How to Use the Google Business Profile Appeal Tool
Summary
TLDRIn this informative video, Google Business Profile Product Expert Ben Fisher outlines the suspension appeal process for business profiles. He guides viewers through receiving suspension emails, understanding policy violations, and navigating the appeals tool. Fisher emphasizes the importance of submitting evidence within a 60-minute window, offering tips on presenting a logical case and addressing the violation. The video concludes with instructions on checking appeal status and awaiting Google's decision, wishing viewers success in their appeals.
Takeaways
- 📧 If your business has been suspended by Google, you will receive an email with details about the violation and a link to the suspension policy.
- 🔍 Clicking the link in the email will guide you to the prohibited and restricted types of content, as well as the type of proof required for an appeal.
- 🔄 To appeal, you need to click on the 'appeal' link which will take you to the appeals tool where you will conduct your appeal process.
- ✅ Ensure the email address in the appeals tool is the correct one associated with the suspended business profile; switch accounts if necessary.
- 🔍 Search for your business name in the appeals tool to find the specific profile that has been suspended.
- 📝 After selecting the business, you will see details about the suspension, including the policy violation and eligibility to appeal.
- ⏳ You are required to add evidence to your appeal within 60 minutes of submitting it to Google; this timer starts once you click 'submit'.
- 📑 The appeals form will autofill with your account and business details, but you need to provide a logical and unemotional explanation of the situation and any corrective actions taken.
- 📎 You can submit evidence in the form of zip files up to 20 MB, detailing the events before, during, and after the suspension, and any steps taken to resolve the issue.
- 🔄 If your business has 10 or more locations, make sure to indicate this in your appeal form.
- 📥 After submitting your appeal, you can check the status in the appeals tool or wait for an email notification regarding the outcome.
- 🍀 The speaker wishes you good luck with the appeal process and hopes the information provided is helpful.
Q & A
Who is the speaker in the provided transcript?
-The speaker is Ben Fisher, a Google Business Profile product expert.
What is the purpose of the video script?
-The purpose of the video script is to guide users through the suspension appeal process for Google Business Profiles.
What should a user expect to receive after their business profile is suspended?
-A user should expect to receive an email with information about the suspension, including the business name, address, violation type, and a link to the suspension policy.
What is the first step in the appeal process after clicking the link in the suspension email?
-The first step is to click 'appeal' in the email, which leads to the appeals tool where the user will do all the work for their appeal.
Is it necessary to verify the email address associated with the business profile during the appeal process?
-Yes, it is necessary to verify that the correct email address is associated with the business profile, and if not, the user can switch accounts.
How does a user select the specific business profile they want to appeal for?
-The user types the exact business name in the search field, and then clicks on the search result to select the specific business profile.
What is the significance of the 60-minute timer mentioned in the script?
-The 60-minute timer starts when the user clicks to submit their appeal, and within this time, they must add evidence to be included in the appeal.
What types of evidence can be submitted as part of the appeal process?
-Evidence can be submitted as individual files or zip files, with a maximum size of 20 MB, and should include logical and factual information about the suspension and corrective actions taken.
How can a user check the status of their appeal after submission?
-A user can check the status of their appeal by returning to the appeal tool, where they will see options like 'approved', 'in process', or 'not approved'.
What will happen if a user does not add evidence within the 60-minute window?
-If a user does not add evidence within the 60-minute window, their appeal may not be considered complete, and they may need to start the process over.
Will the user receive any communication from Google regarding the outcome of their appeal?
-Yes, the user will receive an email from Google informing them whether their appeal has been approved or not.
Outlines
📩 Google Business Profile Suspension Appeal Process
Ben Fisher, a Google Business Profile product expert, introduces the video script by explaining the suspension appeal process. He mentions receiving an email about suspension, which includes business details and violation type, and directs viewers to the policy link for more information. Ben then guides the viewer through the appeals tool, explaining how to verify email addresses, switch accounts if necessary, and search for the correct business profile. He emphasizes the importance of submitting evidence within a 60-minute window and provides a brief overview of the types of evidence that can be submitted, as well as the process of adding evidence to the appeal.
