How to Avoid Teamwork Disasters: Crash Course Business - Soft Skills #12
Summary
TLDRThis Crash Course Business video explores how to transform dysfunctional teams into well-oiled machines. It emphasizes setting SMART goals, creating a team charter, and conducting efficient meetings with clear agendas. The video advises against large brainstorming sessions, suggesting individual idea generation followed by structured discussions. It also tackles issues like groupthink and social loafing, advocating for diverse opinions and ethical decision-making. The key takeaway is the importance of clear communication, delegation, and the courage to challenge the status quo for effective teamwork.
Takeaways
- 😅 **Group Projects Challenges**: Group projects often face issues like uneven workload, poor brainstorming, and lack of organization.
- 🤝 **Team Dynamics**: A good team is cohesive with aligned goals and mutual accountability, while a bad team lacks coordination and equal contribution.
- 🎯 **SMART Goals**: Establishing Specific, Measurable, Ambitious, Realistic, and Timely (SMART) goals is crucial for team success.
- 📜 **Team Charter**: Creating a charter at the outset can prevent conflicts and clarify roles, similar to a roommate agreement.
- 🤔 **Meeting Efficiency**: Question the necessity of meetings and opt for remote communication when possible to avoid unproductive gatherings.
- 📊 **Meeting Composition**: Include only essential members in meetings to maintain focus and relevance.
- 💡 **Brainstorming Pitfalls**: Traditional brainstorming sessions can be less effective; structured individual research followed by discussion often yields better results.
- 🗓️ **Agendas and Time Management**: Use agendas to keep meetings on track and allocate time wisely to avoid overrunning.
- 🤝 **Team Roles in Meetings**: Assigning specific roles like task and relationship leaders can help manage the flow and dynamics of meetings.
- 🚫 **Combating Groupthink**: Be aware of groupthink and encourage diverse opinions to avoid conformity and make better decisions.
- 🗣️ **Speaking Up**: Encourage team members to voice their ideas and concerns to prevent unethical decisions and foster a healthy team culture.
Q & A
What is the reputation of group projects according to the script?
-Group projects have a bad reputation, often associated with issues such as one person doing all the work, unproductive brainstorming, or teams becoming unorganized due to a lack of initial alignment.
What does the script compare a good team to and why?
-A good team is compared to the Avengers before The Winter Soldier because they are a small group of people who motivate each other, have complementary skills, are on the same page, pull their own weight, and hold each other accountable.
How does the script describe a bad team?
-A bad team is likened to the Avengers during Civil War, characterized by a disorganized timetable, secrecy among members, personal goals that don't align with the group's, and a lack of accountability leading to unequal contributions.
What is the first step to improving a team according to the script?
-The first step to improving a team is ensuring everyone is on the same page by setting SMART goals that are Specific, Measurable, Ambitious, Realistic, and Timely.
Why is a team charter important and when should it be created?
-A team charter is important because it lists goals, responsibilities, and rules for the team, setting the tone for the project. It should be created before starting to work together to prevent problems and conflicts that can damage relationships.
What percentage of managers in a study found meetings to be unproductive and inefficient?
-In the study involving 182 managers, 71 percent (129 of them) found meetings to be unproductive and inefficient.
Why should meetings be limited to only necessary participants?
-Meetings should be limited to necessary participants to avoid unnecessary time consumption and to ensure that the meeting is productive and directly relevant to those involved in the project or affected by the decisions.
What is the 'Thought Bubble' segment in the script and what does it illustrate?
-The 'Thought Bubble' segment is a hypothetical scenario illustrating the ineffectiveness of group brainstorming compared to individual research followed by a structured discussion, using the example of planning a budget vacation.
How can an agenda help in conducting effective meetings?
-An agenda helps in conducting effective meetings by providing structure, ensuring that the meeting stays on track, and allowing participants to come prepared with relevant thoughts and information.
What is groupthink and how can it be mitigated?
-Groupthink is a phenomenon where groups make subpar decisions to maintain harmony and avoid disagreement. It can be mitigated by being aware of its existence, assigning a devil's advocate, using blind voting, and keeping group sizes small.
What is the 'pizza rule' mentioned in the script and why is it suggested?
-The 'pizza rule' suggests that if you can't feed everyone with one pizza, you should have fewer people at the meeting. It is suggested to prevent social loafing and to ensure that everyone has a clear role and contributes effectively.
