Win EVERY Chargeback? Expert Hack Revealed
Summary
TLDRThis video script discusses a system developed by the speaker to win over 95% of chargebacks in e-commerce. The speaker shares their method for handling chargebacks, particularly for 'product not as described' disputes, emphasizing the importance of having a clear refund policy and providing evidence to credit card companies. They offer a free PDF with detailed instructions and examples on their Discord, aiming to help merchants level the playing field against increasing customer disputes. The speaker also stresses the value of good customer service and product quality to minimize chargebacks.
Takeaways
- 🔒 The speaker has developed a system to win over 95% of chargebacks, which is detailed in a free PDF available on their Discord.
- 📈 There's a noted increase in customers filing disputes with credit card companies, often due to the ease of doing so compared to dealing directly with merchants.
- 🛡 The strategy assumes the customer is lying and focuses on proving they didn't fulfill their obligations, which is key to winning disputes.
- 📖 The speaker provides a specific system for handling four common types of e-commerce disputes: fraudulent charges, product not received, product not as described, and credit not processed.
- 📸 For 'product not as described' disputes, taking a screenshot of the refund policy that requires the item's return is crucial for winning the case.
- 💡 A secret weapon is using Chat GPT to generate professional, legalistic letters that are personalized and signed, which can improve the response's credibility.
- 💼 The speaker emphasizes the importance of merchants having the tools to defend themselves against dishonest customers to maintain a fair business environment.
- 📈 The system has proven effective, with the speaker claiming not to have lost a single chargeback since implementing it, and others in the Discord community reporting similar success.
- 💬 The speaker invites viewers to join their Discord for more detailed information and to ask questions directly for further assistance.
- 🌟 The speaker concludes by encouraging viewers to subscribe and like the content if they find it valuable, highlighting the practical benefits of the shared knowledge.
Q & A
What is the speaker's claim about their chargeback system?
-The speaker claims to have developed a system that has allowed them to win over 95 percent of their chargebacks.
How can one access the speaker's chargeback system resources?
-The speaker's resources, including chat GPT prompts and a list of evidence for different types of chargebacks, are available for free in a PDF format within their Discord server.
What is the speaker's success rate with the new chargeback system?
-The speaker has not lost a single chargeback since implementing the new system, although they avoid claiming a 100 percent success rate to not sound overconfident.
Why do customers file more chargebacks despite improvements in service or product?
-Customers file more chargebacks because it is easier to call their credit card company than to deal directly with the merchant and go through the refund process.
What is the assumption behind the speaker's chargeback strategy?
-The strategy is built on the assumption that the customer is lying about the product or service received.
What are the four common types of disputes in e-commerce mentioned in the script?
-The four common types of disputes are fraudulent charges, product not received, product not as described, and credit not processed.
Why is it important to provide evidence when responding to a 'product not as described' dispute?
-Providing evidence is crucial because credit card company agents do not have access to external information, such as the merchant's refund policy, and must rely on the evidence provided to make a decision.
What does the speaker suggest as a 'secret weapon' in their chargeback response strategy?
-The speaker suggests using a specific prompt with Chat GPT to generate a professional and legalistic-sounding letter, which they believe significantly improves their success rate.
What is the speaker's advice for merchants to avoid chargebacks?
-The speaker advises merchants to provide the best possible customer experience, sell high-quality products, deliver in a timely manner, and have good customer service to minimize chargebacks.
How can viewers get more information or ask questions about the chargeback system?
-Viewers can join the speaker's Discord server to get more information, ask questions, or receive further assistance regarding the chargeback system.
Outlines
🛡️ Winning Chargebacks: A Strategic Approach
The speaker introduces a system they've developed to win over 95% of chargebacks, which is available for free on their Discord in a PDF format. They've not lost a single chargeback since implementing this system. The speaker acknowledges that customers are increasingly filing disputes with merchants, often choosing the easier path of contacting their credit card company instead of going through the merchant's refund process. The strategy is based on the assumption that the customer is lying, and it's not applicable if the merchant has failed to deliver the product or uphold their agreement. The speaker emphasizes the importance of proving that the customer has not fulfilled their obligations to win the dispute. They also mention four common types of disputes in e-commerce: fraudulent charges, product not received, product not as described, and credit not processed. The focus of the video is on the 'product not as described' dispute, which the speaker claims is the easiest to win by providing evidence such as a screenshot of the merchant's refund policy that requires the customer to return the item for a refund.