Mindmap
Keywords
💡Suspensions Appeal Process
💡Google Business Profile
💡Violation Type
💡Appeals Tool
💡Eligibility to Appeal
💡Evidence
💡60-Minute Timer
💡Profile ID
💡Appeal Status
💡Deceptive Content
💡Service Area Business
Highlights
Introduction to the speaker, Ben Fisher, a Google Business Profile Product Expert.
Explanation of the suspension appeal process for Google Business Profiles.
Receiving an email notification about business suspension with details of the violation.
Link provided in the email to understand the suspension policy and required proof.
Accessing the appeals tool to begin the process of appealing a suspension.
Verification of the email address associated with the suspended business profile.
Selection of the correct business profile from a list within the account.
Instructions on how to proceed with the appeal after identifying the suspended business.
Information on the rejection or suspension date and policy link provided.
Eligibility to appeal and the importance of submitting evidence within a 60-minute window.
How to add evidence to the appeal form and the types of acceptable proof.
Guidance on presenting the case logically and unemotionally in the appeal.
Details on how to submit the appeal with the evidence to Google.
Automatic filling of business information on the appeal form for convenience.
Process of checking the status of the appeal through the appeals tool.
Communication of appeal results via email and the appeals tool interface.
Final words of encouragement and guidance for a successful appeal.
Transcripts
hi my name is Ben fiser I'm a Google
business profile product expert today
I'm going to walk you through the
suspensions appeal process so you have
gotten an email by this time that tells
you you've been suspended along with
your business name and address also it's
telling you a little bit about the
violation type with a link that gets you
to the suspension policy once this is
clicked you can go through the
prohibited and restricted types of
things and also learn about the type of
proof that you are going to need need as
you continue when you are ready go ahead
and click appeal and this will bring you
to the actual appeals tool itself this
is where you're going to be doing all of
your work you'll verify that the email
address is the proper email address that
has the profile if it is not you can go
ahead and click switch account if it is
Click confirm once you click confirm
you're going to get a list of all the
business profiles that are inside of
that account click on the down arrow and
go ahead and type in the business name
at this time you do have to type in the
exact business name for it to bring it
up click on search and there you go
it'll have it now it's going to have the
business name the address along with the
profile ID then you will go ahead click
continue and that this screen right now
it's going to tell you when you were
actually rejected or suspended it'll be
again a link to the policy in this case
it's deceptive content and also the
details of whether it is eligible to
appeal or not later on you will get
statuses here and I'll show you that
later so next after you're ready there
what you want to do is you want to go
ahead and click this and it's going to
tell you that evidence needs to be added
within 60 Minutes for be included in
your appeal you can also click on the
link here at this point to go ahead and
learn more about evidence types at this
point when you are ready to go go ahead
and click submit and it is your profile
has now been submitted to Google for
appeal the important thing here is this
is where the 60-minute timer starts so
go ahead and now you want to click on
this link here to add add evidence so
this form gives you the ability to add
your evidence to the appeal which you
have just submitted you're still in the
60 Minutes window 60-minute window the
nice thing about this form is is that
it's automatically going to fill in the
account name the business name the
business address in this case the
service area business and also the
profile ID so you don't have to go look
looking around for any of this
information the other thing that is
that's on here is the acceptable proof
basically that you can submit along with
your appeal you have two ways or two
yeah ways to add proof and you can
choose zip files up to 20 Megs so
individual files or zip or zip files
will do here you want to plead your case
try to be as unemotional as possible be
very logical just State what happened
before the suspension during the susp
supension and what you've done to cure
your violation along with any other
facts you also just notice if it's 10 or
more locations and then if not you just
click submit and you're good to go now
what happens next is is you can always
come back to the appeal tool to see what
the status of your appeal is approved in
process not
approved then what it looks like when
you're not approved or I'm sorry you'll
also get an email that can basically
will tell you have you been approved or
have you not been approved anyway hope
this helps good luck have a great
day
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