Outlines
😅 Group Projects and Teamwork Challenges
This paragraph discusses the common issues that arise in group projects, such as uneven distribution of work, lack of brainstorming success, and disorganization. It introduces the concept of transforming a bad team into a good one by setting SMART goals, creating a team charter, and avoiding unproductive meetings. The analogy of the Avengers before and during the Civil War is used to illustrate the difference between a good and a bad team. The paragraph emphasizes the importance of setting clear goals and responsibilities from the outset to prevent future conflicts and ensure everyone is working towards the same objectives.
📋 Effective Meeting Strategies and Avoiding Groupthink
The second paragraph focuses on how to conduct effective meetings and the importance of not relying solely on brainstorming sessions. It suggests that meetings should be well-planned with an agenda and that only necessary participants should be included. The paragraph also touches on the idea that brainstorming in large groups can be counterproductive and instead recommends that individuals prepare and research ideas independently before discussing them in a meeting. Additionally, it highlights the role of team leaders in guiding meetings, the importance of every team member's voice, and strategies to avoid groupthink, such as assigning a devil's advocate and keeping group sizes small.
🗣️ Encouraging Open Dialogue and Ethical Decision-Making
The final paragraph emphasizes the importance of open dialogue and ethical decision-making within teams. It suggests that team members should feel empowered to speak up against groupthink and make decisions that are not only productive but also considerate of ethical implications. The paragraph also hints at the upcoming topic of difficult workplace conversations, promising to provide guidance on how to handle such situations in a respectful manner. It concludes with a call to action for viewers to join the Crash Course community on Patreon and a recommendation to watch a related Crash Course Sociology video on formal organizations.
Mindmap
Keywords
💡Group projects
💡Brainstorming
💡SMART goals
💡Agendas
💡Delegation
💡Team charter
💡Accountability
💡Groupthink
💡Social loafing
💡Conformity
💡Ethical decision-making
Highlights
Group projects often have a negative reputation due to potential issues like unequal workload distribution and lack of organization.
A good team is characterized by mutual motivation, complementary skills, shared goals, and accountability.
A bad team may suffer from misaligned personal goals, lack of transparency, and poor contribution equality.
The first step to improving a team is ensuring everyone is on the same page with SMART goals.
SMART goals are Specific, Measurable, Ambitious, Realistic, and Timely.
Creating a team charter can help set expectations and responsibilities from the outset.
Meetings should be held only when necessary and should include only essential participants.
Brainstorming in large groups can be less effective than individuals preparing and then discussing their ideas.
An agenda distributed before a meeting can improve structure and efficiency.
Assigning team roles, such as a task leader and a relationship leader, can help manage meetings.
Encouraging participation from all team members and avoiding dominance by a few is crucial for diverse ideas.
Groupthink can lead to subpar decisions; assigning a devil’s advocate can counteract this.
Blind voting can help reduce the influence of conformity on decision-making.
Smaller team sizes can prevent social loafing and encourage individual contributions.
Excluding the boss from certain meetings can sometimes encourage more open discussion and avoid groupthink.
Speaking up against unethical or offensive decisions, even if unpopular, can lead to positive change.
Public speaking can be nerve-wracking, but it's important for team members to voice their opinions.
The video concludes with advice on planning meetings, delegating, and encouraging diverse opinions to foster a healthy team dynamic.
Transcripts
Group projects have such a bad reputation that there are hundreds of memes about all
the things that can go wrong.
Maybe one person does all the work, the brainstorming falls flat, or the team becomes super unorganized
because they weren’t on the same page from the start.
We’ve all been there.
But we’re here to show you how to avoid teamwork disasters, in and out of the workplace.
You’ll be able to help a team set goals and work better together, use agendas and
delegation to avoid meetings that go on forever, and keep that workflow, well, actually flowing.
I’m Evelyn From the Internets.
And this is Crash Course Business: Soft Skills.
[Intro Music Plays]
Before we dive into any advice, we need to talk about what makes a good or bad team!
Basically, a good team is like the Avengers before The Winter Soldier.
It’s a small group of people who motivate each other and have complementary skills.
Everyone is on the same page, pulls their own weight, and has individual goals that
line up with the bigger picture.
And they hold each other accountable, so no one goes too rogue.
A bad team is like the Avengers during Civil War.
The timetable is all over the place.
People are hiding things from each other and have personal goals that don’t match the
group’s.
Everyone’s practically doing their own thing without much accountability, and they’re
not contributing equally.
Seriously, Thor.
