FRONT OFFICE | MELAKSANAKAN TUGAS RESEPSIONIS | SMK WIRATAMA 45.2 WONOSOBO

Summary

This video tutorial focuses on the duties of a hotel receptionist, particularly the process of checking in guests. The instructor, Pak Seto, alongside a student, Dian, demonstrates key tasks like greeting guests, checking reservations, offering room options, handling registration forms, and ensuring a smooth check-in experience. The video emphasizes the importance of professionalism, attention to detail, and following standard procedures to provide excellent service. It serves as an educational resource for hospitality students, guiding them through the practical aspects of working at a hotel front desk.

Takeaways

• 👋 The video teaches how to perform the duties of a receptionist, focusing on guest check-in procedures.
• 📝 Always start with a greeting and ask if the guest has made a reservation.
• 💡 Provide guests with a room selection, explain the room types, and inform them of the price, which includes breakfast but excludes tax and service fees.
• 🏨 A receptionist should be well-groomed and prepared with a logbook, registration forms, breakfast coupons, and stationery.
• 🔑 Key steps for check-in include: verifying room availability, requesting guest ID, and having guests complete and sign the registration form.
• 👪 Special policies apply for infants, such as using a crib if the child is under three years old.
• 📞 Obtain the guest's contact details and payment method during the check-in process.
• 🔐 Provide the guest with their room keys, breakfast coupons, and receipts after the payment process is completed.
• 🛎 Ask guests if they need help with their luggage and offer bellhop services.
• 🎓 The video ends with a review of the check-in process and encourages viewers to continue learning and practicing these skills.

Q & A

What is the main objective of the video?

The main objective of the video is to teach how to properly perform the duties of a hotel receptionist, particularly focusing on the check-in process for guests.

What is the first step a receptionist should take when a guest arrives?

The first step is to greet the guest and ask if they have a reservation.

What should the receptionist do if the guest does not have a reservation?

The receptionist should provide the guest with a list of available rooms and ask the guest to choose the room they would like.

What information is included in the room details provided to the guest?

The room details include the room type, whether breakfast is included, and the difference between the available room options, such as shower versus bathtub.

What should the receptionist do after the guest chooses a room?

The receptionist should check the availability of the room, inform the guest if it's available, and explain any alternatives if the desired room type is unavailable.

What procedure should be followed if the guest has children or a baby?

If the guest has a baby under three years old, the receptionist must inform them of the hotel's policy that requires the use of a baby cot for safety.

What forms and documents does the receptionist need to provide during check-in?

The receptionist needs to provide a registration form for the guest to fill out and sign. Additionally, breakfast coupons, tax and service information, and the room key are provided.

How does the receptionist confirm the length of stay and other booking details?

The receptionist repeats the booking details, including the room type, number of rooms, and duration of stay, to ensure everything is correct before proceeding with the check-in.

What other services does the receptionist offer after completing the check-in process?

The receptionist offers assistance with carrying luggage and provides information about hotel facilities such as breakfast timing and room service contact numbers.

What are some of the items the receptionist should prepare before the guest arrives?

The receptionist should prepare a logbook, registration forms, breakfast coupons, stationery, and other check-in documents before the guest arrives to ensure a smooth process.