셀토스 시그니처 무옵션 취소하게 된 사연

빡강TV

24 Jan 202405:29

Summary

TLDRThe video details the cancellation process for a Kia Steltos Signature car due to the customer mistakenly selecting no options. After taking delivery, the customer wished they had added the popular drive wise, navigation, and monitoring package options. This oversight resulted in a less attractive interior design. Ultimately, the customer requested a new vehicle build with the desired options despite the additional wait time. The video underscores the importance of thoroughly reviewing options when initially contracting to avoid issues down the line.

Takeaways

😊 The video explains why a car sale was cancelled after delivery
🚗 The car was a Seltos Signature with no options in Snow White Pearl color
💡 The salesperson had recommended some popular options, but the customer declined them initially
😕 After seeing the actual car, the customer regretted not getting the navigation, drive-wise and monitoring package options
📺 Missing navigation left buttons on the side of the screen instead of an integrated look
🚦 Missing the monitoring package changed the instrument cluster design
🙁 The customer was disappointed with the missing options and interior design
🔄 After thinking for a day, the customer requested adding back the options, requiring a new order
❌ So the original car was rejected and the sale cancelled due to the customer's option choices
📝 The video aims to show the importance of option choices when ordering a car

Q & A

Why did the customer reject delivery of the car?
-The customer rejected delivery because they had made a mistake in selecting the options and wanted to add additional options like the drive wise system, navigation system, and monitoring package.
What options were originally selected by the customer?
-Originally the customer had selected the Seltos Signature model with no added options.
What options did the customer want to add after seeing the car?
-After seeing the car, the customer wanted to add the drive wise system, navigation system, and monitoring package options.
How did the missing options impact the interior design?
-The missing navigation system left physical buttons on the sides of the screen, and the standard gauge cluster was used rather than an all-digital cluster.
Why were the options important to the customer?
-The options were important because without them, the interior design and features were different than the customer envisioned.
What is the process after a customer rejects delivery?
-The dealer has to remove the temporary license plate, return it to the local government, cancel the original contract, and write up a new contract with the options the customer wants before re-delivering.
How could this situation have been avoided?
-Better communication of the impact of missing options during the initial contract negotiation could have set proper expectations and avoided this situation.
What lessons can be learned from this scenario?
-The importance of thoroughly researching options, carefully deciding on desired options during purchase, and having clear communication between dealer and customer.
How common is rejection of delivery for this reason?
-While rare, it does occasionally happen that customers reject delivery due to option selection regrets or misunderstanding the impact of missing options.
How can the purchasing process be improved?
-Showing clearer images of models with missing options can set expectations. Having customers confirm options at each step of the process can also help avoid issues.

Outlines

00:00

🚗 The Importance of Option Selection in Vehicle Purchase

The video begins with the presenter standing in front of a Seltos Signature model without additional options, in Snow White Pearl with caramel seats. They reveal that the vehicle, which had already been delivered, was subject to a sales cancellation due to the buyer's refusal to accept it, not because of any defects or assembly issues, but due to a change of mind. The presenter emphasizes the importance of carefully choosing options during the purchase process, sharing that the vehicle lacked popular features like the Drive Wise pack, a 10.25-inch navigation system, and smart cruise control, which led to the buyer's regret. Despite initially declining these features, upon delivery, the buyer was dissatisfied, particularly with the absence of the large navigation screen and the digital dashboard design, which significantly altered the interior aesthetics. This led to the buyer requesting a cancellation and reordering the vehicle with the desired options. The incident highlights the critical nature of making well-informed decisions regarding vehicle options to avoid post-purchase regret and the potential for sales cancellations.

05:01

👋 Conclusion and Future Content Tease

In the concluding paragraph, the presenter announces the end of the video, expressing gratitude to the viewers and hinting at future content. The brief sign-off includes a musical outro, reinforcing the video's educational message and encouraging viewers to stay tuned for more informative content. This wrap-up serves to reiterate the importance of the main theme and maintains engagement with the audience, promising further insights in upcoming videos.

Mindmap

Keywords

💡Options

The video focuses heavily on the importance of selecting the right options when purchasing a car. The customer initially declined several popular options like navigation and drive-wise systems to save money. However, upon seeing the car minus those options, the customer was disappointed with the design and functionality, prompting them to cancel the sale and re-order the car with the desired options added.

💡Navigation system

One of the main options the customer regretted not choosing. This is the large 10.25 inch center touchscreen display that integrates maps, music, climate controls and more. Without it, the car has manual buttons on the sides of a smaller screen.

💡Drive-wise system

A safety feature that enables smart cruise control to automatically adjust speeds based on cars in front, and side mirror alerts for blind spots. Customer realized the importance of this feature after initially declining it.

💡Digital gauge cluster

The full monitoring package option changes the instrument panel to a fully digital screen. Without this upgrade, the car has a part-digital, part-analog gauge cluster that the customer found disappointing.

💡Climate control panel

The video mentions the climate controls change from automatic to manual buttons when the navigation system is removed. This was another downgrade the customer noticed.

💡Cancel sale

After inspecting the delivered car and being dissatisfied with the missing options, the customer decided to cancel the entire sale. This illustrates the importance customers place on car options.

💡Re-order

Following the canceled sale, the customer chose to re-order the same car but with the navigation, drive-wise, and monitoring package options added, despite the longer wait time.

💡Customer regret

A major theme of the video is the regret and disappointment the customer felt after declining options to save money initially. This underscores how car buyers can make emotional decisions about options after seeing the actual product.

💡Design aesthetic

Beyond functionality, the video demonstrates how options impact the interior design aesthetic. The customer wanted the high-end, seamless look of a fully equipped dashboard.

💡Option education

The video concludes by recommending better education about how options change design and functions. This can prevent customer regret and canceled sales in the future.

Highlights

Researchers developed a new method to detect encrypted malware traffic using machine learning.

The method had a 95% accuracy rate in identifying encrypted malware, outperforming previous techniques.

The machine learning model was trained on network traffic features like packet size, timing, and direction.

Researchers found that malware traffic exhibits distinct patterns even when encrypted.

The method can detect malware traffic in real-time without needing to decrypt the content.

This approach helps security analysts detect threats that evade traditional network defenses.

Researchers plan to test the method on other types of networks and malware.

The machine learning model used a convolutional neural network architecture.

The model was trained on 80% of the dataset and tested on the remaining 20%.

Researchers collected network traffic data from a variety of real malware samples.

The method could be deployed on the network perimeter to monitor incoming and outgoing traffic.

Limitations include the model being tailored to the network where training data was collected.

Future work could explore unsupervised or semi-supervised learning approaches.

Researchers aim to develop an explainable AI model to increase trust and transparency.

The method demonstrates the potential of machine learning for encrypted malware detection.