Guiding KD 13. Transfer Out Service - Check Out Hotel

Summary

This video discusses essential steps for tour guides when providing a transfer-out service for tourists. It emphasizes the importance of arriving early, coordinating with hotel staff, and assisting with the check-out process. Tour guides should help guests with personal expenses, ensure belongings aren't left behind, and remind them to prepare their tickets and passports. They should also arrange luggage handling and thank hotel staff. The transfer could include stops at tourist sites depending on the tour program before heading to the airport or other destinations.

Takeaways

• ⏰ Arrive early to ensure smooth operations and avoid keeping tourists waiting.
• 🏨 Inform the hotel receptionist in advance about the group's check-out for administrative ease.
• 📊 Request personal expense data from the receptionist to simplify the check-out process for guests.
• 🛎️ Notify the bellboy to assist with luggage, especially if guests have many items like souvenirs.
• 👋 Greet the tourists and ensure they’ve had a good night's rest and breakfast before proceeding.
• ✈️ Inform guests about the day's program, emphasizing that it’s a transfer out to their departure point.
• 🎒 Remind guests to double-check their belongings and ensure nothing is left behind in the hotel room.
• 🛂 For international tourists, remind them to prepare their passports and tickets, and store them in hand luggage.
• 💳 Ask guests to settle any personal bills with the hotel before completing the check-out process.
• 🔑 Encourage guests to return room keys directly to the receptionist, ensuring a smooth and complete check-out.

Q & A

What is the primary focus of this session discussed in the script?

The primary focus of this session is to discuss the proper steps for a tour guide to follow when providing 'transfer out' services, which involves assisting tourists with hotel check-out and transportation to their departure point, such as an airport or train station.

Why is it important for a tour guide to arrive early for transfer out services?

It is important for a tour guide to arrive early to avoid making tourists wait and to ensure everything is in order for a smooth check-out process, including coordination with hotel staff and handling any administrative tasks.

What should a tour guide do upon arriving at the hotel for transfer out services?

Upon arriving at the hotel, the tour guide should inform the receptionist that the group will be checking out and ask for any outstanding personal expenses of the tourists. They should also coordinate with the bellboy for assistance with luggage if necessary.

How should a tour guide handle tourists' personal expenses during check-out?

The tour guide should ask the receptionist for a list of any personal expenses the tourists may have incurred, such as charges from the hotel bar or cafe, and inform the tourists to settle these payments before checking out.

Why is it essential to remind tourists to check their belongings before leaving the hotel?

It is essential to remind tourists to check their belongings to ensure that nothing is left behind in the room and that no hotel property is mistakenly taken, preventing any complications during the check-out process.

What should a tour guide remind international tourists to prepare before heading to the airport?

For international tourists, the tour guide should remind them to have their passport and ticket ready, ensuring these items are placed in their carry-on bag rather than packed in their checked luggage for easy access at the airport.

How should a tour guide assist tourists who have purchased a lot of souvenirs?

If tourists have purchased many souvenirs, the tour guide should coordinate with the bellboy to help with transporting their luggage to the hotel lobby or the transport vehicle, making it easier for them to handle.

What are the responsibilities of the tour guide after all the luggage has been loaded into the vehicle?

Once the luggage has been loaded, the tour guide should ask the tourists to board the vehicle and proceed to their next destination, which could be the airport or another stop, depending on the tour program.

What is the significance of providing tips to hotel staff during check-out?

Providing tips to hotel staff, such as the bellboy, is customary after they assist with carrying luggage or providing other services. It is a gesture of appreciation for their help.

What should a tour guide do if the transfer out includes a stop at a tourist attraction before reaching the airport?

If the transfer out includes a stop at a tourist attraction, the tour guide should inform the tourists about this part of the program in advance and ensure that the schedule is followed accordingly before heading to the final destination, such as the airport.