💌 Personalized Responses for Chargeback Disputes
The speaker shares a personal strategy of using a specific Chat GPT prompt to generate a professional and legalistic letter for responding to chargebacks. They include their personal name, digital signature, and contact information to add a personal touch and credibility to their responses. The speaker believes this approach has significantly contributed to their high success rate in winning disputes. They also stress the importance of providing the best customer experience to minimize chargebacks, but acknowledge that even with the best practices, disputes can still occur. The speaker encourages entrepreneurs to be prepared with the right tools to win these disputes and offers support through their Discord community. The video concludes with a call to action for viewers to subscribe and like the content if they find it valuable, highlighting the speaker's personal savings from implementing these strategies.
Mindmap
Keywords
💡Chargebacks
💡Refund Policy
💡Credit Card Company
💡Merchant
💡Fraudulent Charges
💡Product Not Received
💡Product Not as Described
💡Credit Not Processed
💡Chat GPT
💡Discord
💡Customer Service
Highlights
Developed a system to win over 95% of chargebacks.
Free resources including chat GPT prompts and evidence list available on Discord.
No chargebacks lost since implementing the new system.
Customers increasingly file disputes despite consistent or improving service.
Customers prefer contacting credit card companies over direct refunds due to convenience.
Strategy assumes customer is lying to level the playing field for merchants.
Customers have obligations they must fulfill to win disputes.
Evidence and professional presentation are key to winning chargeback disputes.
Four common e-commerce disputes: fraudulent charges, product not received, product not as described, credit not processed.
Detailed system for responding to each type of dispute available.
Product not as described disputes are the easiest to win.
Screenshot of refund policy is necessary as credit card company agents cannot access external sites.
Using chat GPT to generate professional, legalistic responses.
Including personal contact information in responses can improve success rate.
Best defense is a good offense: aim to provide excellent customer experience.
Even with excellent service, chargebacks can occur, so it's crucial to know how to win disputes.
The provided system significantly improves the success rate in chargeback disputes.
Direct engagement with the community for questions and support via Discord.
Transcripts
are you tired of losing chargebacks are
you tired of your customers just
ignoring your refund or your return
policy and calling the credit card
company to dispute the charge instead of
dealing directly with you well you're in
luck I've actually developed a system
over the last three to four months that
has allowed me to win over 95 percent of
my chargebacks and if you want my exact
chat GPT prompts and the list of
evidence that you need for credit not
processed chargebacks for fraudulent
chargebacks and for product not receive
chargebacks if you want all of that
information guys it is posted for free
inside my Discord you don't have to pay
anything I've put it all in a nice
simple PDF for you and you just follow
the instructions when you're responding
to chargebacks
in reality I actually haven't lost a
single one since I implemented this new
system but I don't want to sound too
cocky and say you can win 100 because
obviously we we all know nothing is 100
but it has dramatically improved my
success rate I'm actually still in shock
at how well this system works
[Music]
the reality is with each passing year
customers seem to be filing more and
more disputes with Merchants even though
your service or product stays the same
and honestly most of the time we're
getting better year over year but for
whatever reason customers seem to be
filing more and more chargebacks why is
that well it's extremely easy in fact
it's way easier to just call your credit
card company than it is to deal with
emergent directly and go through the
refund process so most of the time most
Merchants require you to ship a product
back to them in order to get a refund
some people don't feel like going to the
post office and so instead they just
call up Amex and they say hey I've got a
problem with this charge on my invoice
and I'd like it removed and of course
Amex happily obliges because this is
their customer so they're going to do
what is asked of them so what I'm going
to do in this video is actually level
the playing field for you and as a
disclaimer this strategy is built on the
assumption that the customer is lying if
in fact you did not deliver the item
that customer ordered or or if you
failed to uphold any part of the
agreement that you made with the
customer then this does not apply to you
but what usually happens is the customer
is either tired of waiting for their
order to arrive or or just not in the
mood to ship the item back to you and
instead they lie to the credit card
