REGISTRATION (CHECK-IN) PROCESS | LPU-Laguna HRA 1B

Summary

A guest checks into the Conrad Manila hotel, where the front desk agent confirms their reservation details, including a diplomatic suite with city views, breakfast times, and the payment details. The guest is provided with their key, a guest card for hotel facilities, and instructions to contact the reception for any further assistance. The hotel staff ensures a smooth check-in experience, offering personalized service with a warm farewell, wishing the guest a pleasant stay. The interaction highlights the welcoming atmosphere and attention to detail in guest services.

Takeaways

• 😀 The customer, Miss Lera Chapas, is checking in at Conrad Manila.
• 😀 The receptionist confirms the customer's reservation and booking details.
• 😀 Miss Chapas has booked a diplomatic suite with lunch access, non-smoking room, and two beds for two nights.
• 😀 The room has a city view as requested by Miss Chapas.
• 😀 The daily modified American plan (meal package) is included in her reservation.
• 😀 The payment for the stay will be settled via Visa card with a total amount of 85,867.4 pesos.
• 😀 The other expenses will be on the guest's personal account.
• 😀 The receptionist requests the customer to sign the registration form and check the information.
• 😀 Miss Chapas is provided with a receipt, room key card, and a guest card for hotel facilities.
• 😀 Breakfast is available from 6:00 a.m. to 10:30 a.m. during the stay.
• 😀 The Bell Service attendant, Miss Vera, will assist Miss Chapas to her room, and contact information for further assistance is provided.

Q & A

What is the purpose of the conversation in the script?

The conversation is a hotel check-in process where the guest, Miss Lera Chapas, is confirming her reservation and checking into the hotel.

What kind of room did Miss Chapas reserve?

Miss Chapas reserved a diplomatic suite with lounge access, a non-smoking room, and a combination of one king-sized bed and a single bed.

How long is Miss Chapas's stay at the hotel?

Miss Chapas will be staying at the hotel for two nights, from the current day until the 2nd of January, 2024.

What type of view is requested for Miss Chapas's room?

Miss Chapas requested a room with a city view.

What meal package did Miss Chapas request?

Miss Chapas requested to include a daily modified American plan in her reservation.

How will Miss Chapas settle her bill?

Miss Chapas's bill will be settled via a Visa card amounting to 85,867.74 pesos, with any other expenses being personal.

What is the procedure after confirming the booking?

After confirming the booking, the guest is asked to sign a registration form, double-check the provided information, and receive a key card and guest card.

What facilities can Miss Chapas access with her guest card?

The guest card allows Miss Chapas to use the hotel’s hot facilities and shows to the staff whenever she does so.

What is the breakfast schedule at the hotel?

Breakfast is available daily from 6:00 a.m. to 10:30 a.m.

What assistance is provided to Miss Chapas after the check-in process?

A bell attendant, Miss Vera, is assigned to accompany Miss Chapas to her room and assist her with any additional needs.