Raising a support request

Summary

This tutorial video guides viewers on how to raise a ticket on the Strat pilot platform. It demonstrates navigating to the 'Support Request' section, creating a ticket with a subject and description, and submitting it for internal team review. The video also shows how to view previously raised tickets, emphasizing the ease of communication for bug reports or clarifications, ensuring users can receive timely assistance.

Takeaways

• 📋 You can raise a support ticket on Strat Pilot through the resource and support section.
• 📁 The platform offers FAQ videos, releases, and support requests as part of its resources.
• 💬 To raise a ticket, you need to provide a subject and a description of your issue or request.
• 📄 Example ticket subject: 'Chat history,' with the description 'Unable to see the previous chat on the home screen.'
• 🔔 Tickets notify the internal Strat Pilot team about bugs or clarifications needed.
• 🔧 The internal team will address your issues or clarifications based on the ticket.
• ✅ Once you submit a ticket, you will be notified that it has been successfully raised.
• 🔍 You can view previously raised tickets by selecting 'view previous tickets' on the platform.
• 🕒 The time and date of each ticket are visible in the previous tickets section.
• 📊 All created tickets are stored and can be reviewed as more tickets are raised.

Q & A

What is the purpose of the video?

The purpose of the video is to demonstrate how to raise a ticket on the Strat pilot platform.

Where is the 'Raise a Ticket' option located on the Strat pilot platform?

The 'Raise a Ticket' option is located in the resource and support section of the platform.

What are the steps to raise a ticket as shown in the video?

The steps include navigating to the support request button, creating a subject and description for the ticket, and submitting the ticket by clicking the submit button.

What is an example of a subject for a ticket mentioned in the video?

An example subject for a ticket is 'Chat History'.

What kind of issues can you raise a ticket for on Strat pilot?

You can raise a ticket for issues like bugs or for any clarification needed.

How does the internal team get notified about the raised tickets?

The internal team gets notified about the raised tickets once they are submitted.

What happens after a ticket is successfully raised?

After a ticket is successfully raised, the user is immediately notified, and the ticket is sent to the internal team for review.

How can users view their previously raised tickets on Strat pilot?

Users can view their previously raised tickets by selecting the 'View Previous Tickets' option.

What information can be seen in the 'View Previous Tickets' section?

In the 'View Previous Tickets' section, users can see all previously created tickets, including the time and date of each ticket.

Is there a limit to the number of tickets a user can raise on Strat pilot?

There is no explicit mention of a limit, but tickets are continually added as more are raised.

What is the expected response time or action from the internal team after a ticket is raised?

The video does not specify the expected response time, but it implies that the internal team will address the issue or provide clarification.

Outlines

00:00

🔧 Raising a Support Ticket on Strat Pilot

This paragraph demonstrates how to submit a support ticket on the Strat Pilot platform. The user navigates to the 'Resource and Support' section and selects 'Support Request' to raise a ticket. They create a subject, in this case, 'Chat History,' and provide a detailed description of the issue, which is the inability to see previous chat on the home screen. The user is then able to submit the ticket, which notifies the internal Strat Pilot team. The video also shows how to view past tickets, with each ticket displaying the date and time it was raised.

Keywords

💡Strat pilot

Strat pilot seems to be the name of the platform or software being discussed in the video. It is likely a tool or service that provides resources and support for its users. The video is focused on guiding users through the process of raising a ticket on this platform, indicating that Strat pilot offers customer service or technical support functionalities.

💡Resource and support section

This refers to a specific area within the Strat pilot platform where users can access help materials, frequently asked questions (FAQs), and submit support requests. The video script mentions navigating to this section as part of the process to raise a ticket, highlighting its importance in the user's journey for assistance.

💡Support request

A support request, or 'ticket' as mentioned in the script, is a formal request for help or assistance made by a user to the service provider. In the context of the video, raising a support request involves filling out a form with a subject and description to communicate an issue or question to the Strat pilot team.

💡Subject

In the context of raising a ticket, the subject is a brief title or summary of the issue or question the user is facing. The script provides an example where 'chat history' is used as the subject, indicating the user's problem relates to viewing chat history within the platform.

💡Description

The description in a support ticket is a more detailed explanation of the issue or question. It provides the internal team with the necessary information to understand and address the user's concern. The script gives an example description: 'I'm unable to see the previous chat on the home screen, please assist.'

💡Internal team

The internal team refers to the group of people within Strat pilot who are responsible for responding to support requests or tickets. They are the ones who will receive the notification about the raised ticket and will provide the necessary assistance or clarification as mentioned in the script.

💡Notification

A notification in this context is an alert or message that informs the user or the internal team about a specific action or event. The script mentions that the user will be immediately notified once the ticket is successfully raised, indicating that the platform provides real-time feedback on the status of support requests.

💡View previous tickets

This feature allows users to review and track the status of support requests they have previously submitted. The script mentions selecting 'view previous tickets' to see a list of all previously created tickets, which can be useful for users to follow up on unresolved issues or to refer back to past communications.

💡Date and time

The date and time are important for tracking when a support ticket was raised. The script indicates that users can see the time and date of each ticket, which helps in managing expectations about response times and for reference when following up on issues.

💡Raising a ticket

Raising a ticket, as the main theme of the video, refers to the process of submitting a support request on the Strat pilot platform. The video provides a step-by-step guide on how to do this, emphasizing the importance of clear communication of the issue and the platform's functionality to facilitate user support.

Highlights

Introduction to raising a ticket on Strat pilot.

Accessing the resource and support section on the platform.

Navigating through FAQ videos, releases, and support request.

Clicking on the 'raise a ticket' button to initiate the process.

Creating a subject for the ticket, such as 'chat history'.

Describing the issue in detail, for example, inability to see previous chat on the home screen.

The purpose of raising a ticket is to provide information to internal Strat pilot members.

Internal team notification upon ticket submission.

The internal team addresses issues or provides clarifications as needed.

Submitting the ticket by clicking the 'submit' button.

Immediate notification of successful ticket submission.

Viewing previous tickets by selecting 'view previous tickets'.

Seeing all additional tickets created over time.

Observing the time and date of each ticket for reference.

The process of raising a ticket on Strat pilot is concluded.

Transcripts

you may be wondering how to raise a

ticket on Strat pilot this video will

show you just that as you can see here I

am on the resource and support section

of the

platform we have gone through FAQ videos

releases and now on the button support

request as you can see here raise a

ticket we then able to create the

subject and as well as a description for

this example I'll be having the subject

chat history as my subject and the

description I'm able unable to see the

previous chat on the home screen please

assist so this raising a ticket will

allow you the space to create any

information that you want the internal

St pilot members to know if whether is a

buag or any clarification needed the

internal team will then be able to be

notified of that ticket and then get

back to you with that clarification or

address the any issues that you may have

now that I have raised the ticket I'm

able to clear it or submit it once I sub

click the submit button that message

will then go to the internal team I will

sub submit submit the

ticket and you'll immediately be

notified that that was successfully

raised if I want to go view the previous

tickets that I've created I will simply

select view previous tickets and then

see all addition all previous tickets

created as you can see here I have

previously created one other ticket and

this will continually be added once I

raise more and more tickets I can see

the time and the date of each ticket as

well and this is the raising a ticket on

strap parted video