Reservation: Modes of Reservation

Hospitality Broadcast

22 May 202002:32

Summary

TLDRThis video discusses the different modes of hotel reservation, categorized into verbal and online modes. Verbal reservations can be written (letter, fax, email) or oral (phone, in-person). Walk-in reservations occur when a guest books directly at the hotel for the same day. Online reservations, popular in the digital age, are made through hotel websites, booking engines, third-party platforms, mobile apps, or even social media like Facebook and Instagram. Online bookings offer convenience, prepayment options, and reduce the chances of no-shows.

Takeaways

📞 Verbal reservation mode involves using words, either spoken or written, to contact the hotel.
✉️ Written reservation modes include letters, faxes, telex, and emails, although email is the most popular.
📱 Oral reservation involves spoken communication via phone, mobile, or in-person at the hotel.
🚶 Walk-in reservations are made directly at the hotel reception for the same day.
🌐 Online reservation mode has become the most popular in the internet era, allowing for prepayment and reducing the chances of no-shows.
🚫 'No-show' refers to when a guest has a confirmed reservation but doesn’t show up.
💻 Online modes include hotel websites, booking engines, third-party websites of travel agencies, and tour operators.
📱 Hotels and travel agencies also offer mobile apps for smartphone and tablet users to make reservations.
📲 Social media platforms like Facebook, Instagram, and Twitter are also used for making reservations.
👍 The speaker encourages viewers to like the video for motivation to create more content and engage with queries in the comments.

Q & A

What is the definition of 'Mode of Reservation'?
-'Mode of Reservation' refers to the medium or channel through which a reservation request reaches the hotel. It indicates how a guest contacts the hotel, either through telephone, letter, fax, or the internet.
How are the modes of reservation categorized?
-The modes of reservation are broadly categorized into two categories: Verbal mode and Online mode.
What is Verbal Mode in reservation?
-Verbal mode refers to any reservation method that uses words, which can be either written (e.g., letters, faxes, emails) or oral (e.g., telephone calls or in-person reservations).
What does the Written Mode include in Verbal Mode?
-The Written Mode includes letters, faxes, telexes, and emails, though emails are widely used and can also be considered part of the Online Mode.
What is Oral Mode in the context of reservations?
-Oral Mode involves any spoken communication, such as making reservations over the phone, mobile, or in person at the hotel reception. Walk-in reservations, where the booking is made for the same date, are a common example.
What is the Online Mode of reservation?
-Online Mode refers to using the internet for booking hotel rooms. It is the most popular mode in the internet era, allowing bookings through websites, mobile apps, and social media platforms. It also offers the option for prepayment, reducing the chances of no-shows.
What is a 'no-show' in hotel reservations?
-A 'no-show' occurs when a guest has a confirmed reservation but does not arrive at the hotel on the booked date.
What platforms are included in the Online Mode of reservation?
-Online Mode includes hotel websites, third-party booking engines, travel agencies' websites, tour operators, mobile apps, and social media platforms like Facebook, Instagram, and Twitter.
What is a walk-in reservation?
-A walk-in reservation occurs when a guest directly approaches the hotel reception to make a booking for the same day without prior reservation.
Why is Online Mode considered more advantageous for hotels?
-Online Mode is advantageous because it allows hotels to be available for bookings at all times, offers prepayment options, and reduces the risk of no-shows.

Outlines

00:00

📞 Modes of Reservation in the Hotel Industry

This paragraph introduces the concept of 'modes of reservation,' which refers to the various ways a guest can contact a hotel to book a reservation. It explains that reservations can be made verbally or online. Verbal modes include both written (letters, faxes, emails) and oral communication (phone calls or in-person visits). Online reservations are the most popular in the digital age and provide options such as websites, apps, and social media for booking. The paragraph also introduces the concept of 'walk-in' reservations, where guests book directly at the hotel for the same day, and touches upon 'no-shows,' which refer to guests who fail to turn up despite having a confirmed reservation.

Mindmap

Keywords

💡Reservation

Reservation refers to the process of booking a hotel room or service in advance. In the video, it’s discussed in terms of different ways guests can contact the hotel to secure a room, including both verbal and online methods. The importance of reservations is emphasized, especially in avoiding 'no-show' situations.

💡Verbal Mode

Verbal mode is a category of hotel reservations that uses spoken communication. This mode includes both written and oral methods, like sending letters, faxes, or speaking directly via telephone or in person. It relates to how customers traditionally made bookings before the rise of online platforms.

💡Oral Mode

Oral mode refers specifically to spoken methods of making a reservation. This could happen over the phone, in person at the hotel reception, or during walk-in situations. The oral mode emphasizes direct communication between the guest and the hotel staff.

💡Online Mode

Online mode is the most popular reservation method in the internet age. It includes using websites, mobile apps, and social media platforms for booking hotel rooms. Online reservations offer convenience and features like prepayment options to reduce no-shows.

💡No-show

A no-show occurs when a guest has a confirmed reservation but fails to show up at the hotel. Online reservations often aim to minimize no-shows by offering prepayment options, ensuring the hotel isn’t left with empty rooms due to last-minute cancellations.

💡Walk-in Reservation

A walk-in reservation is a type of oral mode where a guest arrives at the hotel without a prior booking and requests a room for the same day. This method contrasts with making reservations ahead of time through other modes.

💡Third-party Websites

Third-party websites refer to booking platforms that are not owned by the hotel but are used by guests to make reservations. These websites include travel agencies, review platforms, and booking engines that provide a centralized space for customers to compare and reserve rooms.

💡Mobile Apps

Mobile apps are applications designed for smartphones and tablets that allow users to book hotel rooms conveniently. Many hotels and travel agencies offer mobile apps to enhance the user experience and allow bookings on the go, complementing other online reservation methods.

💡Social Sites

Social sites like Facebook, Instagram, and Twitter are increasingly being used as platforms for hotel reservations. They allow hotels to interact directly with potential customers, answer queries, and provide booking options, further expanding the online mode of reservation.

💡Prepayment

Prepayment refers to paying for a reservation in advance, a feature often available with online reservations. This method reduces the chances of no-shows by securing the guest’s commitment and ensures the hotel receives payment even if the guest does not arrive.

Highlights

Modes of reservation are categorized into two types: Verbal mode and Online mode.

Verbal mode involves using words to communicate, which can be further divided into written and oral forms.

Written mode includes methods like letters, faxes, telex, and emails, though email can also be considered part of online mode.

Oral mode refers to spoken communication, including mobile, telephone, and in-person reservations.

In-person reservations are made directly at the hotel reception, and same-day bookings are called walk-in reservations.

Online mode is the most popular form of reservation due to the prevalence of the internet.

Hotels are available for booking 24/7 online, offering prepayment options that reduce the chances of no-shows.

No-shows refer to guests who confirm a reservation but fail to show up.

Online reservations can be made through hotel websites, booking engines, third-party travel agency websites, and tour operators.

Mobile apps for hotels, travel agencies, and tour operators are also popular for smartphone and tablet users.

Social media platforms like Facebook, Instagram, and Twitter are also used for making reservations.

Verbal and written modes are still used by businesses like travel agents, corporate offices, and government entities.

Online reservation systems make booking more efficient and accessible for both guests and businesses.

In the video, the importance of online reservation for reducing no-shows and ensuring smooth booking is emphasized.

The creator encourages viewers to like, comment, and subscribe for more hospitality-related content.