Apply for FREE WhatsApp Business API with Meta Business Partner| AiSensy

Summary

Kamlakshi, a product consultant at Aicency, introduces the smart WhatsApp engagement platform powered by AI. The platform allows for unlimited broadcast messages, CRM integration for automated notifications, and multi-agent live chat support with chatbots. The video guides users through the process of applying for the WhatsApp Business API on Aicency, including signing up, verifying business details, and setting up the API for customer engagement.

Takeaways

• 😀 Kamlakshi is a product consultant at AI Sensi, a smart WhatsApp engagement platform.
• 📱 AI Sensi is built on official WhatsApp Business APIs and offers AI features for messaging.
• 🚀 Users can send broadcast messages to unlimited opt-in users through AI Sensi.
• 🤖 The platform allows for automation of notifications by integrating with CRM platforms.
• 💬 AI Sensi supports both human agent live chat and chatbots for customer queries.
• 📝 The video provides a guide on applying for the WhatsApp Business API on AI Sensi.
• 🔑 To start, users need to sign up or log in to AI Sensi using the provided link.
• 📊 Users must fill in basic company details and select preferences during the sign-up process.
• 🔄 The WhatsApp Business API application process involves linking with a Facebook account.
• 🌐 Users need to select a Meta business account and provide additional business information.
• 📞 A mobile number is required for verification, which should not be linked to an existing WhatsApp account.
• 📈 The video mentions that businesses can increase their conversation limit by verifying their Facebook Business Manager account.
• 📢 Once the WhatsApp Business API is live, users can start broadcasting messages and using live chat support.

Q & A

What is Aicency, and what does it offer?

Aicency is a smart WhatsApp engagement platform built on official WhatsApp Business APIs. It allows users to send broadcast messages to unlimited opt-in users, automate notifications by integrating with CRM platforms, and offers both human agent live chat support and chatbots for quick customer query resolution.

How can a user start using Aicency?

To start using Aicency, a user must first sign up on the platform by visiting app.aicnc.com. They can sign up using their Google account and provide basic details such as their name, company name, company size, industry, personal phone number, billing currency, and time zone.

What is the first step after logging into Aicency?

After logging into Aicency, the first step is to apply for a free WhatsApp Business API account by navigating to the dashboard and clicking on the 'Set Free WhatsApp Business Account' box.

What is required to continue with the WhatsApp Business API procurement process?

To continue with the WhatsApp Business API procurement, users must log in with their Facebook account, select or create a Meta Business account, and provide basic business information such as legal business name, phone number, website URL, and business email address.

What happens after entering the business information for WhatsApp Business API?

After entering the business information, Meta will verify the details, and users will then need to create their WhatsApp Business account by providing a display name and selecting the business category.

How can a user verify their WhatsApp Business API phone number?

To verify their phone number, users can either select a suggested number or register a new one. They must then choose a verification method (text message or voice call), receive a six-digit code, and enter it to complete the verification process.

What should a user do if their WhatsApp Business API status is still pending?

If the WhatsApp Business API status is still pending, users should check if the phone and display name verification is pending or if the Facebook Business Manager account verification is incomplete. They may need to verify these details to proceed.

How can a user increase the daily conversation limit on WhatsApp?

A user can increase the daily conversation limit by getting their Facebook Business Manager account verified, which allows them to initiate more conversations with opted-in users per day.

What should be considered when choosing a display name for WhatsApp Business API?

The display name should match the name on the user's website to avoid rejection. It is recommended to mention the display name on the website's header to ensure approval.

What actions can users take once their WhatsApp Business API status is live?

Once the WhatsApp Business API status is live, users can start customer support via live chat, submit template messages for approval, and begin sending broadcast messages to engage with customers on WhatsApp.

Outlines

00:00

📚 Introduction to AI Sensi and WhatsApp Business API Setup

The script introduces Kamlakshi, a product consultant at AI Sensi, a smart WhatsApp engagement platform using official WhatsApp Business APIs. It outlines the features of AI Sensi, such as unlimited broadcast messages, CRM integration, live chat support, and chatbots. The main focus is on guiding users through the process of applying for the WhatsApp Business API on AI Sensi. The process begins with signing up or logging into AI Sensi, followed by a step-by-step guide on procuring the WhatsApp Business API, including linking with a Facebook account, providing business details, and selecting a Meta business account for API access.

