Checking in at the Hotel | How to Check in at a Hotel | Beginner Travel English

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15 Feb 202001:18

Summary

TLDRIn the script, Tony McKay checks into a hotel for a four-night stay. He confirms his reservation and provides ID and a credit card. The receptionist offers a deluxe room upgrade for $20 per night, which includes breakfast and gym access. Tony agrees to the upgrade and is assigned Room 24:07. He is informed about the breakfast timing from 6:00 to 9:00 a.m.

Takeaways

😀 Greeting: The conversation starts with a friendly greeting from the hotel staff.
📅 Reservation: Tony McKay has a reservation for a single room for four nights.
🆔 Identification: The staff asks for Tony's ID to confirm his identity.
💳 Payment: A credit card is required for incidentals like minibar usage.
💰 Upgrade Offer: There's an offer to upgrade to a deluxe room for an additional $20 per night.
🍳 Deluxe Benefits: The deluxe room includes breakfast and gym access.
👍 Acceptance: Tony agrees to the room upgrade.
✍️ Signature: Tony is asked to sign for the room upgrade.
🏢 Room Assignment: Tony is assigned to room 24:07.
🚇 Directions: The staff instructs Tony to use the elevators on the right.
⏰ Breakfast Time: Breakfast is served from 6:00 to 9:00 a.m.

Q & A

What is the purpose of the conversation in the script?
-The purpose of the conversation is to check-in a guest, Tony McKay, at a hotel and discuss room reservation details.
How many nights did Tony McKay reserve the room for?
-Tony McKay reserved the room for four nights.
What type of room did Tony initially reserve?
-Tony initially reserved a single room.
What identification does the hotel staff ask for during check-in?
-The hotel staff asks for some form of ID to verify Tony McKay's identity.
What is required to guarantee the minibar usage?
-A credit card is needed to put on file in case the minibar is used.
What is the additional cost to upgrade to a deluxe room?
-The additional cost to upgrade to a deluxe room is $20 per night.
What benefits come with the deluxe room upgrade?
-The deluxe room upgrade includes breakfast and gym access.
What is the room number assigned to Tony McKay?
-Tony McKay is assigned room number 24:07.
Where are the elevators located in the hotel?
-The elevators are located on the right.
What are the breakfast hours at the hotel?
-Breakfast is served from 6:00 to 9:00 a.m.
How does Tony McKay respond to the offer to upgrade the room?
-Tony McKay agrees to upgrade to the deluxe room after hearing the benefits.

Outlines

00:00

🏨 Hotel Check-in and Room Upgrade

The script describes a hotel check-in process where a guest, Tony McKay, confirms his reservation for a single room for four nights. He provides his ID and a credit card for incidentals. The receptionist offers an upgrade to a deluxe room for an additional $20 per night, which includes breakfast and gym access. Tony agrees to the upgrade and checks in to room 2407. He is informed about the breakfast timings from 6:00 to 9:00 a.m.

Mindmap

Keywords

💡Reservation

A reservation is a prior arrangement or booking for accommodation, services, or events. In the script, the guest, Tony McKay, has made a reservation for a room at the hotel, indicating his intention to stay there. This sets the scene for the hotel check-in process.

💡Check-in

Check-in is the process by which a guest formally registers their arrival at a hotel or other lodging establishment. In the script, the conversation begins with the check-in process where the receptionist assists Tony McKay in confirming his reservation.

💡Name

The name is used to identify an individual. In the script, the receptionist asks for Tony McKay's name to confirm his reservation, which is a standard procedure to ensure the correct guest is being assisted.

💡ID

ID stands for identification, which is a document or card that provides proof of identity. Tony McKay is asked to show his ID to verify his identity, a common practice in hotels to ensure security and match the reservation with the correct guest.

💡Credit Card

A credit card is a payment card issued by financial institutions that allows cardholders to borrow funds and pay for goods and services. In the script, the receptionist requests a credit card to put on file, which is used to cover any incidental expenses like minibar usage during the stay.

💡Upgrade

An upgrade is an offer to improve the quality or features of a service for an additional cost. The receptionist offers Tony McKay an upgrade to a deluxe room for an extra $20 per night, enhancing his stay by including additional amenities.

💡Deluxe Room

A deluxe room is a higher category of hotel room that typically offers more amenities or features than a standard room. In the script, the deluxe room includes a breakfast and gym access, which are not offered in the standard room.

💡Breakfast

Breakfast is the first meal of the day, often provided as part of a hotel stay. The script mentions that the deluxe room includes breakfast, which is a complimentary service for guests who have upgraded their room.

💡Gym

A gym is a facility equipped for sports or physical training. The script indicates that the deluxe room offers gym access, providing guests with an additional service to maintain their fitness routines during their stay.

💡Room Number

A room number is a unique identifier for a specific room in a hotel. In the script, Tony McKay is assigned room number 24:07, which is his designated space for the duration of his stay.

💡Elevator

An elevator is a platform or compartment housed in a shaft for raising and lowering people or things to different floors or levels in a building. The script instructs Tony McKay to take the elevators on the right to reach his room, indicating the means of vertical transportation within the hotel.

💡Breakfast Time

Breakfast time refers to the hours during which breakfast is served. In the script, breakfast is available from 6:00 to 9:00 a.m., providing guests with a window of time to enjoy their morning meal.

Highlights

Guest checks in for a reservation

Reservation is confirmed for tonight

Guest's name is Tony McKay

Reservation is for a single room for four nights

Request for a form of ID

Guest provides ID

Request for a credit card on file

Offer to upgrade to a deluxe room for $20 per night

Deluxe room includes breakfast and gym access

Guest agrees to upgrade

Guest signs for the upgrade

Room assigned is 24:07

Instructions for elevators and breakfast timing

Breakfast is served from 6:00 to 9:00 a.m.

Guest expresses gratitude