What the world needs now

Summary

The program outlined in the script is designed to enhance interpersonal skills, emphasizing the importance of communication and understanding in leadership roles. It's structured over six months, requiring just 15 minutes a day, to systematically build people skills through practical, easy-to-apply sessions. The curriculum covers emotional management, credibility, rapport, gender-specific communication roles, and the Language and Behavior Profile (LAB Profile) for identifying motivational and productive behaviors. It culminates in mastering conflict resolution, negotiation, and effective communication in complex situations, aiming to transform participants into influential leaders and exceptional bosses by improving their ability to understand and influence others.

Takeaways

• 😃 The program aims to create better understanding, communication, and harmonious relationships between people.
• 🔑 It is a step-by-step process spread over 6 months, with 15 minutes of daily practice to build people skills.
• 🧠 Module 1 covers essentials like managing emotions, learning communication skills, creating credibility and rapport, and understanding typical gender roles in communication.
• 📈 Modules 2 and 3 introduce the Language and Behavior (LAB) Profile, focusing on motivation and working traits to understand and influence people's behavior.
• 🏆 At the end of Module 3, participants can earn a certificate as a LAB Profile specialist.
• 💪 Modules 4 and 5 reinforce LAB Profile skills through practice and exploration of practical applications.
• 🚀 Module 6 covers advanced topics like confrontation, negotiation, speaking up in meetings, delivering bad news, and being an effective boss.
• 🌄 The program is designed as a step-by-step journey, starting in the valley and gradually ascending to the top of the mountain, representing significant progress and impact.
• 🎯 The ultimate goal is to equip participants with the skills and insights needed to create better understanding, communication, and relationships in their careers and the world.
• ✨ The program promises a transformative experience, empowering participants to achieve their desired impact on the world through effective people skills.

Q & A

What is the overall goal or purpose of the program described in the script?

The overall goal of the program is to help people develop better communication and people skills in order to create more understanding, harmonious relationships, and have a positive impact on the world.

What is the structure or format of the program?

The program is structured into 6 modules over a period of 6 months, with daily 15-minute sessions. Each module builds upon the previous one, starting with essentials and gradually progressing to more advanced topics.

What is covered in the first module of the program?

The first module, called 'Essentials', covers topics like managing emotions, learning communication skills, creating credibility and rapport, and understanding typical communication roles and behaviors exhibited by men and women.

What is the LAB Profile, and how is it introduced in the program?

The LAB Profile is a language and behavior profile system that the program is known for. It is introduced in modules 2 and 3, covering motivation traits and working traits, respectively. This profile helps understand what motivates and enables productivity in individuals.

How do modules 4 and 5 build upon the previous modules?

Modules 4 and 5 are focused on practicing and reinforcing the LAB Profile skills, ensuring that learners can apply the insights and patterns in real-life situations seamlessly.

What topics are covered in the final module (module 6)?

Module 6 covers more complex communication scenarios, such as confrontation, negotiation, speaking up in meetings, delivering bad news, making suggestions effectively, and being an effective and inspiring leader or boss.

What is the metaphor used to describe the program's progression?

The program's progression is described using the metaphor of climbing a mountain. Learners start in the valley, and with each module, they ascend higher up the mountain, gaining a better perspective and understanding until they reach the top.

What is the expected outcome or benefit of completing the program?

By the end of the program, learners are expected to have developed the ability to handle almost any communication situation or circumstance that life presents, enabling them to have a greater positive impact on the world.

What is the duration and commitment required for the program?

The program is designed to be completed over 6 months, with a daily commitment of 15 minutes per day.

Is there any certification or recognition offered upon completion of the program?

Yes, after completing module 3, there is an assignment where learners can earn a certificate as a LAB Profile Specialist by successfully completing and submitting profiles for evaluation.

Outlines

00:00

🌍 Creating Understanding for Global Impact

The first paragraph emphasizes the significance of fostering understanding and communication between people, particularly for leaders, as a means to enact global change. The speaker introduces a program designed to enhance interpersonal skills, detailing its structured, step-by-step approach over six months. This process aims to improve participants' ability to handle various life situations through daily 15-minute sessions. The program begins with foundational skills ('the essentials') such as emotional management, learning communication skills, establishing credibility, and understanding gender-specific roles in communication. The objective is to become conscious of these roles to better navigate and enhance interactions.

05:02

🚀 Advanced Skills and Impactful Communication

The second paragraph outlines the progression and content of the program's latter modules. Modules four and five focus on deepening the understanding and application of the lab profile patterns, aiming for natural skill acquisition. The final module addresses common communication challenges, such as conflict resolution, negotiation, and effective participation in meetings. It also covers strategies for delivering bad news and making persuasive suggestions. The ultimate goal is to empower participants to become exemplary leaders who foster productive and enjoyable work environments. The journey metaphor highlights the transformative aspect of the program, promising significant personal and professional development by its conclusion.

