Fred Neveu

Summary

In this engaging customer testimonial, a satisfied client shares their positive experience with Greenhound Systems, a solar panel installation company. The customer praises the installation process, noting the efficiency and politeness of the installers, and awards them an A+ rating. Despite an overcast day hindering initial power generation from the solar cells, the customer remains optimistic, eagerly anticipating the sunshine to start generating electricity. They also mention awaiting an app for their iPad to monitor the system's performance. The testimonial highlights excellent communication throughout the process and the customer's satisfaction with choosing Greenhound Systems for their solar solution.

Takeaways

• 😊 The customer has had an excellent experience with the solar panel installation process, from electrical wiring to inspection.
• 🌲 Wisconsin Public Service conducted an inspection of the wiring and plans to recheck the power from the solar cells due to an overcast day affecting initial testing.
• 🔧 The installation team was praised for their efficiency and politeness, earning an A+ rating from the customer.
• 🛠 The decision to choose Greenhound Systems was influenced by a direct email communication, which led to a smooth start of the project.
• 📧 The customer appreciates the effective communication throughout the process, emphasizing the importance of responsiveness and information exchange.
• ☀️ Awaiting sunny weather to commence electricity generation, highlighting the dependency of solar power on weather conditions.
• 📱 The customer is looking forward to receiving an app for their iPad to monitor electricity generation, indicating the value of digital tools in enhancing user experience.
• 📬 There's an anticipation for improved functionality once the monitoring app is received, showing eagerness to engage with the technology fully.
• 👏 The overall feedback from the customer is very positive, reflecting satisfaction with the services provided by the solar company.
• 💯 The thorough and polite nature of the interaction with installers and the efficient installation process were key highlights of the customer's experience.

Q & A

How would you describe your overall experience with the solar panel installation process?

The experience has been excellent. The solar panels and electrical wiring were installed several weeks ago, and the process went smoothly without any issues.

What steps were taken after the installation of the solar panels?

After the installation, Wisconsin Public Service conducted an inspection of the wiring. Additionally, they planned to check the power output from the solar cells, but due to overcast weather, this was postponed.

Can you comment on the efficiency and conduct of the installers during the installation process?

The installers were efficient and polite. If they needed anything, they asked politely, making the entire installation process go smoothly. The customer gave them an A+ rating for their service.

Why did you choose Greenhound Systems for your solar panel installation?

The decision to go with Greenhound Systems was somewhat spontaneous, starting with a reply to an email that led to further communication and the eventual start of the installation process.

How would you rate the communication with Greenhound Systems throughout the installation process?

The communication was great throughout the process. Questions were addressed promptly, ensuring a smooth experience from start to finish.

What are you currently waiting for in regards to your solar panel system?

Currently, waiting for sunny weather to start generating electricity and also awaiting the delivery of an app for the iPad to monitor the solar panel system's performance.

What was the issue with checking the power coming from the solar cells?

The check on the power output from the solar cells was hindered by overcast weather, which resulted in no power generation at the time of inspection.

How do you feel about the need for a follow-up visit from the public service?

The need for a follow-up visit is understood and accepted, given that the initial visit couldn't assess the solar cells' power output due to the lack of sunshine.

What future steps are you anticipating for your solar panel system?

Anticipating a successful check of the power output on a sunny day and receiving the monitoring app for easier tracking of the system's performance.

Would you recommend Greenhound Systems based on your experience?

Based on the smooth installation process, efficient and polite installers, and good communication, it's implied that the customer has a positive view, which suggests a likelihood of recommendation.