Komunikasi Efektif kelompok B3

Summary

A man seeks medical help for his wife, who is suffering from a stroke. However, confusion arises when he is asked to sign a COVID-19 protocol form as part of her referral process. The man insists his wife does not have COVID-19, but the hospital explains that the protocol is a standard procedure for all patients during the pandemic. After clarification, the man agrees, trusting that his wife will receive timely treatment and proper care at the new hospital.

Takeaways

• 😀 A man arrives at a medical facility to request a vacant room for his wife, who has suffered a stroke and is in worsening condition.
• 😀 The receptionist informs him that all rooms are currently full and that his wife will be referred to a larger hospital, RSUP Ha Adam Malik.
• 😀 The man insists on expediting the process due to his wife’s deteriorating condition.
• 😀 The receptionist asks the man to wait as she prepares a COVID-19 protocol document, which must be signed as part of the referral process.
• 😀 The man objects to signing the document, pointing out that his wife is suffering from a stroke, not COVID-19, and that it is unnecessary to isolate her.
• 😀 The receptionist clarifies that the COVID-19 protocol is standard for all patients during the pandemic, even though the wife is not suspected of having COVID-19.
• 😀 The receptionist reassures the man that the isolation and COVID-19 checks will only be for precautionary purposes in case his wife shows any symptoms of the virus.
• 😀 The man stresses that he does not want his wife to be isolated unless she shows actual symptoms of COVID-19, and prefers to care for her at home if isolation is required.
• 😀 Another staff member, Fitri, arrives to explain the misunderstanding and clarifies that the COVID-19 protocol applies to all patients being referred, given the current pandemic situation.
• 😀 Fitri confirms that the wife will be treated promptly, and the necessary checks for COVID-19 will be conducted before proceeding with her treatment at the hospital.
• 😀 The man finally agrees to the process, and the referral is confirmed to proceed as planned, with reassurances that his wife will receive the care she needs.

Q & A

Why is the patient referred to the hospital with a COVID-19 protocol letter despite not having COVID-19?

The COVID-19 protocol letter is a standard procedure for all patients being referred during the pandemic. It ensures that the hospital can check for any potential COVID-19 symptoms before proceeding with treatment, even if the patient is not diagnosed with COVID-19.

What was the patient's condition that prompted the referral?

The patient's condition is stroke, and it is worsening, which prompted the need for a referral to the hospital.

What was the misunderstanding regarding the referral letter?

The misunderstanding was that the patient, who suffered from a stroke, was given a referral letter that mentioned COVID-19 protocol, which the family did not understand, as the patient did not have COVID-19.

What action does the hospital take when a misunderstanding like this occurs?

The hospital promptly clarifies the situation by explaining that the COVID-19 protocol is standard for all referrals, especially during the pandemic, and reassures the family that the patient will receive the appropriate care for their condition.

How does the hospital ensure that the stroke patient will receive care despite the COVID-19 protocol?

The hospital ensures that the stroke patient will be checked for COVID-19 symptoms first, and if none are found, the patient will receive the necessary treatment without isolation.

What is the role of Fitri in the interaction?

Fitri is from the hospital's public relations department and helps clarify the misunderstanding regarding the COVID-19 protocol letter, explaining the standard procedure for referrals during the pandemic.

What was the patient's family concerned about regarding the COVID-19 protocol?

The patient's family was concerned that the COVID-19 protocol would delay the treatment for the stroke patient or unnecessarily isolate them when the patient did not have COVID-19.

How did the hospital address the patient's family's concerns?

The hospital addressed the family's concerns by explaining that the COVID-19 protocol is only a precautionary measure during the pandemic and that it wouldn't interfere with the timely treatment of the stroke.

What does the hospital do if the patient shows COVID-19 symptoms during the check-up?

If the patient shows COVID-19 symptoms during the check-up, they will be isolated as per the hospital's pandemic protocols.

What was the ultimate resolution in this situation?

The ultimate resolution was that the family agreed to the necessary checks for COVID-19 symptoms, and the hospital assured them that the patient would receive proper treatment for the stroke without delay.