Plug Celebrate’s Our 3rd Birthday

Summary

OD Altim, CEO and co-founder of Plug, explains how their company provides affordable, high-quality pre-owned devices by refurbishing technology from major carriers. Their team in St. Louis thoroughly tests and cleans each device before offering it on their platform at up to 70% off retail prices, all with a one-year warranty. Founded in 2020 with just eight employees, Plug now has nearly 60 staff members and was recently recognized by Inc. 5000. The company has saved customers millions and launched financial aid initiatives to support students in need of technology.

Takeaways

• 😀 OD Altim is the co-founder and CEO of Plug, a company focused on affordable technology.
• 🏗️ Plug operates from a warehouse where they prepare and ship out devices.
• 💸 Plug's technology is affordable because they acquire devices from major carriers and BuyBacks.
• 📱 Devices are cleaned, tested for over 90 key functions, sanitized, and come with a one-year warranty.
• 💻 Plug lists their graded, high-quality devices on their app and website, offering up to 70% off retail prices.
• 👨‍💼 The company started with 8 employees and has grown to nearly 60 in just 3 years.
• 📈 Plug began during the peak of 2020 when new electronics were hard to find, creating an opportunity for pre-owned certified electronics.
• 🎓 The company has saved customers hundreds of millions of dollars and launched financial aid programs, giving over $250,000 in additional discounts for students.
• 🏅 Plug was honored by Inc 5000 as one of America's fastest-growing companies.
• 🤝 The company's success is attributed to the dedication of their core team and their commitment to quality and customer satisfaction.

Q & A

What is Plug and what does the company do?

Plug is a company that buys pre-owned devices from major carriers, refurbishes them by cleaning, testing, and sanitizing, and sells them at discounted prices through their website and app.

How does Plug ensure the quality of the devices they sell?

Plug tests each device for over 90 key functions, thoroughly cleans and sanitizes them, and provides a one-year warranty to ensure quality and customer satisfaction.

Why is Plug's technology so affordable?

Plug’s technology is affordable because the company acquires devices through BuyBacks from major carriers, refurbishes them, and sells them at up to 70% off retail prices.

Where is Plug’s facility located?

Plug’s facility, where the devices are cleaned, tested, and refurbished, is located in St. Louis, Missouri.

How has Plug grown since its inception?

Plug started with 8 employees and has grown to nearly 60 employees. The company is also celebrating its third anniversary.

What motivated Plug’s creation during the COVID-19 pandemic?

During the pandemic in 2020, new electronics were in short supply, so Plug saw an opportunity to provide certified pre-owned devices to meet the demand from school districts, students, and remote workers.

How has Plug contributed to the community?

Plug launched a financial aid program, giving away over $250,000 in additional discounts to help thousands of students access the technology they needed for back-to-school during the pandemic.

What recognition has Plug received for its growth?

Plug was honored by the Inc. 5000 list as one of America's fastest-growing companies.

Who are the core team members at Plug?

Plug's core team consists of the original 8 employees who have now become the mid and high-level managers, helping maintain the quality and consistency of the company’s operations.

What is Plug’s approach to customer service?

Plug focuses on treating each order with care, ensuring that they deliver and excel with every order, as they believe their customers are the reason for their success.