GoHighLevel A2P Registration | Everything you need to know

Summary

This tutorial covers the A2P registration process, a legal requirement for businesses to send app-to-phone messages. It outlines steps to register on the HighLevel platform, including setting up a business profile, choosing a sending option, and verifying phone numbers. The script emphasizes the importance of user consent, providing guidelines for creating a contact form and opt-in messages. The process typically takes 24-48 hours for approval, empowering businesses to effectively communicate with customers.

Takeaways

• 📝 **A2P Registration Defined**: A2P registration is a legal compliance process required for businesses to send messages from an app to customers' phones.
• 🛠️ **Benefits of A2P**: It helps reduce spam and improves message deliverability.
• 📊 **Business Profile Setup**: Begin by filling out your business information in the high level sub dashboard under settings and business profile.
• 📧 **Text Sending Options**: Choose from low volume mixed use, standard campaign, toll-free numbers, or third-party integration based on your business needs.
• 🔍 **Verification Process**: Navigate to the trust center in settings to start the A2P registration after setting up your phone numbers.
• 📉 **Volume Selection**: Select between low volume standard or high volume standard based on your daily message limit needs.
• 💰 **Fees and Pricing**: Check the high level help page for registration fees and choose the appropriate option.
• 📝 **Campaign Use Case**: Provide a use case and sample messages that align with your description.
• 🗳️ **User Consent**: Ensure you have a contact form with a checkbox for terms and conditions for user consent.
• 🔑 **Opt-in Keywords**: Use the provided opt-in keywords and messages or adjust slightly as needed.
• ⏱️ **Approval Time**: The approval process typically takes 24-48 hours, after which you can start your campaign.

Q & A

What is A2P registration?

A2P registration is the legal compliance set by lawmakers and phone carriers that businesses must go through to send messages from an app to customers' phones.

What are the benefits of A2P registration?

A2P registration offers benefits such as reduced spam and better deliverability of messages to customers.

Where can one start the A2P registration process in the Go High Level dashboard?

To start the A2P registration process, one should navigate to the 'Settings' and then 'Business Profile' in the Go High Level dashboard.

What are the four options for sending text in Go High Level?

The four options for sending text in Go High Level are Low Volume Mixed Use, Standard Campaign, Toll-Free Numbers, and Third Party Integration.

Which option is recommended for most businesses when sending text messages?

Low Volume Mixed Use campaigns are recommended for most businesses.

What is a Toll-Free Number in the context of A2P registration?

A Toll-Free Number is a number that businesses buy and must register to send a larger volume of messages.

How does one access the Trust Center for A2P registration in Go High Level?

The Trust Center can be accessed by going to the 'Phone Numbers' tab in 'Settings' and then selecting the 'Trust Center' from the top menu.

What is the daily limit for sending messages with the Low Volume Standard option?

The Low Volume Standard option allows for 6,000 segments per day.

Where can one find the registration fees for A2P registration on Go High Level?

The registration fees for A2P registration can be found on the Go High Level help page under 'Price and Fees'.

What is required for the user consent section during A2P registration?

For the user consent section, a contact form with a checkbox for terms and conditions is needed, which should be properly linked to the terms and conditions page.

How long does the A2P registration approval process typically take?

The approval process for A2P registration usually takes about 24 to 48 hours, with some exceptions.

What should one do if they encounter troubleshooting problems during A2P registration?

If troubleshooting problems occur, one can visit the help pages or speak with a Go High Level specialist for assistance with A2P registrations.

Outlines

00:00

📝 A2P Registration Overview

This paragraph introduces the A2P (Application to Person) registration process, which is a legal compliance requirement for businesses to send messages from an app to customers' phones. It outlines the benefits of A2P registration, such as reduced spam and better deliverability. The presenter guides viewers to navigate to their HighLevel sub-dashboard to start the registration by filling out business information. The paragraph also explains the four options for sending texts: low volume mixed use, standard campaign, toll-free numbers, and third-party integration, with recommendations for most businesses.

Keywords

💡A2P Registration

A2P (Application-to-Person) Registration is a legal compliance procedure mandated by lawmakers and phone carriers for businesses to legally send messages from an app to customers' phones. It is crucial for ensuring that messages are sent legally and are not classified as spam. In the script, it is described as a process that businesses must go through to ensure reduced spam and better deliverability of messages.

💡Legal Compliance

Legal compliance refers to the adherence to laws and regulations set by governing bodies. In the context of the video, it is about businesses following the rules set by lawmakers and phone carriers to send messages legally. This is important to avoid legal issues and to ensure that the communication with customers is legitimate and authorized.

💡High Level

High Level seems to refer to the platform or service being discussed in the script, which provides a dashboard for businesses to manage their A2P messaging. It is mentioned as a place where users can navigate to settings and business profiles to start the A2P registration process.

💡Business Profile

A business profile is a collection of information that identifies a business entity. In the video script, it is mentioned as a necessary step in the A2P registration process where businesses must fill out any empty fields with their business information to proceed.

