The 8 Principles of Total Quality Management (TQM)

Summary

The presentation focuses on the principles of Total Quality Management (TQM), emphasizing the importance of customer focus, leadership, process approach, people involvement, systematic approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships. It highlights how these principles can lead to increased sales, revenue, customer loyalty, and business efficiency, with real-world examples provided to illustrate their application and impact.

Takeaways

• 📈 Total Quality Management (TQM) is a management technique that involves all employees in continuously improving their ability to provide valuable products and services.
• 👥 The first principle of TQM is customer focus, emphasizing the importance of understanding and meeting customer needs and expectations to ensure business survival.
• 🏆 Leadership plays a critical role in TQM by creating a progressive business environment and ensuring the organization's objectives align with customer needs.
• 🔄 Process approach in TQM involves adhering to processes that ensure consistency and efficiency, streamlining business operations.
• 👷‍♂️ People involvement is key to TQM's success, as it requires the total commitment of employees to increase productivity and sales.
• 🔄 Continual improvement is a core principle of TQM, pushing businesses to always strive for better services, products, and processes.
• 📊 Factual approach to decision making is crucial in TQM, requiring decisions to be based on rational analysis of data for informed choices.
• 🤝 Mutually beneficial supplier relationships are essential for creating value and increasing capacity for both the organization and its suppliers.
• 📚 Systematic approach to management is linked to process approach, emphasizing the importance of a clear system to manage and streamline business processes.
• 🏥 The principles of TQM are applicable across various industries, including healthcare, where continual learning and improvement are vital for evolving fields.

Q & A

What is Total Quality Management (TQM)?

Total Quality Management is a management technique based on the idea that all employees continuously improve their ability to provide on-demand products and services that customers will find of particular value.

What are the eight principles of Total Quality Management?

The eight principles of TQM are: leadership, customer focus, process approach, involvement of people, system approach, continuous improvement, factual approach to decision making, and mutual beneficial supplier relationships.

Why is customer focus considered the most important principle of TQM?

Customer focus is the most important principle because without customers, there would be no business. Organizations should strive to understand their customers to better meet their requirements and expectations.

How can an organization implement the customer focus principle?

An organization can implement the customer focus principle by doing research to understand customer needs, aligning objectives with customer needs, communicating with customers, mastering satisfaction, and managing customer relationships.

What are the benefits of applying the customer focus principle?

Applying the customer focus principle can lead to increased sales, revenue, market share, and customer loyalty. It also increases the possibility of repeat business and positive word-of-mouth advertising.

What role does leadership play in TQM?

Leadership is responsible for creating a productive and progressive business environment. They ensure the future hires maintain the atmosphere and implement the vision for the business.

How can an organization implement the process approach principle?

An organization can implement the process approach principle by using TQM tools like process flowcharts, creating a visual action plan, analyzing and measuring current activities, and evaluating the impact of processes on customers and stakeholders.

What is the significance of involving people in TQM?

Involving people is key to success in TQM because it increases productivity, processes, and sales with the total commitment of employees. It also fosters employee retention, innovation, and problem-solving.

How does the systematic approach to management relate to the process approach?

The systematic approach to management is linked to the process approach as it argues that identifying, understanding, and managing processes using a clear system will help streamline the business and ensure that team members are dedicating the right amount of attention to key tasks.

Why is continuous improvement important in TQM?

Continuous improvement is important because it ensures that a business is always pushing for improvements in services or products to stay competitive and meet customer needs.

How does the factual approach to decision making differ from other decision-making styles?

The factual approach to decision making is based on rational analysis of data. Decision-makers take time to compile data and evidence before coming up with a solution, making them careful and adaptive thinkers.

What is the importance of mutually beneficial supplier relationships in TQM?

Mutually beneficial supplier relationships enhance the ability of both the organization and its suppliers to create value. It allows for a more flexible response to customer demands and ensures a steady supply of necessary equipment and materials.

