Pembahasan Soal UKK OTKP Tahun 2024 || Melakukan Komunikasi di Tempat Kerja

Summary

This video tutorial, hosted by Ibu Deastuti, guides viewers through a competency test for office automation. The task involves making a phone call as a secretary of PT Senang Bahagia, contacting the director of PT Hanoman Jaya to reschedule a meeting. The tutorial walks through the preparation of a call, including writing a blog note with key details, such as the call recipient's name and contact information, as well as the message to be delivered. The video also demonstrates proper telephone etiquette and emphasizes clear communication in a professional setting.

Takeaways

• 😀 The video begins with a warm welcome from the presenter, Ibu Deastuti, introducing the topic of competency test practice in office automation for the 2023-2024 academic year.
• 😀 The task discussed is performing a telephone communication in the workplace, specifically calling a director to reschedule a meeting.
• 😀 The competency task is divided into two main parts: preparing for the call and making the call with appropriate etiquette.
• 😀 The first step is to prepare the necessary tools and materials for making the phone call, such as a notepad for writing down key points.
• 😀 The second step involves finding the correct phone number and contact details for the director of PT Hanoman Jaya, which may require looking up the number in the office directory.
• 😀 After gathering the contact information, the next step is to create a list of key talking points that will be addressed during the call, such as rescheduling the meeting.
• 😀 The notepad is filled with relevant details, including the date, time, recipient's phone number, and main points of the call, such as informing the director about the new meeting date.
• 😀 The presenter emphasizes the importance of using proper phone etiquette and following standard operating procedures when making the call.
• 😀 The example phone call demonstrates a polite and professional conversation, including confirming the rescheduled meeting details and offering a follow-up contact number.
• 😀 The video concludes with a reminder to practice the task and a call to action for viewers to like, share, comment, and subscribe if they found the content useful.

Q & A

What is the main task described in the script?

The main task described in the script is making a phone call to inform a director about a rescheduled meeting, as part of a competency test in an office administration course.

What materials and preparations are required before making the phone call?

Before making the phone call, the required preparations include having a blog note, the phone number of the director, the name and position of the person to be contacted, and a list of key points to discuss during the call.

What is the significance of the blog note in this task?

The blog note serves as a tool to organize the phone call details, including the date, time, recipient's contact information, and key points that need to be communicated during the call.

How should the phone number be obtained in this scenario?

If the phone number is not provided in the question, it can be retrieved from the office phone book, or in some cases, created as an assumption for the task.

What are some examples of the key points to be communicated during the call?

One key point to be communicated is the rescheduling of a meeting from February 27, 2024, to February 29, 2024, at 10:30 AM. Additional details could include the name of the manager or further instructions, depending on the situation.

What is the role of the secretary in this task?

The secretary is tasked with calling the director of PT Hanoman Jaya to inform them of the change in meeting schedule, following the office procedures and etiquette.

How should the secretary introduce themselves during the phone call?

The secretary should introduce themselves by stating their name, the company they represent, and the person they wish to speak with. For example: 'Good morning, I am Sinta, the secretary of PT Senang Bahagia. May I speak with Mr. Jaya Kusuma?'

What should be done if the person being called is unavailable?

If the person being called is unavailable, the secretary should leave a message with the receptionist or offer to leave further instructions. In this case, the secretary communicates the rescheduled meeting information and requests confirmation.

What is the purpose of the call's conclusion?

The purpose of concluding the call is to confirm the details of the message, ensure that the recipient understands the change in the meeting schedule, and provide contact information for any follow-up.

What is the appropriate way to handle the phone call in terms of etiquette?

The phone call should be conducted with professionalism, including using polite language, introducing oneself properly, listening attentively, confirming important details, and maintaining a courteous tone throughout the conversation.