goods to stores throughout the day. Deliveries are scheduled regularly, and employees compare stock levels with order requirements to keep the store stocked and ready for customers.