Reservation: Modes of Reservation

Summary

This video discusses the different modes of hotel reservation, categorized into verbal and online modes. Verbal reservations can be written (letter, fax, email) or oral (phone, in-person). Walk-in reservations occur when a guest books directly at the hotel for the same day. Online reservations, popular in the digital age, are made through hotel websites, booking engines, third-party platforms, mobile apps, or even social media like Facebook and Instagram. Online bookings offer convenience, prepayment options, and reduce the chances of no-shows.

Takeaways

• 📞 Verbal reservation mode involves using words, either spoken or written, to contact the hotel.
• ✉️ Written reservation modes include letters, faxes, telex, and emails, although email is the most popular.
• 📱 Oral reservation involves spoken communication via phone, mobile, or in-person at the hotel.
• 🚶 Walk-in reservations are made directly at the hotel reception for the same day.
• 🌐 Online reservation mode has become the most popular in the internet era, allowing for prepayment and reducing the chances of no-shows.
• 🚫 'No-show' refers to when a guest has a confirmed reservation but doesn’t show up.
• 💻 Online modes include hotel websites, booking engines, third-party websites of travel agencies, and tour operators.
• 📱 Hotels and travel agencies also offer mobile apps for smartphone and tablet users to make reservations.
• 📲 Social media platforms like Facebook, Instagram, and Twitter are also used for making reservations.
• 👍 The speaker encourages viewers to like the video for motivation to create more content and engage with queries in the comments.

Q & A

What is the definition of 'Mode of Reservation'?

'Mode of Reservation' refers to the medium or channel through which a reservation request reaches the hotel. It indicates how a guest contacts the hotel, either through telephone, letter, fax, or the internet.

How are the modes of reservation categorized?

The modes of reservation are broadly categorized into two categories: Verbal mode and Online mode.

What is Verbal Mode in reservation?

Verbal mode refers to any reservation method that uses words, which can be either written (e.g., letters, faxes, emails) or oral (e.g., telephone calls or in-person reservations).

What does the Written Mode include in Verbal Mode?

The Written Mode includes letters, faxes, telexes, and emails, though emails are widely used and can also be considered part of the Online Mode.

What is Oral Mode in the context of reservations?

Oral Mode involves any spoken communication, such as making reservations over the phone, mobile, or in person at the hotel reception. Walk-in reservations, where the booking is made for the same date, are a common example.

What is the Online Mode of reservation?

Online Mode refers to using the internet for booking hotel rooms. It is the most popular mode in the internet era, allowing bookings through websites, mobile apps, and social media platforms. It also offers the option for prepayment, reducing the chances of no-shows.

What is a 'no-show' in hotel reservations?

A 'no-show' occurs when a guest has a confirmed reservation but does not arrive at the hotel on the booked date.

What platforms are included in the Online Mode of reservation?

Online Mode includes hotel websites, third-party booking engines, travel agencies' websites, tour operators, mobile apps, and social media platforms like Facebook, Instagram, and Twitter.

What is a walk-in reservation?

A walk-in reservation occurs when a guest directly approaches the hotel reception to make a booking for the same day without prior reservation.

Why is Online Mode considered more advantageous for hotels?

Online Mode is advantageous because it allows hotels to be available for bookings at all times, offers prepayment options, and reduces the risk of no-shows.