company and have them file a chargeback
what most of you don't realize is that
the customer has a certain set of
obligations and if they don't fulfill
these obligations then they're not
supposed to win these disputes so all
you have to do is prove that they didn't
fulfill their obligations and you will
win every single one of these cases so
what I'm going to do for you now is tell
you exactly what evidence you need to
find how to prepare in a professional
way and how to submit it to the
chargeback company if you don't do these
things the customer will win by default
that's how the system is set up so if
you're not defending yourself you have
no chance at winning
there are four kinds of disputes that we
commonly see in the e-commerce World
those are fraudulent charges product not
received product not as described and
credit not processed and I have a very
specific system for all four of those
what we're going to do today on this
video is break down the easiest one to
win which is product not as described
and for the rest of them there will be a
PDF that you guys can download inside my
Discord so I'm going to give you exactly
how I respond to all these chargebacks
and win them but just in this video
we're going to break down the easiest
one for the sake of keeping the video
short and to the point so like I said
the easiest one to win is product not as
described so customer files this type of
dispute when they're unhappy with the
item that they ordered which is
understandable and that's fine and if
they don't like something that we ship
them we give them 30 days to return it
simply going to the credit card company
and filing a dispute is actually making
the agreement between the customer and
the merchant the customer when they
check out on your website is agreeing to
the terms and your policies during the
checkout process so as long as your
policy says that the customer has to
return the item in order to get a refund
then this case is extremely easy to win
all you have to do is take a screenshot
of your refund policy as long as it says
that the customer has to return the item
to get a refund then you will win this
case but what most people don't realize
is that the people who work at these
credit card companies they don't have
access to the outside internet they are
on a secure server they can't go to your
site and see the refund policy for
themselves so you have to take a
screenshot of it it's recommended to
Circle or highlight the relevant
information for them so they can find it
easily and then you upload that
screenshot with your response if you
don't do this then the agent who's
handling your case will never know and
give the benefit of the doubt to the
customer they will win dispute now the
other thing that I like to do and this
is kind of my secret weapon and I don't
think that most people doing this and I
do believe that it has a huge effect on
my success rate with those cases is that
I write I have a very specific prompt
written out for chat GPT and I fill in
the relevant information the number
customer name the order amount uh the
evidence that I've found all of that
into my chat gbt prompt and chat will
spit out very professional legalistic
sounding letter that I sign I will
digitally sign it with with Adobe or
whatever and I'll put my personal name
and my cell phone number on there and
say please contact me if you have any
questions and I upload that PDF of that
letter to the credit card company with
my response the kinds of people that
work at banks are going to respect this
kind of response and they're going to
take you much more seriously this isn't
just working for me I've posted this in
from information in the yard in my
Discord a couple of weeks ago and it's
already helping so many of our clients
in now obviously the best defense is a
good offense and ultimately your goal
should be to avoid chargebacks as much
as possible you should be giving your
customers the best possible experience
that you can you should be selling them
high quality products you should be
delivering them in a timely manner and
you should have good customer service
but even when you do all of these things
you will still get chargebacks and
disputes and I think it's very important
for entrepreneurs to have the proper
tools and the Arsenal needed to win
these disputes because when the
customer's lying you should win and you
should know how to win so if you follow
the system I promise it's going to make
a significant difference in your success
rate with these disputes and if you have
any questions about the process you can
always ask me directly in the Discord
hopefully this information was extremely
valuable to you guys I know it is
honestly it saves me thousands of a year
I know it will for you too so if you
appreciated this content if you like the
stuff that I'm putting out please
subscribe to the channel and drop a like
I really appreciate that stuff it lets
me know that my content is valuable and
appreciated and I'll keep putting it out
there for you guys so I'll see you in
the next one
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