05:02

🔑 WhatsApp Business API Verification and Activation

This paragraph details the verification and activation process of the WhatsApp Business API. It emphasizes the importance of using a unique mobile number not associated with any existing WhatsApp account. The script instructs users to choose a verification method, receive a code, and verify it to proceed. It also touches on the limitations of initiating conversations with opt-in users and how to increase these limits by verifying the Facebook Business Manager account. The final steps include checking the API status on the AI Sensi dashboard, starting customer support via live chat, and submitting template messages for broadcast approval once the API is live.

Keywords

💡WhatsApp Business API

The WhatsApp Business API is a tool that allows businesses to connect with customers through the WhatsApp platform. In the video, it's presented as the main service offered by Aicency, enabling businesses to send broadcast messages, automate notifications, and provide live chat support. This API is essential for companies looking to engage customers directly through WhatsApp.

💡Aicency

Aicency is the product discussed in the video, described as a smart WhatsApp engagement platform built on top of official WhatsApp Business APIs. It offers various features such as sending broadcast messages to unlimited opt-in users, automating notifications, and supporting live chat and chatbots. Aicency is central to the video's message, providing a comprehensive solution for businesses using WhatsApp for customer engagement.

💡Broadcast Messages

Broadcast messages are a feature of the WhatsApp Business API that allows businesses to send a single message to multiple users simultaneously. In the video, Aicency offers the capability to send broadcast messages to an unlimited number of opt-in users, making it a powerful tool for marketing and customer communication.

💡CRM Integration

CRM (Customer Relationship Management) integration refers to the process of connecting Aicency with a company's CRM platform. This allows businesses to automate notifications and manage customer interactions more effectively through WhatsApp. The video emphasizes this feature as a way to streamline customer communication and enhance the overall engagement process.

💡Meta Business Account

A Meta Business Account is an account that businesses use to manage their presence on Meta platforms, including Facebook and WhatsApp. The video explains that to apply for a WhatsApp Business API, users need to have a Meta Business Account, which must be verified. This account is crucial for businesses to access and manage their WhatsApp Business API.

💡Display Name

The display name is the name shown to users when they interact with a business on WhatsApp. The video details the importance of ensuring that the display name matches the business name and is visible on the company's website to avoid rejection. This is a critical step in setting up the WhatsApp Business API, as it impacts the brand's visibility and recognition.

💡Verification Code

A verification code is a six-digit code sent by Facebook to verify the phone number associated with the WhatsApp Business API. In the video, this code is part of the process to ensure that the phone number is not linked to any existing WhatsApp account. Entering this code correctly is essential to complete the API setup and begin using WhatsApp for customer interactions.

💡Opt-in Users

Opt-in users are customers who have given their consent to receive messages from a business via WhatsApp. The video highlights that Aicency allows businesses to send broadcast messages to unlimited opt-in users, making it important to understand the concept of opt-in as it relates to user consent and compliance with communication regulations.

💡Facebook Business Manager

Facebook Business Manager is a tool that businesses use to manage their Facebook pages, ad accounts, and now, WhatsApp Business API. The video explains that if a business's Facebook Business Manager account is unverified, it could delay the activation of the WhatsApp Business API. This tool is integral to the setup and management of a business's WhatsApp presence.

💡Live Chat Support

Live chat support refers to the ability to interact with customers in real-time via chat. Aicency offers this feature as part of its WhatsApp engagement platform, allowing businesses to provide immediate assistance to customers. The video underscores the importance of live chat in enhancing customer satisfaction and resolving queries quickly.

Highlights

Introduction to Aicency as the smartest WhatsApp engagement platform built on official WhatsApp Business APIs.

Aicency allows sending broadcast messages to unlimited opt-in users and automating notifications through CRM integration.

Multiple human agent live chat support and chatbots are available for quick customer query resolution.

Step-by-step guide on how to apply for WhatsApp Business API on Aicency.

Instructions on signing up for Aicency using a Google account.

Details required for sign-up: full name, company name, company size, industry, personal phone number, billing currency, and time zone.

Guidance on applying for WhatsApp Business API through the Aicency dashboard.

Process for continuing with Facebook to set up WhatsApp Business API, including steps to select or create a Meta business account.

Verification steps required by Meta, including business name, phone number, website URL, and business email address.

Importance of ensuring the display name matches the business name on the website to avoid rejection.

Instructions on verifying the mobile number for WhatsApp Business API and selecting a verification method.

Meta's limitations on the number of opt-in users a business can initiate conversations with per day, with options to increase the limit.

Checking the WhatsApp Business API status on the Aicency dashboard and understanding potential reasons for a pending status.

Steps to verify the Facebook Business Manager account if required for increasing conversation limits.

