Retail sales supervisor (Episode 124)

Summary

In this video, Jessica Kardosh, a retail sales supervisor at a natural pet food store in Kelowna, B.C., gives an insightful look into her role. She explains the variety of tasks she handles, including managing staff, scheduling, inventory, and social media, all while maintaining a strong focus on customer service and pet health. Jessica discusses her career journey, from starting as a dog walker to advancing into management, and emphasizes the importance of multitasking and social skills in the job. The video highlights the rewards of helping customers with their pets' health and offers a glimpse into the challenges and growth opportunities in retail management.

Takeaways

• 😀 A career as a retail sales supervisor involves organizing, motivating, and working with people.
• 😀 The role includes overseeing staff, scheduling, hiring, and managing inventory at a natural pet food store.
• 😀 Starting the day involves checking the computer for any mishaps, reviewing the schedule, and handling orders and cash outs.
• 😀 Knowledge of the products is crucial for guiding customers about the benefits of different pet food items.
• 😀 The supervisor role includes both customer interaction and behind-the-scenes management tasks like stocking and inventory.
• 😀 Relevant education or experience, such as pet first aid or business classes, helps in landing a supervisory position in retail.
• 😀 The job offers a mix of routine hours (7:30 AM to 3:30 PM) with potential overtime for extra tasks or covering shifts.
• 😀 There are opportunities for career growth, including moving up into corporate roles or even owning your own store.
• 😀 The toughest aspects of the job include scheduling, hiring, and managing staff with diverse needs and schedules.
• 😀 Strong social skills are essential in this role due to constant interaction with customers and staff.
• 😀 The most rewarding part of the job is helping customers with their pets' health concerns and seeing the positive impact of your guidance.

Q & A

What are the key responsibilities of a retail sales supervisor?

A retail sales supervisor is responsible for managing staff, scheduling, hiring, handling orders, and managing social media for the store.

What does a typical day look like for a retail sales supervisor?

A typical day starts early in the morning, checking the computer for issues, reviewing the schedule, confirming orders, checking cash outs from the previous day, and returning voicemails.

How important is product knowledge for a retail sales supervisor?

It is crucial to have strong product knowledge as customers often ask questions about products and their health benefits. The supervisor guides them in the right direction.

What qualifications are beneficial for a retail sales supervisor position?

A veterinary assistant diploma, pet first aid certification, business classes, and retail experience are helpful for a retail sales supervisor position.

Do retail sales supervisors spend their day interacting with animals?

Yes, retail sales supervisors can interact with animals, but they also handle many behind-the-scenes tasks such as customer service, managing staff, and inventory.

What is the typical work schedule for a retail sales supervisor?

The typical schedule is Monday through Friday from 7:30 AM to 3:30 PM, with additional overtime hours if needed, especially in cases of sick staff or urgent tasks.

What career growth opportunities exist for a retail sales supervisor?

With experience, a retail sales supervisor can advance into higher roles in corporate settings, such as managing larger stores, or even own their own store.

What is the most challenging aspect of being a retail sales supervisor?

The toughest part of the job involves balancing the scheduling and hiring of staff, especially when dealing with different age groups and coordinating across multiple store locations.

What leadership duties does a retail sales supervisor have?

A retail sales supervisor leads by making to-do lists, delegating tasks, managing schedules, hiring and training staff, and overseeing social media.

What is the most rewarding part of being a retail sales supervisor?

The most rewarding part of the job is helping customers with their pet concerns and providing solutions that benefit the health and well-being of their pets.