CBME 1 | Lesson 2 | Part 1/3

Summary

This lesson delves into the transition of quality control, emphasizing its importance in meeting customer satisfaction through product and service excellence. It introduces DFSS (Design for Six Sigma), detailing its four key phases: Concept Development, Design for Development, Design Organization, and Design Verification. The video also discusses the significance of creativity and innovation in product development, explaining how they can lead to new or improved products. Additionally, it covers QFD (Quality Function Deployment) for ensuring customer needs are met and DFMEA (Design Failure Mode and Effects Analysis) for identifying and addressing potential product failures.

Takeaways

• 🔍 Quality Control is crucial for ensuring products and services meet customer expectations and standards.
• 🛠️ Tools and techniques in quality control include activities and techniques to achieve, sustain, and improve product and service quality.
• 🎯 Design for Six Sigma (DFSS) is a set of tools and methodologies aimed at developing products and services that meet customer needs and company objectives.
• 💡 The first phase of DFSS is Concept Development, which involves planning the development process.
• 🛠️ The Design for Development phase is about executing the development process based on the plan.
• 👥 Design Organization involves considering the people in the company who will execute the design.
• 🔍 Design Verification checks if the plans and executed plans meet the company's goals and objectives.
• 💡 Creativity and innovation are key in product development, with innovation involving new concepts or additional features to existing products.
• 📱 Examples of innovation include entirely new categories of products, first of its type in a product category, significant improvements in existing technology, and modest improvements in existing products.
• 🤝 Quality Function Deployment (QFD) is a methodology that ensures customer requirements are met by improving communication and teamwork across different stages of production.
• 🔎 Design Failure Mode and Effects Analysis (DFMEA) helps identify potential failures in design, their effects on customers, likelihood of occurrence, potential causes, and corrective actions.

Q & A

What is the main focus of the lesson on 'Transition of Quality Control and its Significance'?

The lesson focuses on the importance of quality control in ensuring products and services meet customer expectations and standards. It covers tools and techniques used in quality control, including design and production processes.

What does the acronym DFSS stand for and what is its purpose?

DFSS stands for Design for Six Sigma, a set of tools and methodologies aimed at developing products and services that meet customer needs and achieve company objectives.

What are the four principal activities in the DFSS process?

The four principal activities in the DFSS process are: 1) Concept Development, 2) Design for Development, 3) Design Organization, and 4) Design Verification.

How does the concept of creativity play a role in product development?

Creativity in product development involves seeing things in a new or novel way, understanding customer needs and wants, and coming up with innovative solutions or products based on research and analysis.

What is innovation in the context of product development?

Innovation refers to the process of introducing new concepts or features to existing products, which can include entirely new categories of products, significant improvements, or modest enhancements to existing products.

What is QFD and how does it contribute to meeting customer requirements?

QFD stands for Quality Function Deployment, a methodology that ensures customer requirements are met by improving communication and teamwork across different departments involved in the production process.

What is DFMEA and why is it important in quality control?

DFMEA stands for Design Failure Mode and Effects Analysis, a process used to identify potential failures in design elements or functions. It is important for anticipating and addressing issues that could lead to customer dissatisfaction.

What are the key components assessed in a DFMEA analysis?

In a DFMEA analysis, key components assessed include failure mode, effect of failure on customers, likelihood and occurrence of failure, detection rating, potential causes of failure, and corrective actions and controls.

How does the scale used in DFMEA help in addressing product issues?

The scale in DFMEA, ranging from one to ten, helps prioritize issues based on severity. A higher score indicates a more serious problem that requires immediate attention, while lower scores still need to be addressed to prevent potential issues.

What is the significance of the design organization phase in DFSS?

The design organization phase is significant as it involves considering the people within the company who will execute the design. It ensures that employees and subordinates are aligned with the execution of the development process.

How does the concept of innovation relate to the improvement of existing products?

Innovation in product improvement can involve adding new features to existing products, creating entirely new categories of products, or making significant or modest improvements to existing technologies to enhance customer satisfaction and market competitiveness.

Outlines

00:00

🔍 Introduction to Quality Control and DFSS

This paragraph introduces the topic of quality control, emphasizing its importance in ensuring products and services meet customer expectations. It discusses the various tools and techniques involved in quality control, including the design, production, inspection, and review processes. A key concept highlighted is DFSS (Design for Six Sigma), which includes methodologies for developing products and services that meet customer needs and company objectives. The paragraph outlines the four main activities of DFSS: concept development, design for development, design organization, and design verification. It also touches on the importance of creativity and innovation in product development, explaining how these concepts can lead to new or improved products that satisfy customer needs.

05:02

📱 Innovation in Product Development

This paragraph delves deeper into the concept of innovation within product development. It categorizes innovative products into four types: entirely new categories, first of its type in a product category, significant improvements in existing technology, and modest improvements in existing products. Examples are given for each category, such as a hologram phone representing a new category and the iPhone 12 showcasing significant technological improvement with additional cameras. The paragraph also introduces QFD (Quality Function Deployment) as a methodology for ensuring customer requirements are met by improving communication and teamwork across different stages of the production process. Lastly, it discusses DFMEA (Design Failure Mode and Effects Analysis), a process for identifying potential failures in design elements and functions, assessing their effects on customers, and determining corrective actions to prevent dissatisfaction.

