ROOM SERVICE // Taking Food Order and Serving Food // Food and Beverages Services

Summary

The video depicts a smooth and courteous room service interaction between a hotel guest, Cheriel Perez, and the room service attendant, Diane. Cheriel orders a breakfast meal consisting of fresh pineapple juice, pancakes, white bread with egg, and an Americano coffee. Diane offers a suggestion for an espresso drink, which Cheriel accepts. The order is confirmed, payment is arranged, and the meal is promptly delivered. Diane carefully sets up the breakfast and provides instructions on how Cheriel can request further assistance. The interaction highlights polite and efficient customer service.

Takeaways

• 😀 A customer, Cheriel Perez, calls room service to order breakfast.
• 🥞 She orders fresh pineapple juice, three pieces of pancakes with butter, two slices of white bread with egg, and a pot of coffee.
• 🍞 When asked about bread type, she chooses white bread.
• ☕ The attendant offers an American espresso, which Cheriel agrees to try instead of brewed coffee.
• 🍬 Cheriel prefers her Americano espresso with less sugar.
• 🧾 The attendant repeats the order for confirmation, which is correct.
• 💳 Cheriel chooses to pay in cash and provides 1,000 pesos for her meal.
• 🚪 The room service attendant arrives at room 304 to deliver the meal.
• 🍽️ The meal is served on a table, and Cheriel is asked if she wants the coffee poured.
• 📞 The attendant leaves after completing the delivery, reminding Cheriel to dial seven for any further assistance.

Q & A

Who is the customer in the transcript?

The customer is Cheriel Perez, staying in room 304.

What does Cheriel Perez order for breakfast?

Cheriel Perez orders fresh pineapple juice, three pieces of pancakes with butter, two slices of white bread with egg, and a pot of Americano coffee with less sugar.

What type of bread does Cheriel Perez choose?

Cheriel Perez chooses white bread.

How does Cheriel Perez prefer her Americano coffee?

Cheriel Perez prefers her Americano coffee with less sugar.

What was the suggested alternative to the brewed coffee?

The room service attendant suggested trying the Americano espresso drink, which is prepared by the best coffee artist in Southeast Asia.

How will Cheriel Perez settle her bill?

Cheriel Perez will pay in cash and provides 1,000 pesos for payment.

How long will it take for the breakfast to be delivered?

The breakfast will be delivered to room 304 in 15 minutes.

What instructions does the attendant give after delivering the meal?

The attendant informs Cheriel Perez that she can place the tray outside once she is done with her breakfast for room service to pick it up.

What options are available for Cheriel Perez to contact room service again if needed?

Cheriel Perez can dial '7' for any assistance from room service.

How does the room service attendant confirm the order before delivering it?

The room service attendant repeats the order back to Cheriel Perez to confirm it: fresh pineapple juice, three pancakes with butter, two slices of white bread with egg, and a pot of Americano espresso with less sugar.