SPPMA - AGRI B AUDIT HUMAN RESOURCE KLMPK 1

Summary

In this interview, Palio, a coffee shop, shares insights into their employee recruitment and management practices. The business primarily recruits students, with a flexible, part-time work schedule that accommodates their academic commitments. While the recruitment process values communication skills, attitude, and experience, challenges include high employee turnover and lack of long-term commitment. There is also an emphasis on training and performance-based incentives. Key issues include unclear workforce planning, over-reliance on students, and a lack of recruitment standards. Recommendations focus on improving recruitment quality, broadening candidate pools, and enhancing workforce planning for better retention.

Takeaways

• 😀 Employees at the coffee shop are often changed, with new staff appearing regularly.
• 😀 The recruitment process mainly relies on word-of-mouth and social media (TikTok and Instagram).
• 😀 Employees are selected based on communication skills, attitude, and experience, with an emphasis on good communication for customer-facing roles.
• 😀 The salary structure includes a basic salary (IDR 1,500), with additional bonuses based on performance and sales turnover.
• 😀 Work shifts are arranged weekly, with full-time employees working 6 days a week and part-time employees working 3 to 4 days a week.
• 😀 Training for new employees lasts between 3 days to a week, depending on their suitability for the role.
• 😀 The coffee shop follows strict SOPs, including attendance rules, dress code, and punctuality (arriving 30 minutes before the shift).
• 😀 The recruitment process does not prioritize long-term commitment, with many employees being college students working part-time.
• 😀 Performance evaluation is based on a job checklist, which employees must fill out daily to track their work performance.
• 😀 There are HR challenges, particularly with employees balancing work and study schedules, leading to potential work performance issues.

Q & A

What is the main issue regarding employee turnover at Palio?

The main issue is the frequent exchange of employees, mainly due to the fact that many of the employees are students with changing schedules and commitments.

Why does Palio mostly recruit students?

Palio primarily recruits students because they can adjust their working hours according to their academic schedules, although this leads to challenges such as lack of long-term commitment.

What are the main criteria for recruiting employees at Palio?

The main criteria for recruitment include communication skills, attitude, and experience, especially for positions like the barista and cashier roles.

How does Palio assess the suitability of a candidate during an interview?

Palio assesses candidates based on their communication skills, attitude, and experience. They emphasize communication skills as crucial, followed by attitude and skill levels.

What kind of salary structure is offered to employees at Palio?

Palio offers a basic salary, with additional bonuses and incentives. For example, the basic salary is IDR 1,500,000, and for positions like head kitchen or head bar, it’s IDR 1,800,000, with performance-based bonuses and incentives tied to sales turnover.

What are the work hours and shift arrangements at Palio?

Palio operates in three shifts: morning (11:00 AM to 00:00 PM), afternoon (2:00 PM to 11:00 PM), and night (9:00 PM to 00:00 AM). Full-time employees work six days a week, while part-time employees work up to four days a week.

How does Palio manage employee training?

Training at Palio lasts between 3 days to 1 week. The duration depends on the employee’s suitability, and the training process ensures they are prepared before starting their role.

What are the challenges faced by Palio in managing employees?

The primary challenge is adjusting work schedules to fit the academic commitments of student employees, leading to unpredictable work performance and a lack of long-term commitment.

How are employee performance and discipline monitored at Palio?

Employee performance and discipline are monitored using daily checklists. Employees are required to complete these checklists, and their performance is evaluated regularly.

What are the recommendations for improving HR processes at Palio?

The recommendations include clearer workforce planning, expanding the recruitment pool beyond students to include experienced candidates, implementing better selection criteria, and offering comprehensive training to improve employee skills.