Where were you?
The first step to turning a bad team into a good team is making sure everyone’s on
the same page.
Everyone should come together to set SMART goals.
Remember those?
A SMART goal is Specific, Measurable, Ambitious, Realistic, and Timely.
Ideally, you’d have some individual SMART goals that match up with one, big team SMART
goal.
Once you have goals, you should list them out, along with some responsibilities or even
rules for the team.
Write all those things in a charter before you start working together, to set the tone
for your project.
Generally, no one thinks to have a charter until they run into problems.
And by then, it’s sometimes too difficult to reassign tasks or solve conflict without
damaging relationships.
Think of a charter like a roommate agreement.
You want to figure out that cleaning schedule and a policy on overnight guests before you
passive-aggressively let dishes pile up.
Once you’ve set team responsibilities, it’s a safe bet that you’re going to need to
hold meetings to check in and, you know, work as a team.
In a good meeting, everyone is given a chance to speak their minds, you don’t hate the
meeting or the people in it, and there’s a goal that’s actually accomplished.
And, just to be clear, good meetings are not unicorns.
They do exist!
But we’ve all had our fair share of bad team meetings.
They’re kind of like a supervillain’s monologue -- they waste enormous amounts of
time and should be avoided.
In one study involving 182 managers with different careers, 129 of them said meetings were unproductive
and inefficient.
That’s 71 percent.
Not chump change, people.
So the first question you should always ask yourself is: “Does everyone need to
be in the same room together, and will it accomplish anything I couldn’t do remotely?”
You should hold a meeting if you need someone else’s input, or if you’re sharing something
seriously important that should be done in person.
But if you just need to give a quick update, maybe try an email or a memo instead.
If we have too many unnecessary meetings, not only do we accomplish less, but those
meetings will mean less.
It’s like the organizational equivalent of crying wolf.
So if your team is leaving for a conference, don’t put everyone in a room for an hour
to decide who’s bringing what presentation supplies.
Send out a checklist.
But if you need to figure out a complex plan to make amends and rebrand your team after
a PR nightmare, a meeting is probably the way to go.
When you schedule a meeting, only include anyone who’s absolutely necessary.
You’ll need to determine who that is, but generally, it means people who are directly
involved in your project or immediately affected by your decisions.
I’m gonna be real here.
Some people may be there because of office politics.
Like maybe they’re a senior manager who could probably just read meeting notes, but
they may feel excluded if they don’t have the chance to chime in.
But otherwise, most people will appreciate being left off the roster if they’re not
required to be there.
Plus, getting the whole team together for a brainstorming session is... pretty much
useless.
I know.
Brainstorming sounds catchy.
And there’s that whole inspirational movie bit with a team of determined young professionals
launching ideas at each other in a conference room late at night.
But in real life, it’s pretty counterproductive.
Getting people together to think spontaneously doesn’t lead to better ideas.
It just leads to more ideas to talk about in more meetings.
To see what to do instead, let’s go to the Thought Bubble.
It’s college graduation time.
You’ve worked hard for four years, saved up money from part-time jobs, and you’re
ready for one last hurrah before you join the proverbial rat race.
So you and your two best friends meet up at your favorite coffee shop and spend an hour
brainstorming the perfect vacation on a budget.
But once you get started, ideas fly, and you’re left with a jumbled mess of a Google doc!
No one can agree on anything.
You want to go hike in Hawaii, but honestly you’re not even sure if all the islands
have good trails, or how easy it is to get between them.
One of your friends wants to go a on a cross-country road trip, but can’t name any places other
than the Grand Canyon.
The other wants to backpack through Europe to “find yourselves,” but doesn’t really
have a plan besides staying in hostels, maybe.
Since brainstorming wasn’t productive, you and your friends agree to do some solid research
on your own and meet again in a week to each give a small pitch.
You each look through travel blogs and make more detailed itineraries ahead of time, texting
each other little questions like what your budgets are or whose car has better gas mileage.
So when you meet up again, you can talk about what matters, like overall cost, transportation,
and timelines.
You even put together a pros and cons list!
After talking over the options, you realize you’ll be able to save a few hundred dollars
and put that money towards a few more travel days if you drive Route 66 together, with
stops for hiking and camping.
Plus, you’ll be on the beach in Santa Monica for a perfect last day.
Thanks, Thought Bubble!
An agenda that’s distributed before a meeting helps people walk in knowing exactly what’s
going on and provides a bit of structure.
