Seven Quality Management principles
Summary
TLDRThis presentation explores the seven quality management principles essential for organizational success. It emphasizes customer focus, leadership, engaging people, the process approach, improvement, evidence-based decision-making, and relationship management. By applying these principles, organizations can enhance performance, meet customer expectations, and foster a culture of continuous improvement, ultimately leading to mutual success for all stakeholders.
Takeaways
- 📈 The seven quality management principles are fundamental to guiding organizational performance improvement by understanding and meeting customer requirements.
- 🎯 Principle one emphasizes customer focus, aiming to meet and exceed customer expectations, which is crucial for an organization's sustained success.
- 🌟 Leadership, as principle two, involves creating a unified purpose and engaging employees in achieving quality objectives, which leads to increased efficiency and improved communication.
- 👥 Principle three highlights the importance of engaging people, recognizing that competent, empowered employees are essential for enhancing an organization's capability to deliver value.
- 🔄 The process approach in principle four uses the Plan-Do-Check-Act (PDCA) cycle to optimize system performance by understanding and managing interrelated processes.
- 💡 Principle five focuses on continuous improvement, encouraging organizations to systematically monitor and review processes to enhance effectiveness and efficiency.
- 📊 Evidence-based decision-making, as principle six, stresses the importance of making decisions based on data analysis and evaluation, leading to more objective and effective choices.
- 🤝 Principle seven underscores the significance of managing relationships with all relevant stakeholders, including suppliers and partners, to ensure mutual success and a well-managed supply chain.
- 🔍 Understanding customer needs and future requirements is vital for aligning organizational objectives and ensuring customer satisfaction.
- 🛠️ Implementing a system to deliver and support goods and services that meet customer needs is essential for maintaining customer confidence and satisfaction.
- 🌐 The script suggests that these principles can be applied across various types of organizations, from corporations to government bodies, and even self-employed individuals, to enhance their success and value addition.
Q & A
What are the seven quality management principles mentioned in the presentation?
-The seven quality management principles are: 1) Customer focus, 2) Leadership, 3) Engagement of people, 4) Process approach, 5) Improvement, 6) Evidence-based decision-making, and 7) Relationship management.
Why is customer focus the primary focus of quality management?
-Customer focus is the primary focus of quality management because it ensures that an organization meets customer requirements and strives to exceed their expectations, which is essential for sustained success and attracting and retaining customer confidence.
What benefits can an organization expect from having good leadership?
-Good leadership can lead to increased efficiency, improved communication, capability development of employees, and achievement of organizational objectives.
How does the engagement of people contribute to an organization's success?
-Engagement of people ensures that all employees are involved and promoted to collaborate, facilitating open discussion and knowledge sharing, which results in achievement of objectives, enhanced creativity, and improved employee satisfaction.
What is the significance of the process approach in ISO 9001?
-The process approach in ISO 9001 is significant as it helps an organization to plan its processes and their interactions, understand how results are produced, and optimize the system and its performance by identifying risks and opportunities.
Why is continuous improvement important for an organization?
-Continuous improvement is important as it helps organizations to improve processes, eliminate causes of variation, and enhance innovation, ensuring ongoing focus for improvement at all levels.
What role does evidence-based decision-making play in an organization?
-Evidence-based decision-making ensures that decisions are based on the analysis and evaluation of data and information, leading to greater objectivity, improved decision-making, and improved processes and effectiveness.
Why is relationship management with suppliers and partners important?
-Relationship management is important to ensure mutual success for all relevant parties, share goals and values, create wealth, improve capabilities, and manage a well-maintained supply chain.
What is the PDCA cycle and how does it relate to quality management?
-The PDCA cycle stands for Plan-Do-Check-Act and is an effective model for systematically managing, controlling, and continually improving all processes, focusing on satisfying customer needs.
How can an organization ensure that customer requirements are included in its objectives?
-An organization can ensure that customer requirements are included in its objectives by implementing a system to measure and monitor customer satisfaction, taking appropriate actions, and determining the needs and expectations of all relevant interested parties.
What are some of the benefits of applying the seven quality management principles to an organization?
-The benefits include improved business performance, customer satisfaction and loyalty, optimized performance of resources, reduced cross-functional barriers, and enhanced innovation.