Outlines

00:00

📈 Introduction to Total Quality Management

The speaker introduces the topic of Total Quality Management (TQM) and its eight principles. TQM is described as a management technique that encourages continuous improvement among employees to meet customer demands. The principles of TQM are foundational to good business practices across industries. The first principle discussed is 'Customer Focus,' which emphasizes understanding and meeting customer needs and expectations. The speaker uses an example of a business catering to Muslim customers to illustrate the importance of aligning product offerings with customer beliefs. The benefits of focusing on customers include increased sales, revenue, market share, and customer loyalty.

05:01

👥 Leadership and its Impact on Business

Leadership is presented as the second principle of TQM, highlighting the need for strong, purposeful leadership to create a progressive business environment. The speaker engages the audience in a discussion about the qualities of a good leader, such as being a role model and the difference between a leader and a manager. The audience contributes their views, defining a leader as someone who can inspire and motivate, while a manager focuses on coordinating tasks. The importance of a leader's role in driving the organization towards its goals is underscored.

10:03

🛠️ Process Approach in Quality Management

The process approach principle is explained as the adherence to processes that ensure consistency and efficiency in production. Implementing this principle involves using TQM tools like process flowcharts to define roles and responsibilities clearly. The speaker suggests creating a visual action plan and analyzing current activities to identify areas for improvement. The benefits of this principle include faster development cycles, increased consistency, and a focus on continuous improvement.

15:05

👨‍👩‍👧‍👦 People Involvement for Organizational Success

The fourth principle, 'People Involvement,' is discussed with an emphasis on the total commitment of employees to increase productivity and sales. The speaker stresses the importance of employee empowerment and involvement, suggesting that without it, a business cannot progress. Methods to apply this principle include clear communication, acknowledging individual contributions, and encouraging problem-solving. The speaker invites audience members to share their experiences, emphasizing the democratic leadership style that values employee input for organizational improvement.

20:06

🔄 Systematic Approach to Management

The fifth principle discussed is the systematic approach to management, which links to the process approach by emphasizing the importance of managing processes using a clear system. This approach helps streamline business operations by ensuring that team members focus on key tasks. The speaker suggests providing proper training to staff and continually improving processes and equipment. The benefits include the ability to quickly identify and fix issues, overall improvement in organizational capabilities, and better performance.

25:09

🌟 Continual Improvement in Healthcare

The sixth principle of continual improvement is explored, with the speaker relating it to the evolving field of healthcare. The importance of updating knowledge and training to improve services and products is highlighted. The speaker shares an example of a healthcare unit that improved its services by catering to the needs of chemotherapy patients and their significant others. The benefits of this principle include improved knowledge and capabilities, better performance, and alignment with organizational goals.

📊 Factual Approach to Decision Making

The seventh principle, the factual approach to decision making, is discussed. The speaker explains that effective decisions are made based on rational analysis of data. The audience is reminded of different decision-making styles, with an emphasis on the analytical style. Implementing this principle involves analyzing and using reliable data to make informed decisions. The benefits include the ability to make rational decisions based on data, analyze and defend past decisions, and adapt based on new data.

🤝 Mutually Beneficial Supplier Relationships

The final principle of mutually beneficial supplier relationships is presented. The speaker defines this as the interdependence between an organization and its suppliers, where a good relationship enhances the ability to create value for both parties. The importance of good communication and relationships with suppliers is emphasized, using the example of a hospital's need for dialysis equipment. The principle is crucial for reacting quickly to customer demands and ensuring a smooth operation.

Keywords

💡Total Quality Management (TQM)

Total Quality Management is a management approach that focuses on continuous improvement of all processes within an organization to achieve customer satisfaction. It is the central theme of the video, emphasizing the need for businesses to improve their ability to provide products and services that customers find valuable. The script mentions eight principles of TQM, which are discussed throughout the presentation.

