At the Hotel Conversation : Hotel Reservation and Check In

Summary

In this transcript, a guest named Ben Abraham makes a reservation at the Shining Hotel in London for a weekend stay. He books a deluxe room with a balcony and a square view, which includes breakfast, a free airport shuttle, and hotel amenities like a pool and gym. Upon arrival, he checks in and receives directions to his room. The hotel staff also provides local sightseeing recommendations, including Buckingham Palace Garden and the Tower of London. The conversation is clear and customer-focused, highlighting the hotel’s services and attention to detail in ensuring a pleasant guest experience.

Takeaways

• 😀 The guest made a reservation for a deluxe room at the Shining Hotel in London for the weekend of May 13-15.
• 😀 The deluxe room with a balcony and a view of the square is priced at $550 per night, excluding VAT and service charges.
• 😀 Breakfast is included in the reservation, with a full continental buffet available every morning.
• 😀 The hotel offers a free round-trip airport shuttle service for guests, provided flight and arrival details are shared in advance.
• 😀 Check-in is available after 2 pm, with early check-in at 11 am provided for the guest without additional charges.
• 😀 Check-out time is before 12 pm on the last day of the reservation.
• 😀 The hotel has a variety of room options, including standard, deluxe, suite, and higher-end rooms such as cabanas and penthouses.
• 😀 The hotel provides additional services like a mini-bar and room service, though these are not included in the initial room price.
• 😀 Upon arrival, the guest receives their room key and is informed of how to reach their room on the fourth floor (room 413).
• 😀 The guest is recommended to visit local attractions like Buckingham Palace Garden, the Tower of London, and Sherlock Holmes' House, with a booklet provided for tourist information.

Q & A

What is the main purpose of the conversation in the transcript?

The main purpose of the conversation is for a guest, Ben Abraham, to make a reservation at the Shining Hotel in London, including discussing room options, pricing, amenities, and local attractions.

What type of room does the guest choose to book?

The guest chooses a deluxe room with a balcony and a view of the square, priced at $550 per night.

What amenities are included with the deluxe room reservation?

The deluxe room includes a full continental buffet breakfast, free airport shuttle service, and access to hotel facilities such as the pool and gym. However, minibar charges and room service are not included in the price.

What is the hotel's service charge for the room?

The hotel charges a 7% service fee, which is not included in the room price.

How does the guest provide their payment information for the reservation?

The guest provides their Visa credit card information, including the card number, name of the cardholder, and email address to complete the reservation.

What special request does the guest make regarding check-in?

The guest requests an early check-in at 10 am, and the hotel confirms that they can accommodate this request at no extra charge.

What information does the hotel require from the guest for the airport shuttle service?

The hotel requires the guest's full name, flight number, and arrival time to arrange the free airport shuttle service.

What local attractions does the hotel recommend for the guest to visit?

The hotel recommends several attractions, including Buckingham Palace Garden, the Tower of London, and Sherlock Holmes' House. A brochure with additional details is provided to the guest.

How does the guest express interest in exploring the city, and what specific place do they want to visit?

The guest expresses interest in visiting famous attractions in the city and specifically mentions wanting to visit Sherlock Holmes' House, as they are a fan of Sherlock Holmes.

What directions does the hotel staff give the guest to find their room?

The hotel staff directs the guest to take the elevator on the left to the fourth floor, turn right after exiting the elevator, and then find the room on the right-hand side.