Outlines
📈 Quality Management Principles for Organizational Success
The first paragraph introduces the seven quality management principles as fundamental beliefs that guide organizational performance improvement. It emphasizes the importance of understanding customer requirements and managing them as part of the organization's objectives. The principles are applied through a process approach, which involves analyzing and managing interrelated processes systematically. The paragraph also highlights the benefits of focusing on customer satisfaction, such as business growth, customer loyalty, and reputation. Leadership is identified as a key principle, with leaders establishing a unified purpose and creating conditions for employees to contribute to the organization's quality objectives. The plan-do-check-act (PDCA) cycle is presented as an effective model for managing and improving processes.
🔍 Implementing the ISO 9001 Process Approach for Continuous Improvement
The second paragraph delves into the process approach of ISO 9001, which starts with identifying customer requirements and incorporates the PDCA cycle to plan and optimize processes and their interactions. It discusses the benefits of understanding the system of interrelated processes and using risk-based thinking to identify factors that could affect the organization's processes and quality management system. The paragraph also covers the importance of continuous improvement, evidence-based decision-making, and relationship management with stakeholders. It outlines the benefits of these practices, such as improved processes, innovation, and effective decision-making. The paragraph concludes by summarizing the seven quality management principles and their application across various types of organizations, emphasizing the importance of meeting customer requirements and fostering mutual beneficial relationships with suppliers and partners.
Mindmap
Keywords
💡Quality Management Principles
💡Customer Focus
💡Leadership
💡Engagement of People
💡Process Approach
💡Improvement
💡Evidence-Based Decision-Making
💡Relationship Management
💡Plan-Do-Check-Act (PDCA)
💡Risk-Based Thinking
💡Continuous Improvement
Highlights
Seven quality management principles are fundamental beliefs that guide organizational performance improvement.
These principles help in analyzing and understanding customer requirements to achieve organizational objectives.
Leadership is crucial in engaging all people in the organization and providing necessary resources.
The process approach involves understanding and managing activities as interrelated processes for consistent results.
Decisions based on data analysis and evaluation are more likely to produce desired results and improvements.
Encouraging and recognizing achievements by suppliers and partners is essential for quality management.
Customer focus is key to meeting customer requirements and exceeding expectations for sustained success.
Leaders at all levels should establish a unified purpose and create conditions for people to achieve quality objectives.
Engagement of people is vital as competent, empowered, and engaged employees enhance organizational capability.
The ISO 9001 process approach starts with identifying customer requirements and incorporates the PDCA cycle.
Risk-based thinking helps determine factors that could cause deviations from planned results.
Continuous improvement is a focus for successful organizations, promoting improvement objectives at all levels.
Evidence-based decision-making involves understanding cause-and-effect relationships for better decision quality.
Relationship management is crucial for identifying and building relationships with relevant interested parties.
Organizations should measure performance and give feedback to encourage improvements and achievements.
Mutually beneficial relationships with suppliers and partners are essential for organizational success.
The seven quality management principles can be applied by all organizations to become more successful.
Organizations must ensure they have the capability to meet customer requirements before accepting contracts.
Employees should be empowered and equipped with capable processes to achieve customer expectations.
Ongoing improvements should be initiated and promoted for mutual beneficial supplier relationships.
Transcripts
[Music]
[Music]
in today's presentation we are going to
look at the seven quality management
principles and how to apply to the
organization's processes
the seven quality management principles
are a set of fundamental beliefs norms
rules and values that are accepted as
true and can be used as a foundation to
guide in organizations performance
improvement by analyzing and
understanding the customer requirements
which will be included and measured in
the organization's objectives by the
leadership and communicated to engage
all the people of the organization by
providing the competent and capable
resources needed
by applying the process approach
consistent and predictable results are
achieved more effectively and
efficiently when activities are
understood and managed as interrelated
processes that functioned as a coherent
system
decisions which are based on the
analysis and evaluation of data and
information will more likely produce
desired results and improvements
and also to encourage and recognize
achievements by suppliers and partners
principle number one customer focus the
primary focus of qualities to meet
customer requirements and the needs of
other interested parties and strive to
exceed customer expectations sustained
success is achieved when an organization
attracts and retains the confidence of
customers and all relevant external or
internal interested parties example
legislators and employees that can
influence the organization's success it
is very important to understand the
customer needs and future requirements
and how the needs and expectation of
interested parties affect the
organization's objectives
the organization must implement a system
to deliver and support goods and
services to meet customer needs and
expectations
it is important to measure and monitor
customer satisfaction and take