Keywords

💡Communication

Communication refers to the exchange of ideas, thoughts, and information between individuals. In the video, the importance of effective communication and understanding between people is emphasized as a means to achieve great things and create a better world. The speaker highlights the need for better communication and harmonious relationships, suggesting that the entire world would benefit from improved communication skills.

💡People skills

People skills refer to the abilities and techniques necessary for interacting effectively with others, building relationships, and understanding different personalities and behaviors. The video presents a program designed to develop people skills through a step-by-step process. The speaker suggests that people skills are essential for accomplishing goals and advancing one's career, as they help in handling various situations and communicating effectively.

💡Emotions

Emotions are the feelings and affective states experienced by individuals. The video emphasizes the importance of managing emotions as one of the essentials for effective communication and people skills. Understanding and regulating one's emotions is presented as a prerequisite for moving on to more advanced communication techniques.

💡Rapport

Rapport refers to the establishment of a harmonious, sympathetic, and trusting relationship between individuals. The video mentions the need to create rapport as one of the essentials for communication and people skills. Building rapport is presented as a skill that can be used right away to improve interpersonal interactions and understanding.

💡Roles

Roles refer to the typical patterns of behavior and attitudes that individuals adopt in various situations, often influenced by societal norms and expectations. The video discusses the traditional male and female roles in communication, highlighting the importance of understanding these roles to avoid misunderstandings and disrespect. Recognizing and being aware of these roles is presented as crucial for effective communication.

💡Motivation

Motivation refers to the driving force that initiates and sustains behavior towards achieving a goal or desired outcome. The video introduces the concept of motivation traits as part of the Language and Behavior Profile (LAB Profile), which helps managers understand what motivates their team members and how to keep them focused and energized for productive work.

💡Productivity

Productivity refers to the measure of efficiency in accomplishing tasks or producing outputs. The video discusses the importance of understanding working traits, which are patterns that reveal what individuals need to be productive. This knowledge is presented as essential for managers to design workspaces, assign tasks, and set responsibilities in a way that aligns with each team member's working style, thereby optimizing productivity.

💡Profiling

Profiling refers to the process of analyzing and understanding an individual's personality, behavior, and characteristics. The video introduces the Language and Behavior Profile (LAB Profile) as a tool for profiling individuals, allowing managers to predict and influence their behavior. Profiling is presented as a valuable skill for managers to acquire through the program's modules.

💡Confrontation

Confrontation refers to the act of directly addressing or challenging someone or something. The video addresses the topic of how to confront someone without turning it into a fight or conflict. It suggests techniques for turning confrontations into conversations, emphasizing the importance of handling such situations effectively in communication and people skills.

💡Negotiation

Negotiation refers to the process of discussing and reaching an agreement or compromise between parties with differing interests or goals. The video highlights negotiation as a crucial communication skill, particularly in contexts such as salary negotiations, team collaborations, and inter-company dealings. It promises to provide strategies for effective negotiation as part of the program's advanced modules.

Highlights

The lab profile is all about creating understanding between people and if a leader can do that, then we can change the world for better.

The world needs better communication, more harmonious relationships, and an end to one-upmanship and posturing.

People skills can help accomplish things in one's career, which is why this program is designed to teach them.

The program is structured in a step-by-step manner, with 15 minutes a day over 6 months, making it easy to apply and logical to build skills.

Module 1 covers the essentials, like managing emotions, learning communication skills, creating credibility and rapport, and understanding typical gender roles in communication.

Module 2 introduces the first part of the language and behavior profile, the motivation traits, to understand what motivates people.

Module 3 covers the second half of the language and behavior profile, the working traits, to understand what people need to be productive.

Modules 4 and 5 focus on practicing the language and behavior profile skills to make them second nature.

Module 6 deals with complex situations, like confrontation, negotiation, speaking up in meetings, delivering bad news, and being the best boss ever.

The program builds step-by-step, like climbing a mountain, where each day's small task takes you higher until you reach the top with significant progress.

At the end, you'll have the skills to have the impact you want to have on the world.

The program teaches how to predict and influence people's behavior using the language and behavior profile.

You'll learn strategies for speaking up in meetings so your voice is heard.

You'll learn communication techniques for complex situations like delivering bad news or making credible suggestions.

The goal is to be the best boss ever, so your team is most productive and has the most fun.