💡Customer Focus

Customer Focus refers to the principle that organizations should prioritize understanding and meeting customer needs and expectations. It is described as the most important principle of TQM because without customers, there would be no business. The script gives an example of aligning business objectives with customer needs, such as not selling pork in a Muslim market.

💡Leadership

Leadership in the context of TQM is about creating a progressive business environment and ensuring that the organization maintains a customer-centric approach. Leaders are responsible for setting the vision and promoting the ambition of the business. The script discusses the importance of strong, unifying leadership and the difference between a leader and a manager.

💡Process Approach

The Process Approach principle emphasizes the importance of adhering to processes to ensure consistency and efficiency. It involves using tools like process flowcharts to define clear roles and responsibilities within an organization. The script mentions that this approach helps in identifying roles and improving production cycles.

💡People Involvement

People Involvement is key to success in TQM as it highlights the need for full commitment from employees to increase productivity and sales. The script explains that employees should be empowered, involved in decision-making, and take pride in their work, which contributes to the organization's success.

💡Systematic Approach

The Systematic Approach to management is linked to the Process Approach and argues for the identification, understanding, and management of processes within a clear system. This principle helps streamline business operations and improve efficiency. The script suggests providing proper training and resources to employees as part of this approach.

💡Continual Improvement

Continual Improvement is the principle that businesses should always strive to improve their services, products, and processes. It is a permanent goal for any successful organization. The script gives an example from healthcare where a unit not only provides chemotherapy but also hydration for significant others, showing adaptation and improvement.

💡Factual Approach to Decision Making

The Factual Approach to Decision Making principle states that effective decisions are made based on rational analysis of data. It is about being careful and adaptive, analyzing data before making decisions. The script suggests that this approach leads to informed decisions that are based on evidence rather than haste.

💡Mutually Beneficial Supplier Relationships

Mutually Beneficial Supplier Relationships is the principle that organizations and their suppliers should have a relationship that adds value to both parties. It enhances the ability to react to customer demands quickly and flexibly. The script uses the example of a hospital needing a good relationship with suppliers of medical equipment.

💡Quality Management System (QMS)

A Quality Management System is a framework that outlines the structure, responsibilities, and procedures that are required to meet customer and regulatory requirements. The script mentions QMS as the foundation of good business practice, regardless of industry or sector.

💡Involvement

Involvement in the script refers to the active participation of employees in the organization's goals and processes. It is discussed under the People Involvement principle, emphasizing that employees should be encouraged to take ownership and solve problems, which leads to increased employee retention and innovation.

Highlights

Introduction to the principles of Total Quality Management (TQM).

Definition of Total Quality Management as a management technique.

Explanation of the eight principles of TQM.

Emphasis on customer focus as the first and most important principle.

Importance of understanding customer needs and expectations.

Leadership's role in creating a progressive business environment.

Difference between a leader and a manager.

Process approach for ensuring consistency and efficiency.

Involvement of people as a key to success in an organization.

Encouraging employees to take ownership and solve problems.

Systematic approach to management for streamlining business operations.

Continual improvement as a permanent goal for any successful organization.

Factual approach to decision making based on rational analysis of data.

Mutually beneficial supplier relationships for enhancing value creation.

Practical application of TQM principles in a healthcare setting.

Importance of continuous learning and improvement in the evolving healthcare field.

End of presentation and invitation for questions or clarifications.

