TRANSFER IN dan TRANSFER OUT. Materi Pelajaran SMK Usaha Perjalanan Wisata.

Summary

This video discusses the process of 'Transfer In' and 'Transfer Out' in tourism guidance, specifically for SMK students in the travel business field. 'Transfer In' refers to the arrival service for tourists at transportation hubs, while 'Transfer Out' involves their departure service. Key steps in 'Transfer In' include preparing documents, confirming the time of arrival, ensuring transportation readiness, and greeting the tourists. The guide also provides information about the city and accommodation. The session focuses on transfer operations, with a promise to cover 'Transfer Out' in the next video.

Takeaways

• 😀 Transfer services are divided into two categories: Transfer In and Transfer Out, both essential for tourism guides.
• 😀 Transfer In refers to the service of picking up tourists at the airport, port, terminal, or station when they arrive.
• 😀 Transfer Out refers to the service of sending off tourists from their accommodation to the departure point (airport, port, terminal, or station).
• 😀 Transfer In involves preparing necessary documents, such as the tourist's name, hotel voucher, and tour package list.
• 😀 A tourism guide should arrive at least one hour before the estimated time of arrival (ETA) to manage the transfer effectively.
• 😀 The tourism guide must check for any flight delays or changes by referring to the information center or monitor at the arrival location.
• 😀 The guide should greet the tourists, introduce themselves, and ensure tourists are identified correctly before the transfer begins.
• 😀 During the transfer, the tourism guide can share information about the route, the city’s facilities, and the booked tour packages.
• 😀 Upon arrival at the hotel, the guide should assist with check-in, provide the hotel voucher, and explain the tour itinerary.
• 😀 After the tourists have settled in, the tourism guide should return to the travel agency to prepare for the next part of the tour journey.
• 😀 The Transfer Out process is crucial for a smooth tourist experience, ensuring all logistics are well-handled before departure.

Q & A

What is the purpose of transfer-in services in tourism?

Transfer-in services are provided to tourists upon their arrival at a destination, such as at airports, harbors, stations, or terminals. The service ensures tourists are safely transferred to their accommodation, such as hotels, before beginning their sightseeing activities.

How is the transfer-out service different from transfer-in services?

Transfer-out services are provided when tourists are departing from their accommodation to return to their point of departure, such as an airport, harbor, or station. It is the opposite of transfer-in, which involves welcoming tourists upon arrival.

What are the key steps a tour guide needs to follow when preparing for a transfer-in service?

The tour guide needs to: 1) Prepare a guest list with clear names of tourists, 2) Ensure the vehicle is ready and checked, 3) Confirm the accommodation details with the hotel, 4) Verify the estimated time of arrival (ETA) of the tourists, and 5) Prepare necessary documents such as hotel vouchers and tour packages.

Why should a tour guide arrive one hour before the estimated arrival time for a transfer-in service?

A tour guide should arrive one hour early to ensure they are prepared and available to meet tourists as they arrive, handle any unforeseen delays, and ensure a smooth transfer process.

What should a tour guide check at the airport or station upon arrival of tourists?

The tour guide should check the estimated time of arrival (ETA) again on a monitor or through an information desk, look out for any flight or transportation delays, and ensure they are in the correct location to meet the tourists.

What role does the tour guide play when tourists are in transit from the airport to the hotel?

During the transit, the tour guide provides information about the route, the city's general conditions, security, available facilities, and details about the hotel and tourist package. This ensures the tourists feel informed and comfortable during their journey.

What actions should the tour guide take upon arrival at the hotel?

Upon arrival at the hotel, the tour guide should: 1) Escort the tourists to the reception area, 2) Hand over the hotel voucher to the reception staff, 3) Provide a rooming list, 4) Offer a welcome drink, and 5) Explain the upcoming travel itinerary and other details for the stay.

What is a rooming list, and why is it important during transfer-in?

A rooming list is a document that outlines the names of the tourists and their assigned rooms. It is important because it helps the tour guide and hotel staff efficiently check in guests and ensure that each tourist is assigned the correct room.

How does the tour guide contribute to the overall experience of the tourists during the transfer-in process?

The tour guide contributes by providing a warm welcome, offering valuable information about the destination, ensuring smooth logistics, and helping the tourists settle into their accommodation. This creates a positive first impression of the trip.

What information should the tour guide provide during the journey from the airport to the hotel?

The tour guide should inform the tourists about the route they are taking, highlight significant landmarks or features of the city, discuss local safety and security, provide details about the hotel and its facilities, and answer any questions the tourists may have.