What is Total Quality management (TQM)? | 7 Principles of Total Quality Management
Summary
TLDRThis video delves into Total Quality Management (TQM), a structured approach to enhance organizational outputs through continuous improvement. Originated in the 1950s by William Deming, TQM emphasizes seven core principles, including customer focus, employee involvement, and process-centered thinking. It advocates for an integrated system, fact-based decision-making, and strategic planning, fostering a culture of communication and quality. The video outlines TQM's benefits, such as defect reduction, increased productivity, cost savings, and heightened customer satisfaction, while also acknowledging potential challenges like the initial training period and resistance to change.
Takeaways
- 📚 Total Quality Management (TQM) is a structured approach for overall organizational management focused on improving the quality of outputs, including goods and services.
- 🌟 TQM originated in the 1950s and was developed by William Deming, a management consultant whose work significantly influenced Japanese manufacturing.
- 🔍 The term 'total' in TQM signifies the involvement of the entire organization, including all departments and functions in quality management.
- 🔑 TQM involves a continuous process of detecting and reducing errors, streamlining supply chain management, improving customer experience, and ensuring employee training.
- 👥 Principle 1: Customer Focus - Customer feedback is crucial in determining the level of quality and driving quality improvement efforts.
- 🤝 Principle 2: Total Employee Involvement - All employees must be engaged in working towards common goals, with an environment that fosters empowerment and continuous improvement.
- 🔄 Principle 3: Process Centered - TQM emphasizes process thinking, defining steps to transform inputs into outputs and monitoring performance to detect variations.
- 🛠️ Principle 4: Integrated System - An organization should have a system that provides effective TQM, possibly based on a quality standard like ISO 9001.
- 📊 Principle 5: Decision Making Based on Facts - TQM requires the collection and analysis of performance data to improve decision-making accuracy.
- 🎯 Principle 6: Strategic and Systematic Approach - TQM includes strategic planning that integrates quality as a core component to achieve organizational goals.
- 🗣️ Principle 7: Communication - Effective communication is vital during operations and organizational change to maintain morale and motivate employees.
- 💡 Advantage: Defect Reduction - TQM improves quality within processes, reducing the need for quality assurance personnel and time spent fixing errors.
- 📈 Advantage: Productivity Improvement - With fewer errors, employees spend less time correcting them, leading to increased output and often profits.
- 💰 Advantage: Cost Reduction - Consistent implementation of TQM can reduce costs due to fewer product defects, saving on customer support and product fixes.
- 👍 Advantage: Customer Satisfaction - Improved products and services with error-free interactions lead to higher customer satisfaction and potentially increased market share.
- 😊 Advantage: Improve Employee Morale - The success of TQM can enhance employee morale, reducing turnover and associated hiring and training costs.
- ⏳ Disadvantage: Training Period - TQM requires extensive training, which can temporarily affect costs as employees are taken away from their usual work.
- 😓 Disadvantage: Resistance to Change - TQM's incremental changes may face resistance from employees who prefer the current system or fear job loss.
Q & A
What is Total Quality Management (TQM)?
-Total Quality Management (TQM) is a structured approach to overall organizational management aimed at improving the quality of an organization's outputs, including goods and services, through the continual improvement of internal practices.
Who developed the concept of TQM?
-The concept of TQM was developed by William Deming, a management consultant whose work had a significant impact on Japanese manufacturing in the 1950s.
What does the term 'total' in TQM signify?
-The term 'total' in TQM signifies that all parties, departments, and functions within an organization are involved in quality management.
What are the seven principles of TQM?
-The seven principles of TQM are: 1) Customer-focused, 2) Total employee involvement, 3) Process-centered, 4) Integrated system, 5) Decision making based on facts, 6) Strategic and systematic approach, and 7) Communication.
How does TQM focus on the customer?
-TQM focuses on the customer by using their feedback to determine the level of quality and ensuring that customer satisfaction is at the forefront of all quality improvement efforts.
What is the role of employees in TQM?
-In TQM, all employees are involved in working towards common goals, and total employee engagement is achieved when they are empowered and when management creates a conducive environment for continuous improvement.
Why is process thinking important in TQM?