Transcripts

to discuss about the you need to for

today's presentation I'm in jamulu

arceles by the way so my topic is about

the principles of total quality

management here we can discuss about the

eight principles of total quality

management

so these are the diagram of those

principles we have leadership customer

focus process approach involvement of

people system approach continuous

Improvement factual approach to decision

making and mutual beneficial supplier

relationships

but before that let's go back a little

bit is correct the whole presentation is

very long so I would like to go uh to

Define again what is a total quality

management total quality management is a

management technique based on the idea

that all employees continuously improve

their ability to provide on-demand

products and services that customers

will find of particular value

so the qms or the quality management

system principles uh don't just underpin

Quality Systems across the globe they're

also the foundation of good business

practice regardless of industry or

sector by following them you can ensure

that your business is well organized and

efficient the very definition of a total

quality management

so first a principle that I will do that

I will be uh discussing today is the

customer focus this principle now is the

first and arguably most important

principle because without customer there

would be no business no

um a business wouldn't exist if there's

no customers or Market to sell their

product in uh in the first place

therefore organizations should strive to

understand their current and future

customers in order to better meet their

requirements and expectations

to implement this principle in

organization or in a business

um the company itself now should do

research and understand the customers

needs and expectations align the

organization's objectives with the

customer needs like for example if

um let's put that in a market type like

now if you are in a uh in a setting or

in a place where most of your customers

uh future customers are Muslims of

course you won't sell a meat that is

pork because they're not allowed to eat

that meaning you need to understand what

is your customers needs in the first

place for your product not to have

buyers not in the first place and then

communicate with customers Master

satisfaction and use the results to find

ways to improve processes manage

customer relationships find a balance

for satisfying customers and other

interested parties such as the owners

employees suppliers and investors then

the benefits of this principle know when

we apply this in organization and use

tqm as a framework for your organization

more sales will come increased Revenue

market share and mind share of course if

you know what your customers needs and

then that's the product that you're

going to sell of course you are already

have a market you already a buyer of

your product so it will increase surely

not the revenue of your business

strong Customer Loyalty leading to

repeat business increased possibility

that satisfied customers will tell other

about your products and services

the best advertisement is by the way by

the mouth no meaning

sometimes um advertisement costs not too

much that's why much better if your

product is good in the first place so

miss my customers

advertising products so that's a good

point now if we really focus on our

customers

second principle is leadership

um this principle extols no the virtues

of strong purposeful unifying leadership

leaders are responsible for creating a

product and Progressive business

environment they also are in charge of

ensuring the future hires maintains the

atmosphere implementing this principle

in your workplace relies upon having an

established a vision for the business as

well as the right leaders in the place

to promote that ambition to the rest of

the team spending some time getting this

right from the get get go will save your

time and stress in the future

by the way I would like to ask now the

the group do you believe now in uh

organization or in a business there

should really be a leader for that

organization to be successful

everybody

hello

can I you may raise your hands guys uh

there is a race and button if you would

like to share your fund

rhodora yes I believe so Mom ends there

should be a leader but that leader

should also have a quality of you know

um being a good role model to the

um subordinates or the followers because

being a good leader is not you know you

have to show them that you do what you

thought so that they will follow you oh

yeah that's good no meaning

um for to Be an Effective leader you

must be a good example but is there a

difference between a leader and a

manager

uh as uh with regards to the talk that I

had yesterday

um leader like

um leader and a manager somehow they are

uh similar but uh leader I think

is someone

um who can also be a manager a manager

is a manager but a leader can be a

manager you know are you getting me yes

yes how about you Mr dude do you have

any idea

I see your hand raising

yes

for me a manager is the one that focuses

on manage uh planning organizing or

coordinating resources to manage tasks

and deliver results

while the leader while a leader should

be should have the qualities that will

inspire motivate and influence to those

on the ground to work on to reach the

desired goals of the organization that

is correct actually if you want to be a

leader you doesn't need to have a

position just like a manager when you're

a leader you inspire the people around

you to do good things towards reaching

the goals of your organization thank you

