iPhone 16 camera fault - APPLE ISNT REPLACING IT

Summary

The video discusses significant issues with the iPhone 16 Pro's night mode photography, particularly the emergence of blue hazy lines in images. The speaker shares their frustrating experience with multiple phone replacements and Apple tech support, highlighting that many users in the community face similar problems. Despite efforts to determine the root cause, which the speaker suspects to be hardware-related, Apple has reportedly stopped replacing phones for this issue, citing expected noise in night mode photos. This situation raises concerns about Apple's customer service and support practices, prompting ongoing discussions within the user community.

Takeaways

• 📱 The iPhone 16 Pro has a recurring issue with night mode photos, specifically a blue hazy line that appears in images.
• 🔄 The user has experienced this issue on two separate phones, suggesting a potential manufacturing defect.
• 🛠️ Apple tech support acknowledged the problem and initially agreed to replace the user's faulty device.
• 🔍 The user conducted tests with their phone and confirmed that the blue lines are present across different iOS versions and photo formats.
• 👥 A community inquiry revealed that about two-thirds of respondents also reported similar night mode issues, indicating widespread concern.
• ⚙️ There is speculation that the problem may be hardware-related, potentially linked to a batch of defective camera modules.
• 💻 Third-party camera apps handle long exposure photos differently than Apple's native app, complicating comparisons regarding the issue.
• ⚠️ An internal Apple memo reportedly states that the company will no longer replace phones for this night mode problem, citing that some noise is expected.
• 🤔 The user finds this lack of support troubling, as previous iPhone models have not exhibited similar issues with night mode photography.
• ⏳ The user plans to keep the community updated on any further developments from Apple regarding the ongoing issue.

Q & A

What issue is the user experiencing with the iPhone 16 Pro?

The user is encountering a problem with night mode photography, specifically blue hazy lines appearing in images.

How many phones has the user had, and did both exhibit the same problem?

The user has had two iPhone 16 Pro phones, both of which exhibited the same issue with blue lines in night mode photos.

What did Apple tech support initially suggest about the issue?

Apple tech support suggested that the issue was likely a manufacturing fault and agreed to replace the user's phone.

What did the user discover when they reached out to the photography community?

Upon asking the community, the user found that about two-thirds of the respondents experienced similar issues with their iPhone 16 Pro.

What test did the user conduct to identify the blue lines?

The user conducted a test by taking a 30-second photo of a black screen in night mode, which revealed the presence of blue lines.

What was the user's conclusion about the source of the problem?

The user suspects that the issue is likely a hardware fault, as they have tested various iOS versions and formats without resolving the problem.

What peculiar request did Apple make regarding the user's second phone?

Apple requested the user to take external photos of the second phone, which the user found unnecessary given the known camera issue.

What disturbing information did the user report regarding Apple's internal memo?

The user reported that there is an internal memo at Apple stating that they will no longer replace iPhones for the night mode issue, claiming that some noise is expected.

How does the user feel about Apple's handling of the situation?

The user is concerned about Apple's customer service and transparency, suggesting that the company may not be taking responsibility for the known issue.

What steps does the user recommend for other iPhone 16 Pro users experiencing similar issues?

The user recommends documenting the issue, engaging with the community, contacting Apple support, testing different camera apps, staying informed about updates, and considering escalation if necessary.