Lupe Tortilla

Summary

This video script tells the inspiring story of an individual’s growth within Lupe Tortilla, from starting as a server in 2011 to becoming a managing partner. The narrative highlights their dedication to the company's values of freshness, customer service, and teamwork. Motivated by mentorship and the success of others, the individual advanced through various management roles, including bartender, manager, and GM. Their journey reflects the positive impact of company culture, personal development, and a long-term commitment to the brand, with a desire to continue growing with the company.

Takeaways

• 😀 Started at Lupe Tortilla as a restaurant manager and worked up to managing partner (MP).
• 😀 Emphasizes personal growth and the company’s commitment to employee development.
• 😀 Experienced growth within the company, starting as a waiter and later becoming a trainer.
• 😀 Mentions working at the training store for 1.5 years, fostering development for others.
• 😀 Shares the importance of the company's values, such as freshness and guest relations.
• 😀 Lupe Tortilla's saying 'We are the standard' resonates with the speaker's work philosophy.
• 😀 Started in the restaurant industry by working with their father while in college.
• 😀 The speaker’s mentor within the company played a crucial role in their development as a leader.
• 😀 Acknowledges the significant impact of investing in personal and professional growth.
• 😀 Has been with Lupe Tortilla for over 15 years, showing loyalty and long-term commitment.
• 😀 Describes a culture of teamwork and hands-on involvement, particularly during store openings.
• 😀 Transitioned through various roles, from bartender to managing partner, showing career progression.

Q & A

What motivated the individuals to grow within Lupe Tortilla?

The main motivation came from seeing others grow within the company and the strong mentorship provided by senior staff. Many employees were inspired by others who started in entry-level positions and advanced to managing partners.

How did mentorship play a role in career development at Lupe Tortilla?

Mentorship was crucial in career development, with senior staff members providing guidance, tools, and support to help individuals grow. Mentors were instrumental in shaping careers, offering advice and showing the path to advancement.

What values does Lupe Tortilla prioritize that resonate with employees?

Lupe Tortilla values freshness, customer interaction, and high standards. The company's motto, 'We are the standard,' reflects a commitment to excellence, which employees embrace and are motivated by.

How did the company’s culture contribute to employees' decision to stay?

The company’s culture is described as hands-on and team-oriented, which fostered a sense of belonging and support. Employees appreciated the collaborative environment and the opportunity to work closely with others to achieve success.

What role did the hands-on approach of management play in employee satisfaction?

The hands-on approach of management, where everyone was involved in both kitchen and front-of-house tasks, helped create a strong sense of teamwork. Employees felt more connected to the company’s operations and mission, which increased job satisfaction.

What specific career milestones did the employees in the transcript experience?

Employees progressed from entry-level roles such as servers, bartenders, and trainers to leadership positions like front-of-house managers, general managers (GMs), and managing partners (MPs). Some were promoted within months, while others took a few years.

How did working at Lupe Tortilla impact the employees' career outlook?

Working at Lupe Tortilla had a positive impact on the employees' career outlook by offering clear opportunities for growth, development, and leadership. Many employees stated that they saw themselves with the company for years to come.

What kind of training or support did employees receive to help them succeed?

Employees received both formal and informal training, including guidance from mentors and hands-on learning experiences. Some employees worked in training stores to further develop their skills before being promoted to management roles.

How did the company handle its store openings and employee involvement?

At store openings, the company took a very collaborative approach, with everyone pitching in to ensure success. Employees appreciated being part of a team where all hands were involved in the store’s launch, from kitchen work to customer service.

What is the long-term commitment of employees to Lupe Tortilla?

Several employees expressed their intention to stay with Lupe Tortilla for the long term, citing personal growth, strong company culture, and leadership development as key factors in their decision to remain with the company.