Telephone Etiquette Presentation Video

Summary

The transcript depicts a series of phone calls to Hershey Medical Center. Tom DeAngelo attempts to reach Mr. Smith but is informed he's busy. He leaves a message about changing an order's delivery dates and placing a new order for the next month. The call is transferred to Mr. Jones, but there's a mix-up with a student's vlog. Another caller, John Stevens from Etrade, also seeks Mr. Smith but gets transferred to Mrs. Bennett instead. The script highlights communication challenges and humorous mishaps in a professional setting.

Takeaways

• 📞 The call is about trying to reach Mr. Smith at Hershey Medical Center.
• 🗣️ The caller is Tom DeAngelo, who is having difficulty getting through to Mr. Smith.
• 🚫 Mr. Smith is consistently busy and not available to take calls.
• 📝 Tom needs to change the dates of an order and place a new order for the next month.
• 🔄 There is an attempt to transfer Tom to Mr. Jones, who is in the same department as Mr. Smith.
• 😅 There is a humorous interruption by a student who is not involved in the business call.
• 🤔 Tom is then transferred to another person, Mrs. Bennett, as Mr. Jones is also unavailable.
• 📲 Mrs. Bennett's phone number is provided in case the call gets disconnected.
• 🔄 There is a final transfer to Finley, who finally connects with Mr. Stevens.
• 🤝 The call concludes with Mr. Stevens successfully speaking to someone at the medical center.

Q & A

Who is trying to reach Mr. Smith?

Tom DeAngelo is trying to reach Mr. Smith.

What is the reason Tom DeAngelo wants to speak with Mr. Smith?

Tom DeAngelo wants to speak with Mr. Smith to change the dates on an order he caught about earlier in the week and to place an order for next month.

Why is Mr. Smith not available to take Tom DeAngelo's call?

Mr. Smith is busy and on another call when Tom DeAngelo tries to reach him.

Who is suggested as an alternative to Mr. Smith?

Mr. Jones is suggested as an alternative to Mr. Smith.

What happens when Tom DeAngelo is transferred to Mr. Jones?

The call is mistakenly transferred to a student who is not involved in the business conversation.

What mistake does the student make during the call?

The student, thinking it's a vlog, disrupts the professional call by making irrelevant comments about being cute and not doing business anymore.

Who is the next person Tom DeAngelo speaks with after the student?

After the student, Tom DeAngelo speaks with John Stevens from Etrade.

Why does Tom DeAngelo ask to speak with Mr. Jones instead of holding for Mr. Smith?

Tom DeAngelo asks to speak with Mr. Jones because Mr. Jones is out of the office, and Mrs. Bennett might be able to help him.

What does Mrs. Bennett do for Hershey Medical Office?

Mrs. Bennett works in the same department as Mr. Smith and Mr. Jones, and she is suggested to be able to help with Tom DeAngelo's request.

What is the phone number given to Tom DeAngelo for Mrs. Bennett?

The phone number given to Tom DeAngelo for Mrs. Bennett is seven one two three three four eight five two one seven one two three three four eight five two one.

Who is the final person Tom DeAngelo speaks with?

The final person Tom DeAngelo speaks with is Finley.