-Process thinking is important in TQM because it involves a series of steps that transform inputs from suppliers into outputs for customers. Continuously monitoring performance measures helps detect unexpected variation and improve the process.
What is an integrated system in the context of TQM?
-An integrated system in TQM is a cohesive framework that provides effective total quality management across all functions and divisions of an organization, which may be based on a quality standard such as ISO 9001.
How does TQM approach decision making?
-TQM approaches decision making by requiring organizations to frequently collect and analyze data on performance measures to improve the accuracy and effectiveness of decision-making.
What are some advantages of implementing TQM?
-Advantages of TQM include defect reduction, productivity improvement, cost reduction, increased customer satisfaction, and improved employee morale.
What challenges might organizations face when implementing TQM?
-Challenges in implementing TQM include the need for considerable employee training, potential negative reactions from employees who prefer the current system or fear job loss due to incremental changes.
How does TQM contribute to employee morale and turnover?
-TQM contributes to improved employee morale through ongoing success and involvement in quality improvement, which in turn can reduce employee turnover and associated hiring and training costs.
What is the significance of communication in TQM?
-Communication is significant in TQM as it plays a crucial role in maintaining morale and motivating employees during day-to-day operations and times of organizational change, involving strategies, practice, and timeliness.
Outlines
📚 Introduction to Total Quality Management (TQM)
This paragraph introduces the concept of Total Quality Management (TQM) as a structured approach to enhance an organization's outputs, including goods and services, by focusing on continual improvement of internal practices. TQM was developed in the 1950s by William Deming, a management consultant who significantly influenced Japanese manufacturing. The paragraph outlines the definition of TQM, its origin, and its role in engaging all parts of an organization in quality management. It also sets the stage for discussing the seven principles of TQM, starting with customer focus and moving towards a strategic and systematic approach, with an emphasis on effective communication.
🚀 The Seven Principles and Benefits of TQM
This paragraph delves into the seven core principles of TQM, which include customer focus, total employee involvement, process-centered thinking, an integrated system, decision-making based on facts, a strategic and systematic approach, and effective communication. It highlights how these principles contribute to the overall success of TQM initiatives. The paragraph also lists the advantages of TQM, such as defect reduction, productivity improvement, cost reduction, increased customer satisfaction, and improved employee morale. Additionally, it acknowledges the potential disadvantages, such as the need for extensive training and possible resistance from employees who may feel threatened by changes in the system.
Mindmap
Keywords
💡Total Quality Management (TQM)
💡Continual Improvement
💡William Deming
💡Customer Focused
💡Total Employee Involvement
💡Process Centered
💡Integrated System
💡Decision Making Based on Facts
💡Strategic and Systematic Approach
💡Communication
💡Quality Practices
Highlights
Total Quality Management (TQM) is a structured approach to overall organizational management focused on improving the quality of an organization's outputs.
TQM was developed in the 1950s by William Deming, a management consultant whose work greatly impacted Japanese manufacturing.
The term 'total' in TQM signifies the involvement of the entire organization, including all departments and functions in quality management.
TQM involves continuous detection and reduction or elimination of errors in manufacturing and supply chain management, as well as improving customer experience and employee training.
The first principle of TQM is customer focus, where customer feedback determines the level of quality.
Total employee involvement is key, where all employees work towards common goals and are empowered to contribute to quality improvement.
TQM emphasizes process-centered thinking, where processes are defined and continuously monitored for performance measures.
An integrated system is necessary for effective TQM, which may be based on quality standards like ISO 9001.
Factual decision making is crucial in TQM, requiring frequent data collection and analysis to improve decision accuracy.
A strategic and systematic approach is part of TQM for achieving organizational goals, including the formation of a strategic plan with quality as a core component.
Effective communication is vital during day-to-day operations and organizational change for maintaining morale and motivating employees.
TQM can lead to defect reduction, improving quality within processes and reducing the need for quality assurance personnel.
Productivity improvement is an advantage of TQM, as employees spend less time correcting errors, leading to increased output and profits.
Cost reduction can be achieved through TQM due to fewer product defects, saving on customer support, replacements, and fixes.
Higher customer satisfaction is expected with TQM, as better products and services lead to fewer customer objections and potential market share growth.
