셀토스 시그니처 무옵션 취소하게 된 사연

Summary

The video details the cancellation process for a Kia Steltos Signature car due to the customer mistakenly selecting no options. After taking delivery, the customer wished they had added the popular drive wise, navigation, and monitoring package options. This oversight resulted in a less attractive interior design. Ultimately, the customer requested a new vehicle build with the desired options despite the additional wait time. The video underscores the importance of thoroughly reviewing options when initially contracting to avoid issues down the line.

Takeaways

• 😊 The video explains why a car sale was cancelled after delivery
• 🚗 The car was a Seltos Signature with no options in Snow White Pearl color
• 💡 The salesperson had recommended some popular options, but the customer declined them initially
• 😕 After seeing the actual car, the customer regretted not getting the navigation, drive-wise and monitoring package options
• 📺 Missing navigation left buttons on the side of the screen instead of an integrated look
• 🚦 Missing the monitoring package changed the instrument cluster design
• 🙁 The customer was disappointed with the missing options and interior design
• 🔄 After thinking for a day, the customer requested adding back the options, requiring a new order
• ❌ So the original car was rejected and the sale cancelled due to the customer's option choices
• 📝 The video aims to show the importance of option choices when ordering a car

Q & A

Why did the customer reject delivery of the car?

The customer rejected delivery because they had made a mistake in selecting the options and wanted to add additional options like the drive wise system, navigation system, and monitoring package.

What options were originally selected by the customer?

Originally the customer had selected the Seltos Signature model with no added options.

What options did the customer want to add after seeing the car?

After seeing the car, the customer wanted to add the drive wise system, navigation system, and monitoring package options.

How did the missing options impact the interior design?

The missing navigation system left physical buttons on the sides of the screen, and the standard gauge cluster was used rather than an all-digital cluster.

Why were the options important to the customer?

The options were important because without them, the interior design and features were different than the customer envisioned.

What is the process after a customer rejects delivery?

The dealer has to remove the temporary license plate, return it to the local government, cancel the original contract, and write up a new contract with the options the customer wants before re-delivering.

How could this situation have been avoided?

Better communication of the impact of missing options during the initial contract negotiation could have set proper expectations and avoided this situation.

What lessons can be learned from this scenario?

The importance of thoroughly researching options, carefully deciding on desired options during purchase, and having clear communication between dealer and customer.

How common is rejection of delivery for this reason?

While rare, it does occasionally happen that customers reject delivery due to option selection regrets or misunderstanding the impact of missing options.

How can the purchasing process be improved?

Showing clearer images of models with missing options can set expectations. Having customers confirm options at each step of the process can also help avoid issues.