appropriate actions and also to
determine the needs and expectations of
interested parties that can affect
customer satisfaction
the plan-do-check-act is an effective
model to systematically manage control
and continually improve all processes
focusing and satisfying the customer
needs have the following benefits
business
customers
reputation customer satisfaction and
loyalty
number two leadership the
at all levels establish unity of purpose
and create conditions in which people
are engaged in achieving the
organization's quality objectives
direction and objectives throughout the
organization encouraged the organization
commitment to quality leaders also
create inspiring vision for the future
and is personally actively doing and
supporting the teams the leaders also
ensure sustained shared values fairness
an ethical model for behavior establish
a culture of trust and integrity
resources training and authority to act
with accountability
inspire and recognize employees
contribution the following benefits will
be evident in the organization due to
good leadership
increased
miss inefficiency
improved communication improvement of
the capability development of employees
and achieving the objectives
principle number three engagement of
people
the organization recognizes that
competent empowered and engaged people
are essential to enhance its capability
to create and deliver values the
management communicate customer
requirements and company objectives
throughout the organization to ensure
the involvement of all employees and to
promote collaboration facilitate open
discussion and sharing knowledge and
experience recognize and acknowledge
people's contribution learning and
improvement
an enable self-evaluation of performance
against personal objective which will
result in the following benefits
achievement of objectives
member of employees
enhanced creativity enhanced employee
satisfaction
teamwork on collaboration
principle number four process approach
the iso 9001 employs the process
approach starting with identifying the
customer requirements and incorporates
the plan do check act PDCA cycle which
enables an organization to plan its
processes and their interactions
understanding how results are produced
by this interrelated system of processes
enables an organization to optimize the
system and its performance by
identifying the risks and opportunities
risk based thinking enables an
organization to determine the factors
that could cause its processes and its
quality management system to deviate
from the planned results to put in place
preventive controls to minimize negative
effects and to make maximum use of
opportunities as they arise to ensure
that the customer requirements will be
achieved the following benefits will be
evident ability to focus on key
processes systems to align processes
optimized performance of resources
reduced cross functional barriers and
the consistency effectiveness and
efficiency principle number five
improvement
successful organizations have an ongoing
focus for improvement
they promote and establish improvement
objectives at all levels of the
organization
by systematically monitoring auditing
and reviewing the completion and results
of the processes
recognize and acknowledge the
improvement the continuous improvement
culture have the following benefits
improve processes
vacation
cause elimination
management
and enhance innovation principle number
six
evidence-based decision-making decisions
are based on analyses and evaluation of
key data and information that affect the
effectiveness and efficiency of the
processes
it is important to understand
cause-and-effect relationships and their
potential unintended consequences the
analyses of facts and data result in
greater objectivity and confidence in
making decisions and then take actions
based on evidence balanced with
experience and intuition
making decisions based on objective
evidence as the following benefits
improve decision-making
improved processes improve effectiveness
and efficiency
negotiation power effectiveness of past
decisions principle number seven
relationship management it is important
to identify and build relationships with
the relevant interested parties that
influence the performance of an
organization to ensure continuous
success of an organization not only
shall we focus on our customers and
suppliers but also the relevance
interested parties like the employees
and the society that can have an effect
or be affected by the organization it's
important to measure the performance and
give feedback encourage in recognizing
improvements and achievements by
suppliers and partners establish and
maintaining mutually beneficial
relationships have the following
benefits mutual success for all relevant
parties share goals and values
create wealth for all parties
improved capabilities and the
well-managed supply chain now let us
summarize the seven quality management
principles can be applied by all
organizations to become more successful
and add value from major corporations to
government organizations to all
manufacturing even tourism and
especially if you're self-employed the
organization will ensure that they have
the capability to meet the customer
requirements before they accept the
contract the customer requirements will
be included in the company objectives
designed into the manufacturing
processes and communicated to all
employees the employees would be
empowered competent and equipped with
capable processes to achieve the
customers expectations the effectiveness
and efficiency of the process will be
continuously monitored against the
objectives and ongoing improvements
initiated and promote mutual beneficial
supplier relationships
come to visit our website at
uw-w MP quality comm for more
information
Browse More Related Video
The 8 Principles of Total Quality Management (TQM)
What is Total Quality management (TQM)? | 7 Principles of Total Quality Management
Deming's 14 Points for Management Explained
What is Total Quality Management - TQM
What Is A Quality Management System (QMS) | Introduction To Quality Management System | Simplilearn
CBME 1 | Lesson 1 | Part 2/3
5.0 / 5 (0 votes)