Raising a support request
Summary
TLDRThis tutorial video guides viewers on how to raise a ticket on the Strat pilot platform. It demonstrates navigating to the 'Support Request' section, creating a ticket with a subject and description, and submitting it for internal team review. The video also shows how to view previously raised tickets, emphasizing the ease of communication for bug reports or clarifications, ensuring users can receive timely assistance.
Takeaways
- 📋 You can raise a support ticket on Strat Pilot through the resource and support section.
- 📁 The platform offers FAQ videos, releases, and support requests as part of its resources.
- 💬 To raise a ticket, you need to provide a subject and a description of your issue or request.
- 📄 Example ticket subject: 'Chat history,' with the description 'Unable to see the previous chat on the home screen.'
- 🔔 Tickets notify the internal Strat Pilot team about bugs or clarifications needed.
- 🔧 The internal team will address your issues or clarifications based on the ticket.
- ✅ Once you submit a ticket, you will be notified that it has been successfully raised.
- 🔍 You can view previously raised tickets by selecting 'view previous tickets' on the platform.
- 🕒 The time and date of each ticket are visible in the previous tickets section.
- 📊 All created tickets are stored and can be reviewed as more tickets are raised.
Q & A
What is the purpose of the video?
-The purpose of the video is to demonstrate how to raise a ticket on the Strat pilot platform.
Where is the 'Raise a Ticket' option located on the Strat pilot platform?
-The 'Raise a Ticket' option is located in the resource and support section of the platform.
What are the steps to raise a ticket as shown in the video?
-The steps include navigating to the support request button, creating a subject and description for the ticket, and submitting the ticket by clicking the submit button.
What is an example of a subject for a ticket mentioned in the video?
-An example subject for a ticket is 'Chat History'.
What kind of issues can you raise a ticket for on Strat pilot?
-You can raise a ticket for issues like bugs or for any clarification needed.
How does the internal team get notified about the raised tickets?
-The internal team gets notified about the raised tickets once they are submitted.
What happens after a ticket is successfully raised?
-After a ticket is successfully raised, the user is immediately notified, and the ticket is sent to the internal team for review.
How can users view their previously raised tickets on Strat pilot?
-Users can view their previously raised tickets by selecting the 'View Previous Tickets' option.
What information can be seen in the 'View Previous Tickets' section?
-In the 'View Previous Tickets' section, users can see all previously created tickets, including the time and date of each ticket.
Is there a limit to the number of tickets a user can raise on Strat pilot?
-There is no explicit mention of a limit, but tickets are continually added as more are raised.
What is the expected response time or action from the internal team after a ticket is raised?
-The video does not specify the expected response time, but it implies that the internal team will address the issue or provide clarification.
Outlines
🔧 Raising a Support Ticket on Strat Pilot
This paragraph demonstrates how to submit a support ticket on the Strat Pilot platform. The user navigates to the 'Resource and Support' section and selects 'Support Request' to raise a ticket. They create a subject, in this case, 'Chat History,' and provide a detailed description of the issue, which is the inability to see previous chat on the home screen. The user is then able to submit the ticket, which notifies the internal Strat Pilot team. The video also shows how to view past tickets, with each ticket displaying the date and time it was raised.
Mindmap
Keywords
💡Strat pilot
💡Resource and support section
💡Support request
💡Subject
💡Description
💡Internal team
💡Notification
💡View previous tickets
💡Date and time
💡Raising a ticket
Highlights
Introduction to raising a ticket on Strat pilot.
Accessing the resource and support section on the platform.
Navigating through FAQ videos, releases, and support request.
Clicking on the 'raise a ticket' button to initiate the process.
Creating a subject for the ticket, such as 'chat history'.
Describing the issue in detail, for example, inability to see previous chat on the home screen.
The purpose of raising a ticket is to provide information to internal Strat pilot members.
Internal team notification upon ticket submission.
The internal team addresses issues or provides clarifications as needed.
Submitting the ticket by clicking the 'submit' button.
Immediate notification of successful ticket submission.
Viewing previous tickets by selecting 'view previous tickets'.
Seeing all additional tickets created over time.
Observing the time and date of each ticket for reference.
The process of raising a ticket on Strat pilot is concluded.
Transcripts
you may be wondering how to raise a
ticket on Strat pilot this video will
show you just that as you can see here I
am on the resource and support section
of the
platform we have gone through FAQ videos
releases and now on the button support
request as you can see here raise a
ticket we then able to create the
subject and as well as a description for
this example I'll be having the subject
chat history as my subject and the
description I'm able unable to see the
previous chat on the home screen please
assist so this raising a ticket will
allow you the space to create any
information that you want the internal
St pilot members to know if whether is a
buag or any clarification needed the
internal team will then be able to be
notified of that ticket and then get
back to you with that clarification or
address the any issues that you may have
now that I have raised the ticket I'm
able to clear it or submit it once I sub
click the submit button that message
will then go to the internal team I will
sub submit submit the
ticket and you'll immediately be
notified that that was successfully
raised if I want to go view the previous
tickets that I've created I will simply
select view previous tickets and then
see all addition all previous tickets
created as you can see here I have
previously created one other ticket and
this will continually be added once I
raise more and more tickets I can see
the time and the date of each ticket as
well and this is the raising a ticket on
strap parted video
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