10 LANGKAH EVALUASI KINERJA MANAJER ANDA- Tom MC Ifle

Summary

In this video, Tom MC, founder of Top Coach Indonesia, discusses the 10 essential steps for evaluating managers. He emphasizes the importance of assessing not just sales or profit but also execution, work quality, creativity, continuous improvement, customer feedback, revenue, responsiveness to feedback, priority management, financial trustworthiness, and the development of subordinates. Tom shares his insights on what makes a manager effective and how to identify those qualities.

Takeaways

• 🔍 Evaluate managers on multiple aspects, not just sales or profit.
• 🛠️ Assess the manager's ability to execute tasks and meet commitments.
• 📈 Check the quality of work by evaluating the need for corrections in tasks assigned.
• 💡 Look for creativity levels in managers and their ability to generate fresh ideas.
• 🔍 Consider how focused managers are on diagnosing and improving business processes.
• 📊 Prioritize continuous improvement over just creativity, as it shows tangible results.
• 🗣️ Directly gather customer feedback on managers to understand their performance from an external perspective.
• 📊 Evaluate financial performance, including revenue generation and cost savings, for managers in sales and other departments.
• 🔄 Assess how responsive managers are to feedback and their ability to handle it maturely.
• 📅 Check managers' ability to manage priorities and ensure tasks align with broader goals.
• 💼 Evaluate trustworthiness with financial matters and the ability to manage budgets.
• 🌱 Consider how supportive managers are of their subordinates' growth and development.

Q & A

What is the importance of evaluating managers according to Tom MC?

Evaluating managers is very important as it helps in understanding their performance and contribution to the business.

How many managers does Tom MC have under him currently?

Tom MC currently has around 8 to 10 managers directly under him.

What are the common aspects that people often evaluate managers on?

People often evaluate managers based on their performance in terms of sales, profit, or cost.

What is the first aspect Tom MC looks at when evaluating a manager's performance?

Tom MC first looks at a manager's ability to execute tasks and complete them as assigned.

What does Tom MC mean by the quality of work when evaluating a manager?

The quality of work refers to whether a manager can complete tasks with minimal corrections needed.

How does Tom MC assess a manager's creativity?

Tom MC assesses a manager's creativity by observing if they can come up with fresh ideas to advance the business.

What is the difference between creativity and continuous improvement according to Tom MC?

Creativity involves coming up with raw ideas, while continuous improvement means refining those ideas and seeing tangible results.

Why does Tom MC sometimes call customers directly to evaluate a manager's performance?

Tom MC calls customers directly to get feedback on how the manager handles issues and to understand their level of satisfaction.

What financial aspects does Tom MC evaluate in a manager's performance?

Tom MC evaluates a manager's performance based on their ability to generate revenue, save costs, and manage budgets effectively.

How does Tom MC determine if a manager is responsive to feedback?

Tom MC determines a manager's responsiveness to feedback by observing how they react to customer feedback and whether they take action to improve.

Why is managing priorities important when evaluating a manager's performance?

Managing priorities is important because it shows a manager's ability to focus on tasks that align with the company's goals and handle the team's workload effectively.

What does Tom MC look for in a manager's financial management skills?

Tom MC looks for a manager's ability to manage funds responsibly, stay within budget, and identify areas for cost savings or improvements.

How does Tom MC evaluate if a manager is committed to the growth of their subordinates?

Tom MC evaluates a manager's commitment to subordinate growth by observing if they encourage and support the development of leaders within their team.