for your uh two cents Mr uh the third

and miss rhodora and next principle is

about process approach this principle

know it's about adhering to processes is

critical in quality management processes

ensure that the proper steps are taken

at the right time to ensure consistency

and speed up production so how can we

implement this principle in organization

or in a business first is use Total

Quality Management tools such as process

flowcharts it has been discussed a while

ago

um that this uh flowcharts Define and

delineate clear roles and

responsibilities so everybody knows who

does and what a certain times so if you

follow or use the framework of total

quality management in organization or in

a business these flowcharts will help

now for everyone in the organization to

identify their rules and part no in

terms of their contribution to achieving

the goals of the certain organization

next is to create a visual action plan

so everybody can easily see the specific

activities that need to be completed to

achieve the desired result this visual

action action plan actually is a very

helpful tool in identifying if your

organization is towards no to to

achieving your goals or backward uh

going to failure no if not not achieving

your goals next is analyze and measure

current activities with this to see

where improvements can be made or where

steps in the process are creating but

bottlenecks just like with the visual

actions you can identify what are the

threats or costs for for your

organization not to meet your plans no

or your goals in the future lastly

evaluate the impact your processes and

activities may have on your customers

suppliers and all stakeholders benefits

of this principle it makes your

development and production Cycles faster

of course you have

um you you already have visions no or

diagrams of what are your

um organizations are going through with

this process approach you can see that

your organization is on the right track

within the time frame you're set not for

your plans visual actions it's a um

action plan that has been taken out of

the computer and put that on a display

or or in a picture or diagram for easy

access for your activity no to to

evaluate or to monitor your activities

if it is on success

um path or you're going to the negative

side of being a failure of your um

activities or your your goals no of your

organization

next is more consistency and predictable

outcomes and it also focuses on

continued improvements and success

next principle is people involvement you

can't increase productivity processes or

sales without the total commitment of

employees actually this principle is

considered as key no to success because

though you have customers no because you

follow the principles or the first

principle which is customer focus you

have a good leader but you don't have

people no uh to do to do the actions for

your organizations you don't have

manpower to do the actions you're so

your business won't go any farther no so

that this people involvement or your

employment uh employee

um what they call this one your employee

commitment no is a key to success

um without empowerment of your people I

don't think so there will be a um

coordination or participation of your of

your people

that's why you know the key benefit of

total employee commitment it increase

employee retention because employees are

motivated committed and actively

involved in working towards customer

satisfaction

individual and team Innovation and

creativity in problem solving and

process Improvement employees who take

pride in accountability for their work

enthusiasm for active participation and

contribution to the continual

Improvement and here now how can we

apply this principle in an organization

or in a business of course there should

be a clear communication among the

member of the organization you

acknowledge the importance of each

individual contributing to the

completion of the product or the

completion of the goal no stress that

each team or individual accepts

ownership not only for the good things

but also they are responsible for their

own actions and give them responsibility

and opportunity to solve problems when

they arise encourage employees to

self-evaluate Performance against

personal goals and objectives and make

modifications as necessary to improve

workflow I would like to ask

you for sure we are all employees part

of organization do you think this

principle is really the key towards the

success of a certain organization

anybody

aside from the both of you anybody I

think you're the only to listen to my

report

is actually very interesting and

thank you

because me as an employee itself I know

how important not to be recognized in

your organization

anybody

let's share opinions here

so we will be an interactive you know

report yes Miss lucerna

by the way Ms La Cerna is

um correct me if I'm wrong a supervisor

and one of the private hospitals here in

Madison correct

yes so I want to hear the perspective of

the top level um management here where's

the top level

um on my point of view honestly people

this principle is very important because

uh you get to have your staff in uh

corporate with you with the policies as

a head of the department to the policies

that you want to implement or the

changes that you want to have for your

department if you want to involve or if

you want their cooperation you need uh

their voice also so so that they will

cooperate in whatever you want to

implement for them for the Improvement

of the department and uh in my

experience if there are certain uh what

they call this uh like uh problems let's

say as an easy term if there are