Final steps to start customer support via live chat and submit template messages for approval to send broadcast messages.

Transcripts

hey everyone this is kamlakshi I'm the

product consultant at aicency

we are the smartest WhatsApp engagement

platform built on top of official

WhatsApp business apis with AI Sensi you

can send broadcast messages to unlimited

opt-in users you can even automate

notifications by integrating your CRM

platform with aicency and you can have

multiple human agent live chat support

and the chatbot for solving customer

queries quickly in today's video we will

guide you on how to apply for WhatsApp

business API on aicency so let's start

with WhatsApp business API procurement

if you have already signed up on asnc

then login to aicency using the given

link that is

app.aicnc.com login but if you haven't

signed up on aicnc yet then the first

step is to sign up on AI Sensi using the

given link that is

app.aicansi.com sign up by opening this

link the page will open and in that page

click on sign up with Google after

continuing with Google fill in some

basic details about you and your company

mention your name in the full name box

then mention your company's name in the

company name box select the company size

from the drop down list select the

industry from drop down list enter your

personal phone number choose your

preferred billing currency INR or USD

and select your time zone after filling

in all the details click on complete

sign up after clicking on complete sign

up you will be logged in to aicency

great you are logged into aicency and

now we can start with WhatsApp business

API procurement now you have entered the

AI Sensi dashboard here you can apply

for WhatsApp business API for free in

the dashboard you can see one box which

states set free WhatsApp business

account scroll down a little and click

on continue with Facebook after clicking

on continue with Facebook new dialog box

will appear here Facebook will ask to

continue with your logged in Facebook

account if your Facebook business

manager account is created on the same

Facebook account then click on continue

otherwise login to another account after

clicking on continue in the next page

click on get started after clicking on

get started a new page will appear and

here click on continue now you have to

select the meta business account select

the meta account on which you want to

get WhatsApp business API account

after selecting The Meta account click

on continue now if your meta account is

not created then Facebook will ask for

some basic details of your business

enter your business name in the legal

business name box enter the mobile

number by selecting the country code and

this could be any working phone number

then copy and paste your website's URL

and business email address if not

mentioned after entering all the details

click on continue in the next page

select your country and time zone other

details are optional so we can skip that

or if you wish you can fill in those

details after selecting the time zone

click on continue after clicking on

continue meta will verify all the

information and once the information is

verified you will get a page where you

need to create your WhatsApp business

account then enter the WhatsApp business

account name the one mentioned here is

faded and is just a suggestion you will

have to enter your business account name

that you have to use after entering the

WhatsApp business account name click on

continue and then meta will again verify

the information once the information is

verified then your account will be set

then click on continue to step 2. in

Step 2 you have to enter the desired

display name and if the display name is

different from the legal business name

then tick mark on the check box and copy

and paste the website's URL also make

sure the display name you are using is

mentioned on your website if the name is

not mentioned on your website then there

are higher chances of display name

getting rejected so mention the name on

the header of your website to get your

display name approved after entering the

display name click on continue and in

the next page select the category of

your your business if your business

category is mentioned in the list of

categories then select the category

otherwise simply click on others you can

skip the business description part as it

is optional after selecting the category

click on continue to step 3. after

clicking on continue to step 3 you have

to verify the mobile number which you

want to use on WhatsApp business API

make sure that number is not on any

existing WhatsApp account you can either

select the number which is suggested or

you can register a new number now enter

or select the number then choose the

verification method as text message or

voice call and click on send code after

clicking on send code Facebook will

trigger a six digit code once you

receive a code enter your six digit

verification code and click on verify

once you click on verify you will be

ready to chat with it opted in users on

WhatsApp meta will specify with how many

opt-ed in users a business can initiate

conversations per day if your business

initiated conversation is limited to 50

users per day then you can increase your

limit by getting your Facebook business

manager account verified in the dialog

box click on OK and you can login to

aicency dashboard here you can check the

WhatsApp business API status if the

WhatsApp business API status is live

then you're good to go and start

broadcasting the messages but if your

WhatsApp business API status is still

pending then you can check why WhatsApp

business API status is pending whether

the phone and display name verification

is pending or the Facebook verification

is pending if if your phone and display

name verification is pending then

WhatsApp will take around three to four

hours to get your display name verified

but if your Facebook business manager

account is unverified then go and get

your Facebook business manager account

verify we are providing the link below

with which you can get your Facebook

business manager account verified once

your WhatsApp business API status is

live you can start customer support via

live chat and submit template messages

for approval for sending broadcast

messages so start your WhatsApp

engagement Journey now