💡Campaign

In the context of the video, a campaign refers to a series of messages or communications that a business sends to its customers. The script differentiates between low volume mixed use campaigns, standard campaigns, and toll-free numbers, indicating different scales and types of messaging strategies.

💡Low Volume Mixed Use

Low Volume Mixed Use is a type of campaign mentioned in the script, recommended for most businesses. It implies a smaller scale of messaging that can include a mix of different types of messages, such as reminders or updates.

💡Toll-Free Number

A toll-free number is a phone number that customers can call without incurring charges. In the script, it is mentioned as an option for businesses that need to send a larger volume of messages, requiring registration for legal compliance.

💡Third Party Integration

Third Party Integration refers to the process of incorporating another platform or service into the existing system. In the video, it is one of the options for sending text messages, suggesting that businesses can integrate platforms they already use for messaging.

💡Verification

Verification in the script is part of the A2P registration process where businesses are required to confirm their identity and details. It is mentioned as a step where users navigate to the Trust Center to start the registration.

💡User Consent

User Consent is a crucial aspect of the A2P registration process, ensuring that customers have agreed to receive messages from the business. The script explains that businesses need a contact form with a checkbox for terms and conditions, linking to a consent page on their website.

💡Opt-In Keywords

Opt-In Keywords are specific words or phrases that customers can use to indicate their consent to receive messages. In the script, it is mentioned that these keywords are provided by the High Level platform and can be adjusted slightly by the business.

Highlights

Introduction to A2P registration process

Definition of A2P registration as a legal compliance

Benefits of A2P registration: reduced spam and better deliverability

Navigation to High Level sub-dashboard for A2P registration

Filling out business information for starting A2P registration

Options for sending text in High Level

Recommendation for low volume mixed use campaigns

Explanation of standard campaigns for large companies

Details on toll-free numbers and their registration

Third party integration for existing platforms

Verification process in the Trust Center

A2P registration menu and starting the registration

Choosing between low volume standard and high volume standard

Registration fees and selecting an option

Campaign use case and sample messages

Correlation between campaign description and sample message

User consent section and contact form requirements

Opt-in keywords and message templates provided by High Level

Approval process timeline and campaign setup

Troubleshooting and specialist support for A2P registration

Completion of A2P registration and reaching the audience

Transcripts

[Music]

hey there welcome to another lesson

today we're going to dive into the a2p

registration process first things first

what the heck is a2p registration it's

the legal compliance set by lawmakers

and phone carriers that businesses have

to go through to send messages from an

app to customers phones it produces

multiple benefits such as reduced spam

and better deliverability I've prepared

a slide deck to help you navigate this

essential step in go high level head

over to your highle sub dashboard and

navigate to settings and then business

profile you will then need to fill out

any business information that is empty

in order to start the a2p registration

now onto the registration there are four

options for sending text in high level

which include low volume mixed use

campaign standard campaign toll-free

numbers and third party integration low

volume mixed use campaigns are the best

choice for most businesses standard

campaigns are for really large companies

a toll-free number is a number you buy

and you must register them to send a

larger volume of messages and lastly

third party integration is when you

integrate another platform you already

have the next step is verification head

over to the phone numbers tab in the

settings and then trust Center on the

top menu if you don't see this it is

because you do not have a lead connector

which can be changed in the phone

integration menu in agency settings now

in the trust Center you should see the

a2p registration menu and click the

start registering Now button It'll ask

you a few basic questions which you can

answer and then it'll ask if you want to

use low volume standard or high volume

standard for most you can just use the

low volume standard which gives you

6,000 segments per day and will cost you

less than the high volume option you can

see the registration fees by visiting

the highlevel help page under price and

fees for the a2p registration choose

your option and then click continue

then it'll ask you for your campaign use

case as I said earlier low volume mixed

is the recommended choice for most

businesses for the case descriptions and

Sample messages you can use the examples

go high level provides and copy and

paste them in or use your own the sample

messages should correlate with the

description so if you say you are going

to send a reminder in the description

then the sample text should have a

reminder in it also at the bottom of the

page you will see two boxes that talk

about the message including an embedded

link and phone number if you check these

the link and or phone number needs to be

put into the sample message next step is

the user consent section which is very

important for this step you will need a

contact form that has a check box for

the terms and conditions which should be

properly linked so the contact may visit

that page if you already have this on

your landing page you can copy and paste

that link into the first box that asks

how the user consents if not you will

need to create a contact form with a

consent box for your landing page that

links to the terms and conditions page

of your website now are the opt-in

keywords and opt-in message and

templates are provided from high level

you can adjust these slightly if you

want but generally speaking this is the

copy you can use the opin keywords do

not need to be changed either lastly you

can click submit and where it says brand

it should say in progress to the right

this process of approval usually takes

roughly 24 48 hours with some exceptions

the campaign can be done after the brand

is approved if you have any

troubleshooting problems you can go to

the help Pages or speak with us Kate to

talk to the specialist for a2p

registrations in go high level and just

like that you're officially registered

for a2p messaging whether you're sending

notifications updates or just spreading

digital cheer you're now equipped with

the power to reach your audience like

never before I hope this presentation

has been useful see you in the next

lesson

[Music]