Win EVERY Chargeback? Expert Hack Revealed

Summary

This video script discusses a system developed by the speaker to win over 95% of chargebacks in e-commerce. The speaker shares their method for handling chargebacks, particularly for 'product not as described' disputes, emphasizing the importance of having a clear refund policy and providing evidence to credit card companies. They offer a free PDF with detailed instructions and examples on their Discord, aiming to help merchants level the playing field against increasing customer disputes. The speaker also stresses the value of good customer service and product quality to minimize chargebacks.

Takeaways

• 🔒 The speaker has developed a system to win over 95% of chargebacks, which is detailed in a free PDF available on their Discord.
• 📈 There's a noted increase in customers filing disputes with credit card companies, often due to the ease of doing so compared to dealing directly with merchants.
• 🛡 The strategy assumes the customer is lying and focuses on proving they didn't fulfill their obligations, which is key to winning disputes.
• 📖 The speaker provides a specific system for handling four common types of e-commerce disputes: fraudulent charges, product not received, product not as described, and credit not processed.
• 📸 For 'product not as described' disputes, taking a screenshot of the refund policy that requires the item's return is crucial for winning the case.
• 💡 A secret weapon is using Chat GPT to generate professional, legalistic letters that are personalized and signed, which can improve the response's credibility.
• 💼 The speaker emphasizes the importance of merchants having the tools to defend themselves against dishonest customers to maintain a fair business environment.
• 📈 The system has proven effective, with the speaker claiming not to have lost a single chargeback since implementing it, and others in the Discord community reporting similar success.
• 💬 The speaker invites viewers to join their Discord for more detailed information and to ask questions directly for further assistance.
• 🌟 The speaker concludes by encouraging viewers to subscribe and like the content if they find it valuable, highlighting the practical benefits of the shared knowledge.

Q & A

What is the speaker's claim about their chargeback system?

The speaker claims to have developed a system that has allowed them to win over 95 percent of their chargebacks.

How can one access the speaker's chargeback system resources?

The speaker's resources, including chat GPT prompts and a list of evidence for different types of chargebacks, are available for free in a PDF format within their Discord server.

What is the speaker's success rate with the new chargeback system?

The speaker has not lost a single chargeback since implementing the new system, although they avoid claiming a 100 percent success rate to not sound overconfident.

Why do customers file more chargebacks despite improvements in service or product?

Customers file more chargebacks because it is easier to call their credit card company than to deal directly with the merchant and go through the refund process.

What is the assumption behind the speaker's chargeback strategy?

The strategy is built on the assumption that the customer is lying about the product or service received.

What are the four common types of disputes in e-commerce mentioned in the script?

The four common types of disputes are fraudulent charges, product not received, product not as described, and credit not processed.

Why is it important to provide evidence when responding to a 'product not as described' dispute?

Providing evidence is crucial because credit card company agents do not have access to external information, such as the merchant's refund policy, and must rely on the evidence provided to make a decision.

What does the speaker suggest as a 'secret weapon' in their chargeback response strategy?

The speaker suggests using a specific prompt with Chat GPT to generate a professional and legalistic-sounding letter, which they believe significantly improves their success rate.

What is the speaker's advice for merchants to avoid chargebacks?

The speaker advises merchants to provide the best possible customer experience, sell high-quality products, deliver in a timely manner, and have good customer service to minimize chargebacks.

How can viewers get more information or ask questions about the chargeback system?

Viewers can join the speaker's Discord server to get more information, ask questions, or receive further assistance regarding the chargeback system.