EDP participa de feirão Limpa Nome da Serasa

Summary

EDP has partnered with Serasa's Limpa Nome platform, allowing both residential and business customers to renegotiate their debts more easily. Through the platform, customers can view their outstanding debts, settle them in full with potential correction exemptions, or divide the payments into up to 21 installments via credit card. Payments can also be made via PIX, ensuring faster updates of credit status. This partnership is ongoing, and customers can access it anytime via Serasa's website to negotiate and manage their debts conveniently.

Takeaways

• 💡 The inclusion of EDP in Serasa's Limpa Nome event began in September.
• 📲 Both residential and business customers can renegotiate their debts via the Serasa platform.
• 🔗 Customers can view and negotiate their debts through the Serasa app or website.
• ⚡ Negotiations include options to pay debts in full with waived fees or to split them into up to 21 installments using a credit card.
• 🏦 Immediate debt clearance and CPF status update occur when paid via Pix.
• 📅 The partnership between EDP and Serasa is continuous, with no specific deadline for negotiations.
• 💳 The 21-installment payment option on a credit card is exclusive to the Serasa platform.
• ✔️ Customers can complete their debt negotiations entirely within the Serasa platform, without redirection.
• ❓ For any doubts, customers can contact Serasa or EDP for support or clarification.
• 🌐 The Serasa Limpa Nome section allows users to manage and pay off their debts easily online.

Q & A

What is the main purpose of EDP's participation in the 'Limpa Nome' event by Serasa?

The main purpose of EDP's participation in the 'Limpa Nome' event is to provide consumers with the opportunity to renegotiate their debts with EDP, making the process easier through Serasa's platform.

Who is eligible for debt renegotiation through this initiative?

Both residential and business customers with debts owed to EDP are eligible for debt renegotiation through Serasa's platform.

What are the key features of this renegotiation process?

Customers can view their debts, negotiate through the Serasa platform, and choose to either pay off the entire debt at once with corrections waived or opt for installment payments in up to 21 months using a credit card.

What payment options are available for customers during debt settlement?

Customers can either make a one-time payment, benefiting from waived corrections, or pay in up to 21 installments using a credit card. Payments via PIX are also available for immediate debt clearance.

How does this partnership help customers with negative credit scores?

If a customer has a negative credit score with Serasa, their score will be updated immediately after settling the debt, either through full payment or installments.

Is there a time limit for participating in this renegotiation initiative?

No, there is no specific time limit for this initiative. The partnership between EDP and Serasa is continuous, allowing customers to access debt renegotiation options at any time.

How can customers access their debt information and renegotiate through Serasa?

Customers can access their debt information and renegotiate directly through the Serasa website or app, where they can view and settle their debts without needing to use another platform.

What should customers do if they have questions or need additional support during the negotiation process?

Customers can reach out to Serasa through their official communication channels for assistance, or they can contact EDP for additional clarifications or negotiations.

What benefits does the credit card installment option offer to customers?

The credit card installment option provides greater flexibility for customers who cannot pay their debt in full, allowing them to spread the payment across up to 21 installments.

What message does the spokesperson have for customers still in debt with EDP?

The spokesperson encourages customers who are still in debt to take advantage of this opportunity to renegotiate and settle their accounts, emphasizing the ease and flexibility provided through the Serasa platform.