10:07

👋 Conclusion of Lesson Two Part One

This short paragraph serves as a conclusion to part one of lesson two, signaling the end of the current segment of the video. It does not contain substantial content but rather acts as a transition, indicating that the audience can expect a continuation in the next video. The speaker thanks the viewers for watching and is likely to resume with further details on the topics of quality control and product development in the subsequent part.

Keywords

💡Quality Control

Quality Control refers to the process of ensuring that products and services are consistently meeting the required standards. In the video, it is emphasized as a critical component for customer satisfaction and is linked to various techniques and activities aimed at improving and sustaining product quality. The script mentions that quality control involves specification, design, production, inspection, and review to meet long-term customer satisfaction.

💡Design for Six Sigma (DFSS)

Design for Six Sigma (DFSS) is a set of tools and methodologies aimed at developing products and services that meet customer needs while achieving company objectives. The video explains that DFSS ensures the product development process is aligned with customer expectations and performance goals. It is highlighted as a significant tool in quality control, particularly in the context of concept development and design organization.

💡Concept Development

Concept Development is the initial phase in the DFSS process where the development process is conceptualized and planned. The script describes it as the first principal activity of DFSS, setting the stage for the entire product development cycle. It is crucial for defining the direction and scope of the product or service before it moves into the design and execution phases.

💡Design for Development

Design for Development is the phase where the plan from concept development is translated into an executable design. As mentioned in the script, this phase involves the actual execution of the development process, which is a critical step in realizing the conceptualized ideas into tangible products or services.

💡Design Organization

Design Organization pertains to the involvement of people within the company in the execution of the design. The script underscores the importance of considering employees and subordinates in the execution process, as they are the ones who will bring the design to life. This concept is integral to ensuring that the design is not only theoretically sound but also practically implementable.

💡Design Verification

Design Verification is the process of checking whether the plans and executed plans are achieving the set goals and objectives of the company. As discussed in the video, it is the fourth principal activity of DFSS and is essential for ensuring that the product development aligns with the company's vision and satisfies customer needs.

💡Creativity

Creativity in the context of the video is about seeing things in a new or novel way and coming up with new products or services. It involves understanding the needs and wants of clients and using research to inform the development of innovative solutions. The video uses the example of a cell phone, where creativity could lead to the introduction of new models with features that were not present in previous versions.

💡Innovation

Innovation, as discussed in the video, refers to the process of improving or introducing new concepts or features to existing products. It can be a new category of product, a first of its kind in a product category, a significant improvement in existing technology, or a modest improvement. The video gives the example of a hologram phone as an innovative product that represents a new category in the market.

💡Quality Function Deployment (QFD)

Quality Function Deployment (QFD) is a methodology that ensures customer requirements are met based on their wants and needs. The video describes it as a benefit that improves communication and teamwork among different groups in the production process, such as marketing, design, manufacturing, purchasing, and suppliers. QFD helps in creating products that address market needs effectively.

💡Design Failure Mode and Effects Analysis (DFMEA)

Design Failure Mode and Effects Analysis (DFMEA) is a concept used to identify potential failures in the design of a product or process. The video explains that DFMEA involves specifying failure modes, effects on customers, likelihood and occurrence, detection rating, potential causes, and corrective actions. It is crucial for understanding where products can fail and for taking proactive measures to prevent such failures, thus maintaining quality and customer satisfaction.

Highlights

Quality control is crucial for delivering products and services correctly.

Quality control involves techniques and activities to improve products and services.

Design for Six Sigma (DFSS) is introduced as a comprehensive set of tools and methodologies.

DFSS ensures meeting customer needs and achieving company objectives.

Concept development is the first phase of DFSS, focusing on planning the development process.

Design for development is about executing the development process based on the plan.

Design organization involves considering employees in the execution of the design.

Design verification checks if the plans and executed plans meet company goals.

Innovation in quality control involves creativity and considering customer needs and wants.

Innovation can be a new product category, a first of its type, a significant improvement, or a modest improvement.

Quality Function Deployment (QFD) ensures customer requirements are met through improved communication and teamwork.

Design Failure Mode and Effects Analysis (DFMEA) identifies potential failures and their effects on customers.

DFMEA rates the likelihood and occurrence of failures on a scale from one to ten.

Corrective actions in DFMEA involve finding and executing solutions to product or service issues.

The lesson concludes with an overview of the concepts discussed in part one, with a预告 of part two.