Assuming they read the agenda.
You can lead a horse to water... and all that.
It’s important to keep meetings from going overtime, and a 30 minute meeting can easily
turn into 3 hours without some guidance.
That being said, you don’t always have to follow agendas to the letter.
As long as side-conversations aren’t super off-topic, you may generate great ideas!
Really, a successful, balanced meeting structure depends a lot on the team and company culture.
But assigning team roles can also help make sure that everything stays under control.
A task leader can make sure that the agenda is actually getting accomplished and cut
off people that are going on tangents.
And a relationship leader can make sure that everyone gets a chance to speak, or mediate
conflict so everyone doesn’t end up grumpy and hating each other.
I know it’s sometimes hard to make yourself heard, but try not to get down when someone
interrupts you or dominates the conversation.
You were hired for your work ethic and your outlook -- never forget that!
And if you have a great idea or have worked on a project longer than the person sitting
next to you, it doesn’t give you have a free pass to talk forever.
It’s a meeting, not a presentation, Robert.
Don’t be that guy.
So check yourself, and try to encourage people to speak up that haven’t contributed.
Plus, teams need a variety of opinions so ideas don’t fall flat!
So take steps to avoid conformity.
Large teams, and even like-minded people, can run into groupthink.
That’s when groups make subpar decisions because people value harmony more than making
the best decision, so they avoid disagreement.
It’s kind of like peer pressure in the office.
If you want a fun read, look at the Abilene
Paradox, where four people take a miserable trip no one wanted to take, just because they
thought everyone else wanted to go.
It’s hard to completely stop groupthink, but knowing it’s there is a first step.
Assigning a devil’s advocate to poke holes in ideas during meetings can also help.
Since our brains are weird, we’re sometimes unconsciously influenced by the first opinion
that gets said.
So if you’re voting on a decision, you should vote blind on slips of paper.
If you’ve seen 12 Angry Men -- you know.
But the the best way to lower conformity is to keep your group size small, roughly between
3-6 people.
Follow the pizza rule!
Basically, if you can’t feed everyone with one pizza, you should probably have fewer
people at the meeting.
Larger meetings can lead to social loafing, which is when some people don’t contribute
because they can fly under the radar or there’s too many people with not enough to do.
And depending on the situation, if you can, it may be best to exclude the boss to avoid
groupthink.
Nobody really wants to challenge the boss.
Plus, you could feel like your boss doesn’t care or your opinion won’t change anything,
especially if your company tends to ignore recommendations.
But even if meeting situations aren’t ideal, remember that you can help stop groupthink,
and that whole movements have started because people have spoken up.
Changes for healthier company cultures are
so important.
But also without Richard Montañez, the Frito-Lay janitor, we wouldn’t have flaming hot cheetos.
The world would be a darker place.
And if you think your team may be making a bad decision that’s unethical or offensive,
the repercussions for staying silent may be greater than for speaking up.
Even if you feel outvoted.
We’ve all seen insensitive ad campaigns that should have gotten stopped in production.
...Pepsi...
And if you’re afraid of speaking up because public speaking is tough, it’s gonna be
okay.
People are self-centered, and they are probably way more concerned with themselves than
what you’re saying.
Plus, most people are more forgiving of spoken mistakes than written ones.
Nerves are real!
So cut yourself some slack, because no one is perfect.
But if we help each other learn, we’ll all get a little bit better.
So go take on the world with an awesome team, and remember:
Only plan team meetings when absolutely necessary.
Making agendas, delegating responsibilities, and managing work effectively will keep your
meeting time low.
Don’t brainstorm as a team.
It’s not necessarily productive.
Come up with ideas on your own and then get together to discuss them.
Your opinion matters, and don’t be afraid to speak up to fight groupthink.
Next week, we’ll tackle difficult workplace conversations you don’t really want to have,
in a way that’s productive and respectful.
Thanks for watching Crash Course Business.
If you want to help keep all Crash Course free for everybody, forever, you can join
our community on Patreon.
And if you want to learn more about teams in formal settings, check out this Crash Course
Sociology video on Formal Organizations.
関連動画をさらに表示
Module 6 — Effective Communication and Conduct in the Workplace
Understanding Teamwork
How to Develop Business Strategy for Your Business
Como conduzir uma reunião produtiva? - Método Efeito UAU
Leadership Skills - Importance of Using a Team Charter
Why Conflict is a Good Thing | Dale Feinauer | TEDxOshkosh
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