Transcripts

you see for me the lab profile is all

about creating understanding between me

and other people and if I'm a leader and

I can do that then we can do great

things we can change the world for

better if the message is you're on the

planet to create better understanding

and better communication and more

harmonious relationships I think the

entire world is going to benefit from

this the one-upmanship the posturing the

mind's bigger than yours this is this is

all style I think the world needs

something better and actually we deserve

something better if you want to

accomplish something with your career

and you know people skills is going to

help you do it this is why I've designed

this program here's how the program

works it's not a miracle cure you don't

just wave a magic wander snap your

fingers and instantly you have people

skills it's a process and we've designed

it and I'm really excited about it

actually we've designed it in a

step-by-step manner so that it's easy to

do it's 6 months 15 minutes a day this

is what I'm so excited about I've

chunked everything down into one small

piece per session that is easy to apply

and it's logical it builds and by the

end of this program you're going to be

able to handle almost any circumstance

that life throws your way or that you

create so there's six modules over the

six months the first module is what I

call the essentials these are the things

you need to get right before you can

move to any of the advanced stuff you

need to know how to manage your emotions

how do you do that you need to learn how

to learn communication skills

communication and people skills are not

like other skills we have one video on

how to learn we've got videos on how to

create credibility how to create Rapport

things you can use right away that are

the essentials and the last part of

module one are about the typical roles

that women often take in communication

like the cheerleader the person who's

really encouraging of everybody else but

never actually gets into the action she

stays on the sidelines and then her

opinions are sidelined there's a number

of positive and negative roles that

women take on at different times in

communication and if you don't know what

they are you're an unconscious

incompetence there's nothing you can do

about them and we also look at what are

the traditional male roles and the

tradition female roles now it's not just

because you're a woman that you do all

the traditional female stuff or the

traditional male stuff if somebody's a

man but what are these values and

behaviors how do they show up in

communication because if you are talking

to somebody for example who's operating

out of that male model and you operate

out of the female model or even the

other way around there's no

communication there's misunderstanding

and a lot of disrespect because people

unconsciously disrespect people they

don't understand like they're kind of

wrong right so the first module shows

you all about how to go to someone's bus

stop really how to understand what's

happening for me what's happening for

them in the second module we introduce

the first part of the language and

behavior profile the lab profile the

thing that I'm known for all around the

world and we teach you the motivation

traits so as a manager you're going to

understand what you need to be motivated

and to stay motivated and how to figure

out for all of your team what do they

need to stay focused to stay energized

so that work is fun and they're

productive and then module three is the

second half of the language and behavior

profile and that's the working traits

and that's all of the patterns you need

to know about somebody to find out uh

what do they need to be productive so

it's useful to know this for yourself

but also for your team how do you design

a workspace how do you help people uh

pick a task or set their

responsibilities in a way that works the

way they work and not the way somebody

else works so as a manager these are

essential skills so we spend module two

and module three on the lab profile and

you get an opportunity to see some

demonstrations about how to do profiling

and do some of them yourself there's an

assignment at the end of module 3 where

you actually get to do profiles and we

mark them and you get a certificate as a

lab profile specialist it's going to

take some work but it's worth it because

you're going to be able to predict and

influence people's behavior so those are

the first three modules module four and

module five we want to make sure that

the lab profile skills are in the muscle

every single 15 minute session is about

how you can practice so that you

instantly can get insights about people

you can ask questions or even if you

don't have the opportunity to ask

questions you can pick up what patterns

they're running and know what to say

what to do and what not to say and what

not to do to have the kind of impact

that you want so modules four and five

are about getting deeper and exploring

uh other ways to use the patterns and

just getting it in the muscle so it

becomes one of your skills that you're

natural at and I can hardly wait until

you get to module 6 because after you've

built all these skills module 6 is all

about dealing with the stuff that keeps

everyone up at night how do you confront

somebody without it turning into you

know a fight like how can you turn a

confrontation into a conversation how do

you negotiate like how do you negotiate

your salary how do you negotiate with

other teams or between companies uh what

are the strategies for speaking up in

meetings so that you get your voice

heard and then we really want you to

know a lot of the communication

techniques in complex situations like

how do you tell someone bad news how do

you make a suggestion with such

credibility that most people will go oh

yeah that makes sense and they buy into

it quickly and easily instead of saying

what you want or trying to get people's

attention out of frustration and say

this is a good idea it's about how you

can use words language and behavior

elegantly to get your ideas across the

last part of module

is designed specifically for a goal that

I've always had and that's how do you be

the best boss ever how do you behave

with your team so that they are the most

productive and they have the most fun

that they've ever had in their whole

lives imagine being that kind of boss so

that's the ending of module six and you

can see each step of the way it builds

you know for me it is the metaphor is uh

when you start this kind of Journey

you're in the valley and there's this

huge mountain ahead of you but step by

step by step 15 minutes a day where you

get one idea one skill one insight and

then a short task to practice it

immediately so that you goes in and you

know how to do it every day we build so

by the time you're halfway up the

program you are halfway up the mountain

and you can turn around and look down at

the mountain and see how far you've come

and at the end end of the program you're

going to be right at the top and you can

see a lot when you're at the top of the

mountain when you're in the valley you

can't see so much like there's a lot of

hills and mountains around you but at

the top of the mountain you can see

where you've come and you'll know that

you have made really significant

progress and you're in a position to

have the kind of impact that you want to

have on the world this is why I'm doing

this I hope you'll join

me