TQM can improve employee morale, reducing turnover and associated hiring and training costs.
TQM requires considerable training for employees, which can have a short-term negative effect on costs due to time away from usual work.
TQM may face resistance from employees who prefer the current system or fear job loss due to incremental changes.
Transcripts
in this video you are going to learn
total quality management topics i have
discussed in this video are what is
total quality management 7 principles of
total quality management advantages of
total quality management and
disadvantages of total quality
management
let's start the video
total quality management or tqm is a
structured approach to overall
organizational management
the focus of the process is to improve
the quality of an organization's outputs
including goods and services through the
continual improvement of internal
practices
total quality management is a term that
was found in the 1950s
it was developed by william deming a
management consultant whose work had a
great impact on japanese manufacturing
the term total defines the entire
organization all parties departments and
functions are involved in quality
management
tqm is the continuous process of
detecting and reducing or eliminating
errors in manufacturing streamlining
supply chain management improving the
customer experience and ensuring that
employees are up to speed with training
let's discuss seven principles of total
quality management
number one customer focused
finally the customer's feedback
determines the level of quality
no matter what a system works to bring
up quality improvement training
employees unifying quality into the
design process or upgrading software the
customer controls whether the efforts
were important
2. total employee involvement
all employees take part in working
toward common goals
total employee engagement can only be
obtained after they have moved fear from
the organization when employee
empowerment has occurred and when
management has created the proper
environment
high performance work systems involve
continuous improvement efforts with
normal business activities
3. process centered
a fundamental part of tqm is its focus
on process thinking
a process is a series of steps that take
inputs from suppliers and transform them
into outputs that are delivered to
customers
the steps required to carry out the
process are defined and we should
continuously monitor performance
measures in order to detect unexpected
variation
4. integrated system
an organization should have an
integrated system that provides
effective total quality management
this may be an implied system or one
based on a quality standard such as iso
9001 but it should be understood and
applied across all functions and
divisions of the organization
5. decision making based on facts
in order to know how well an
organization is operating data on
performance measures is mandatory
total quality management requires that
an organization frequently collect and
analyze data in order to improve
decision-making accuracy
6. strategic and systematic approach
a significant part of the management of
quality is the strategic or systematic
approach to achieving an organizational
goal
this process is called strategic
planning or strategic management and
this includes the formation of a
strategic plan that combines quality as
a core component
number seven communication
[Music]
during day-to-day operation and times of
organizational change effective
communication plays a significant part
in maintaining morale and motivating
employees at all levels
communication involves strategies
practice and timeliness
here is a question for you
quality practices must be carried out
your options are
at the start of the project
throughout the life of the project
at the end of the project
no need to carry out quality practices
give the answer in the comment section
now move on to advantages of total
quality management
the advantages of tqm include
defect reduction
total quality management has a strong
influence in improving quality within a
process rather than checking out quality
into a process
this not only reduces the time required
to fix errors but makes it less
significant to employ a team of quality
assurance personnel
productivity improvement
productivity rises significantly since
employees are giving much less of their
time chasing down and correcting errors
increased productivity produces more
output per employee which often results
in increased profits
cost reduction
total quality management can reduce
costs throughout an organization when
implemented consistently over time
as a result of fewer product defects
companies save costs of customer support
product replacements field service and
the creation of product fixes
customer satisfaction
since the company has better product and
services and its interactions with
customers are nearly error-free there
should be fewer customer objections
a higher level of customer satisfaction
may also lead to raised market share as
existing customers act on the company's
side to bring in more customers
improve employee morale
the ongoing and proven success of total
quality management can lead to a
noticeable improvement in employee
morale which reduces employee turnover
and accordingly reduces the cost of
hiring and training new employees
disadvantages of total quality
management
tqm also requires a considerable
training period for those employees
involved in it
since the training can take people away
from their usual work this can actually
have a negative effect on costs which is
a short-term effect
since total quality management results
in a continuing series of incremental
changes it can develop a negative
reaction from those employees who choose
the current system or who feel that they
may lose their jobs because of it
if you want to read in details or
download the pdf go through the link in
the description
if you find the video helpful and
informative give us a like share the
video and don't forget to subscribe to
education leads channel
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