Room Service Order Taking Procedure FNB NCII

Summary

In this transcript, a hotel guest, Arin, places a dinner order through a service representative, Francesca. Arin requests a pork dish with rice and is offered a range of recommendations, including pork sweet and sour, an asparagus soup, and a dessert of chocolate brownies. After finalizing the order, Francesca confirms the details, including the delivery time and payment method. The customer opts to charge the bill to their hotel account and confirms the order, with Francesca assuring on-time delivery. The exchange highlights attentive customer service and a well-organized food ordering process.

Takeaways

• 😀 The caller's name is Francesca, and she is assisting the guest with their food order.
• 😀 The guest, Arin, is staying in Room 202 and wishes to order dinner for the following day.
• 😀 Francesca asks for the guest's name and room number before taking the order.
• 😀 Arin orders rice with a pork dish and requests recommendations from Francesca.
• 😀 Francesca recommends the pork sweet and sour dish and suggests it is accompanied by grass.
• 😀 Arin declines the coffee appetizer but expresses interest in the asparagus soup with a 50% discount.
• 😀 Arin also orders an apple shake and chocolate brownies for dessert.
• 😀 Francesca confirms the order and repeats it back to Arin for accuracy.
• 😀 The order includes sweet and sour pork with rice, asparagus soup, an apple shake, and chocolate brownies.
• 😀 Arin requests the food to be delivered at 8:00 PM and asks to charge the meal to their hotel bill.
• 😀 Francesca provides a contact number for any concerns and reassures Arin that the order will be delivered on time.

Q & A

What is the name of the person who answers the phone in the transcript?

The person who answers the phone is named Francesca.

What is the guest's name and room number?

The guest's name is Arin, and their room number is 202.

What food does Arin order for dinner?

Arin orders a rice dish with pork.

What pork dish does Francesca recommend?

Francesca recommends the pork sweet and sour dish with grass.

What is Arin's opinion about the coffee suggestion?

Arin politely declines the coffee suggestion, stating they're not into it.

What special offer does Francesca mention about the soup?

Francesca mentions that the special asparagus soup comes with a 50% discount for advanced orders.

Does Arin accept the offer for the soup?

Yes, Arin accepts the offer and asks Francesca to add the soup to their order.

What drink does Francesca suggest?

Francesca suggests a thin apple shake as a drink.

What dessert does Francesca recommend to Arin?

Francesca recommends the bestselling chocolate brownies for dessert.

What time does Arin want the order to be delivered?

Arin wants the order to be delivered at 8:00 in the evening.