problems uh then they point out this one

and this one Mom we have a problem if

you try to ask them what do you think is

a solution or if you want to involve

them of the solution to the certain

problem that they they raced then uh and

you hear their their

uh suggestions you take the a bit of

their suggestions and

um like combine it with other

suggestions of your staff then you will

have a hundred almost 100 percent of

um cooperation with their staff and with

the

uh

success of your policies that you want

to implement or you want to change then

you will have a uh what this what do you

call this quality care for your patients

and harmonious relationship with

everyone in the department

thank you for your share of um knowledge

Mama about how important is people

involvement in a certain organization

because the the way you know Mom

lazarene explains somehow like a

Democratic Leadership

um in in that um type of leadership you

asked what is your people's opinion you

don't make a haze decision not because

you're the leader or not because you're

the head or or the or the head of your

organization you see consultations from

your people because in organization to

be a success no man is an island you

need people cooperation not towards

achieving the goal of your organization

so just like what I've said this

principle no is keep the success of a

certain organization

um

it also gives you more ideas no you can

more ideas towards no on achieving your

goals for your organization itself and

here also in implementing this principle

we encourage people to continually seek

opportunities to learn and move into

other roles to increase their knowledge

competence and experience no meaning we

let our stuffed or other yeah our staff

to explore out of the out of their

comfort zone no so they will gain more

knowledge and experience that somehow

will contribute positively to the

organization

and create an environment where

employees can openly discuss problems

and suggest ways to solve those problems

meaning there should be an open

communication among the members of the

organization

fifth principle is the systematic

approach to management this principle is

linked to the previous one which is the

um

the process approach no the systematic

approach is somehow related to the

process approach this principle is

linked to the previous one like what

I've said the process approach and

argues that identifying understanding

and managing processes using a clear

system will help to streamline your

business by ensuring that team members

are dedicating the right amount of

attention to key tasks your uh you will

eliminate wasted time and make your

business more efficient plus it looks

great for uh for prospective new clients

when your business is organized of

course if your um perspective

um client no we'll see that your

organization is

um well prepared organized of course

they will be attracted to your business

no and it's a win-win situation for

everybody how to implement this

principle first is we provide your

people with proper training like what

they've said not in the people's

involvement encourage your staff no to

gain more knowledge no and be out of

their comfort zone to experience more

you know for additional knowledge and

resources that will help them complete

their individual steps in the process

continually improve processes and

products and upgrade equipment as

necessary to reach goals and the

benefits of this include the an ability

to quickly identify react and fix

processes but till next or breakdowns

overall improve organizational

capabilities and improve performance how

this principle connected to process

approach of course when you say process

we follow a systematic approach like

this principle if you want your

organization to follow a certain process

towards success nor in achieving the

goals when you say procedures a step you

follow right so in order for this

process to be a progressive one no we

must use a clear system to check that we

are really on the right track towards

our goal

sixth principle is the continual

Improvement somehow as you can see now

um related Sila with the other

principles with this continual

Improvement

systematic uh approach

um training among employees same with

this the continual Improvement as the

old saying goes if you're not going

forwards of course you are going

backwards a business should always be

pushing for improvements continual

Improvement to to make sure that your

company is still producing a quality no

services or products because if you are

not they cannot bet that their

competitors will be no meaning if you

are not on the track not to uh to

improve to continually improve the

quality of your services I think

Business Services continual progress is

a permanent goal of any successful

organization so to be a successful

organization you you must make sure that

your organization is having this

principle now applied as a framework

Improvement in terms of services

to what kind of services or products you

are serving to your to your customers

like what I've said about customer focus

you you do research and you check your

what your customers need same with this

um

we need to improve our services to make

sure now at the clients at the services

that you provide no and allows uh the

market leader as will be the one setting

the agenda rather than playing cash

after competitors

much better now we think ahead of them

no few steps ahead of them through

continual Improvement of our services

our staff and our products

to implement this principle we Implement

policies to establish product processes

and system improvements as measurable

