Butler Service/ Valet service TESDA script and role play

Summary

This video follows the experience of a guest checking into a hotel, guided by the front desk staff. The receptionist, Michael Abravela, provides essential information about the hotel’s amenities, such as the breakfast schedule, coffee shop, swimming pool, meeting rooms, and more. The guest is then escorted to their room, where the receptionist explains the room's features, including the safety deposit box, TV channels, and bathroom setup. The guest is offered unpacking assistance, and the interaction concludes with a warm invitation to reach out for any further needs during the stay.

Takeaways

• 😀 A warm greeting is extended to the guest by the hotel staff, starting with a friendly 'Good morning'.
• 😀 The guest expresses the intent to check in, and the receptionist directs them to a service counter for further assistance.
• 😀 The receptionist offers assistance with any special requests or needs of the guest, including verifying any drinks available.
• 😀 The guest is provided with important check-in documents and is guided to sign for their room.
• 😀 Staff offer a tour of the hotel facilities, including breakfast hours (5am to 10am), a 24-hour coffee shop, meeting rooms, swimming pool, spa, and gym.
• 😀 The receptionist emphasizes the availability of reservations for hotel facilities and encourages the guest to reach out if needed.
• 😀 A brief overview of the room's amenities is given, including the safety deposit box, snacks, remote control for the television with numerous international and local channels, and a phone for contacting hotel services.
• 😀 The hotel staff provides instructions for the room's air conditioning and bathroom, highlighting the temperature controls for hot and cold water.
• 😀 A butler service is offered to unpack the guest’s clothing and organize it into the wardrobe.
• 😀 The staff confirms that the guest is satisfied and reassures them that any further assistance is available through the hotel services, including room service and housekeeping.
• 😀 The butler returns to assist with packing the guest's clothes before departure, offering another layer of service to ensure the guest’s comfort.
• 😀 The guest is thanked for staying, and the hotel staff expresses hope for their return visit in the future.

Q & A

What is the first thing the hotel staff does when the guest arrives?

The hotel staff greets the guest and asks how they can assist with checking in.

What information does the guest need to provide during check-in?

The guest is asked to provide some personal information and sign a form for check-in.

What are some of the hotel facilities mentioned during check-in?

The facilities include a breakfast restaurant, a 24-hour coffee shop, meeting rooms, a swimming pool, a spa, and a gym.

How can the guest contact hotel services during their stay?

The guest can use the telephone in the room, with specific extensions for different services: 1 for housekeeping, 2 for laundry, and 3 for room service.

What is the procedure for using the safety deposit box in the room?

The safety deposit box is located inside the wardrobe, and the guest can use it to store valuables.

What TV channels are available in the guest's room?

The room provides 24 international channels and 50 local channels.

What does the hotel staff explain about the bathroom facilities?

The staff explains how to use the water tap, with a red button for hot water and a blue button for cold water.

How does the hotel assist with the guest’s luggage?

The hotel offers a butler service to unpack the guest's clothes and place them in the wardrobe.

What should the guest do if they need assistance or have further requests?

The guest is encouraged to contact the hotel staff using the room telephone, and the staff assures that they are available for assistance at any time.

What is the guest's overall impression of the check-in experience?

The guest expresses satisfaction with the assistance provided, thanking the staff for their help and ensuring that all needs are met.