Emotional intelligence at work: Why IQ isn’t everything | Big Think

Big Think
30 Sept 201804:14

Summary

TLDRThe video script emphasizes the importance of emotional intelligence (EI) in the workplace, particularly in fields like engineering where technical skills are a given. A study revealed that EI, not IQ, is the strongest predictor of success as rated by peers. This is because while all engineers possess a high IQ, their EI varies significantly and influences their ability to manage challenges, maintain a positive outlook, and work well with others. The script suggests that EI should be a key consideration in hiring and promoting employees, as it is a learnable skill that can be developed to enhance individual and organizational success.

Takeaways

  • 📊 Emotional intelligence (EI) is a strong predictor of success in the workplace, even more so than IQ.
  • 🤖 Among engineers and software coders, EI correlates highly with success as rated by peers, while IQ has no correlation.
  • 🧠 The average IQ for engineers is around 115, indicating a high baseline intelligence, but EI varies more widely and significantly impacts success.
  • 🔄 EI encompasses self-management abilities, such as goal pursuit despite obstacles and maintaining a positive outlook.
  • 🤝 Relationship competencies are part of EI, including the ability to tune in to others and be a team player, which is crucial in collaborative work environments.
  • 👩‍💻 A real-life example illustrates that the engineer who engaged with the team was more likely to succeed compared to the one who worked in isolation.
  • 💼 Career success, especially at higher organizational levels like C-suite positions, is influenced by EI, not just technical expertise or IQ.
  • 📈 A study by an executive recruiting company found that individuals were often hired for their business acumen and IQ but fired due to a lack of EI.
  • 📚 EI is a learnable skill, and individuals can improve their EI at any stage of their life with motivation and effort.
  • 🔍 When hiring or promoting, organizations should consider EI as a key factor, and it should be integrated into HR strategies for employee development.

Q & A

  • What was the surprising finding from the study on engineers and software coders?

    -The surprising finding was that emotional intelligence, rather than IQ, was the strongest predictor of success as rated by peers.

  • How does the 360 evaluation measure emotional intelligence?

    -The 360 evaluation measures emotional intelligence by assessing all 12 key competencies that distinguish star performers from average.

  • What was the correlation between IQ and success as per the study?

    -The study found that IQ correlated zero with success as rated by peers.

  • Why is there a 'floor effect' for IQ in roles like engineering?

    -There is a 'floor effect' because all engineers already have an IQ of at least 115, which reduces the range of variance between IQ and success.

  • What is the significance of having an IQ of 115 or more in the context of engineering?

    -Having an IQ of 115 or more is significant because it is the minimum threshold for engineers, and thus, all engineers are already above average in intelligence.

  • How does emotional intelligence vary among engineers?

    -Emotional intelligence varies radically among engineers, which is why it is a better predictor of success than IQ.

  • What are some examples of emotional intelligence competencies that impact success?

    -Examples include managing oneself, working towards goals despite obstacles, maintaining a positive outlook, and being a good team member.

  • Why is it important for engineers to be team players in today's work environment?

    -It is important for engineers to be team players because work is collaborative, requiring coordination, influence, persuasion, and teamwork.

  • What was the outcome of the internal study conducted by the executive recruiting company?

    -The internal study found that individuals hired for their business expertise and IQ were often fired due to a deficiency in emotional intelligence.

  • Why is emotional intelligence considered more important than ever in hiring and promoting employees?

    -Emotional intelligence is considered more important because it is a better predictor of success in roles and can be learned and improved throughout one's life.

  • How can organizations help employees develop their emotional intelligence?

    -Organizations can help employees develop their emotional intelligence by including it in HR practices, offering training, and supporting continuous learning.

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Ähnliche Tags
Emotional IntelligenceBusiness SuccessTeam CollaborationEngineer SkillsWorkplace PerformanceHiring InsightsCareer GrowthLeadership QualitiesSelf-ManagementHR Strategies
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