Transcripts

[Music]

hello again class and i would like to

welcome you in our lesson two entitled

transition of quality control and its

significance tools and techniques

in this topic i would like to reiterate

quality control wherein quality control

is very important for a product and

services to be rendered in the correct

way

these are involving techniques

activities

to achieve and sustain and of course to

improve the product as well

and not only products but also including

the services that we are

rendering it also involves this

specification

the design production inspection and

review of the

products and services that we are

rendering in order for us to still meet

the customer satisfaction in the long

run

tools and techniques of quality control

and design is very important

and one of the examples of the concept

to be discussed is the dfss

or what we call the design for the six

sigma this

is actually comprises of tools and

methodologies that would develop the

product and services that we are

rendering in this it can ensure us

that we will be meeting the needs of the

customers at the same time

to achieve the performance based on the

objectives set by the

company and there are poor principal

activities of the bfss or the design for

six sigma

the very first one is called the concept

development

wherein in this part we are

conceptualizing

the development process we are on the

planning process of the development

process

and secondly we have the design for

development

and in this design for development from

the plan itself

we have to come up with a design and in

designing

it is actually now the execution of the

development process

thirdly as we have the design

organization

and and in the design of organization it

involves

the people inside the company since the

design will be executed by

the employees and the subordinates

it is very important to consider them in

the execution itself

that is why design organization is added

and the fourth one is what we call

design verification

where in we have to check if this plans

and this executed flat plans are

actually

doing the work or succeeding in terms of

what the goals and objectives are of the

company which

should be met

for the concept development and

innovation it is very important to

consider the process in applying

the scientific and engineering at the

same time business knowledge

to the procedure of the functional

design that we have to realize

the things that we have to consider here

are two the first one is what we call

creativity

when we talk of creativity this is

seeing things in a new

or novel way and coming up with new

products is a part of creativity

considering the needs and wants of the

client and based from the research has

done or service done

we can come up with conclusion that

would define what

the needs and wants of the clients are

secondly is what we call

innovation and we when we and when we

call

it as innovative it is considering the

same product but with new concept or

additional concept or additional feature

of a product to be considered as to be

an innovative

product in the innovation categories it

can be

an entirely new category of a product

that means

it is a same product but

with a new feature considering it as a

new product

secondly first of its type in a product

category

that means very original this is a

product which is one of a kind and the

third one

is a significant improvement in existing

technology

that means we consider the same product

but we

have an additional special feature of

the product that is not found in the

previous products

the fourth one is a modest improvement

in an existing product

therefore there are some additionals

that they may add

into the product an example of this is a

cell phone

for a cell phone to be considered as an

entirely new category of the product

we may consider a new model of the cell

phone this is the same cell phone

but since it is innovative we come up

with a new model

and that new model would include

different features

which is actually present still on the

previous

cell phone secondly first first of its

type

of a product category that means it is a

new phone

like for instance um considering

a hologram phone which is a very um

high-tech type of product under this new

category

the third one is a significant

improvement in the existing technology

for example

the previous phone should have a back

camera now we also have a front camera

or an additional camera into it just

like the iphone 12

and the fourth one is a modest

improvement on existing product

there are improvement but not as much

and that is not

as much as recognizable for example an

iphone

if they added a new feature it is just

the

back option of the product which is not

that significant unlike with

the previous phones

another important concept in the

quality control is what we call the qfd

or the quality

function deployment under the quality

function deployment this

is considering a methodology that

ensures that customers requirements are

met

based from what they want and what they

need it is

considered to be as a benefit wherein

there is an improved communications and

teamwork from among all the

constituencies

in the production process like for

example

the marketing and design the design and

manufacturing

and including the purchasing and the

suppliers

in this way if these three will work

together we can come up with a better

product

that would address the needs and wants

of the

customers or the market

in order for us to know where products

can fail we have to identify the design

failure mode and effects analysis in

this

dfme it is very important

to know where failures are coming from

where in this consists of specifying the

following information of each design

element or function the very first one

is what we call failure mode

failure mode is answering the question

where where where did it came from

where did this failure came from this

are

the ways in which element and function

can fail secondly is what we call the

effect of failure to customers

of course as a company we wanted 100

guest satisfaction or customer

satisfaction

since this there is an effect of the

failure to the customers they might be

considering it as a dissatisfied

customer

which is we do not want that to happen

in our company

in that case it can come up with an

injury or a

notion that this product is not good and

it can be

passed through on through word of mouth

which we do not want

okay the third one is disability the

likelihood

and occurrence and the detection rating

so in this concept it might be measured

using a scale of one to ten uh one

indicates

the minor um minor injury

and then would would consider the

highest which is the uh

endangered state of the product

it's very important to know the scale

why because

if a client graded

an item into 10 that means

the product is in a serious um

is in a serious problem we have to

address that and consider that

actually um even if it is one

it is still need to be addressed okay so

whatever scale is that

depending on the level of severity we

have to address the

problem next is the potential causes of

the failure

of course we need to know the reasons

why there is failure so

in this we are considering here

a poor design that is why there is a

failure

of the product or service that is why

again

we need to troubleshoot problems like

this

because in the long run it can affect

the market

and lastly the most important one is

corrective

actions and controls wherein we have to

find

and execute solutions to the

predicaments that we are

um facing with with regards to the

products

or services that we are encountering

that causes the dissatisfaction of the

customer so those are

the concepts under the dfmea

so that ends part one of our lesson two

see you again on the next video of part

two thank you for

tuning in

[Music]

you