goals for individuals teams and

departments recognize and acknowledge

encourage Innovation to improve

processes and development encourage

employees to participate in available

training sessions to learn and take on

new and additional rules the benefit of

this principle is improve knowledge and

capable capabilities to increase

performance Improvement goals strategies

align with organizational organizational

capabilities and goals if we would like

to apply this principle now in our

um

field which is Healthcare we all know

that Health Care is an evolving field no

meaning

we need to improve our knowledge along

no with the evolving Technologies in

evolving information and knowledge set

to a field

uh anybody who could share uh what kind

of a continual Improvement experience

you had no

everybody

yes Miss anabia

yeah

um I could actually relate with this

continuous Improvement because uh we

usually handle chemotherapy patients in

our unit but the thing is those patients

actually have their own room so which

means they are also with their

significant others or accompanying with

them so

we do the treatment for the patient at

the same time we also do hydration for

their SOS so we do the you know uh

IV infusion for the SOS uh IV drip uh

it's actually like a multivitamins uh

that is an immuno booster so instead of

the unit giving chemotherapies only

solely for patients we also cater the

needs of the SOS so it's like you know

where they are in the same room having

the same thing of infusion but a chemo

and an IV drip for them so it's like our

unit is not having only

um profit from the chemotherapies but we

also get profit from the IV infusions

that we give to the accompanying

yes thank you for that uh shared Uh

current Karana environment anybody

we do have ctds continuous learning

license don't you think what's the

importance of that

anybody

foreign

um evaluation in our in different areas

of the hospital and then they

the evaluators would look for

Innovations and all and after that we

would they would also conduct a

somewhat an exit interview or for us to

for them to know what the

what we need from the ground or the

support that we need from the

um fandom management

thank you yes thank you sir no

um the importance of this containment

Improvement is to be updated

let's say for example

um best example here is

um

but now with the concept

um as a continual Improvement ideas

in the first place

we have to wait 46 hours

to prevent hypothermia with that no no

knowledge

through the continual Improvement there

are researchers

knowledge and this with continual

Improvement

to go under training and to to improve

their knowledge and also to explore more

outside comfort zone

contribute no positive Lisa to our

organization

seventh principle is the factual

approach to decision making this

principle states the effective decisions

are made based on rational analysis of

data do you still remember that they are

different decision making Styles and one

style that um

um uh let me close in the one style no

on the decision making is the analytical

here no factual approach meaning before

a a leader nor a manager or the head of

that organization make a decision that

manager look to the data gathered to be

rational in making decisions meaning

the decision maker or the leader takes

time to comply data and evidences before

they come up to a solution and they are

called as a careful and adaptive

adaptive uh adaptable thinkers the

analyze first no before they come up to

a solution how can we implement this

principle to an organization analyze

inject data to ensure that it is

reliable and accurate make relevant data

available to stakeholders use valid

methods to gather and analyze data make

decisions based on the facts learned

from the data and addition to their

experience and intuition benefit of this

is the ability to make informed

decisions decision is not haste no

meaning you undergo process that that

your decision is based on a um uh that

your your decision is rational you heard

reason behind your decision ability to

analyze and defend past Decisions by

referencing a Pac-12 records ability to

change past decisions based on the data

review she didn't make decisions

and this principle you make sure that

you have data to back up your decision

last principle is mutually beneficial

supplier relationships an organization

and its suppliers are interdependent and

a mutually beneficial relationship

enhances the ability of both to create

value increase capacity to create value

for both suppliers and organization that

is under or the definition of iso this

principle dictates that relationships

between your company and any suppliers

must must be mutual in order to add

value to both parties it allows both of

you to react more quickly and flexible

to customers demand if things are smooth

and harmonious between you and your um

supplier like for example not in a

organization in hospital

suppliers

supply parts and syringes and things

like that if you don't have a good

communication or relationship for for

for your suppliers I don't think no

those suppliers will supply you your

your needed um equipments now so this

principle is very important

good relationship with your suppliers

company but also the customers so let's

say for example

dialysis no you have supplier for that

but you don't have a good communication

you don't have good relationship with

your supplier

dialysis

of course

customers

because you cannot cater them because

you don't have equipment no for their

um uh yeah for their hemodialysis

so that's the end of my presentation do

you have any questions clarifications