Start Immediately! Make $33/HOUR Processing Orders Online! Remote Jobs 2024

Summary

This video introduces work-from-home job opportunities at Penumbra, a global healthcare company. Two positions are highlighted: Customer Order Specialist 2, with a focus on processing hospital orders and handling inquiries, and Customer Order Specialist 3, which emphasizes email communication and order troubleshooting. Both roles offer remote work, with the latter paying up to $33 per hour, requiring at least one year of customer service experience. The company provides a comprehensive benefits package and has a positive reputation, making it an attractive option for remote job seekers.

Takeaways

• 🏢 The video discusses work-from-home job opportunities with Penumbra, a global healthcare company.
• 📝 Two job positions are highlighted: Customer Order Specialist 2 and Customer Order Specialist 3.
• 🇺🇸 Remote work is available for US candidates, with Bay Area candidates expected to follow a hybrid schedule.
• 🏥 The role involves processing hospital purchase orders and responding to customer inquiries from the US and Canada.
• 📋 Key responsibilities include reviewing EDI orders, answering calls, and collaborating with internal departments.
• 💼 Qualifications for the Customer Order Specialist 2 position include a high school diploma or GED, with customer service experience preferred.
• 📈 For the Customer Order Specialist 3, a high school diploma or GED is required, along with at least one year of customer service experience.
• 💻 Proficiency with Microsoft Office and familiarity with SAP are desirable for both positions.
• 💰 The pay range for the Customer Order Specialist 2 is up to $29.81 per hour, while the Customer Order Specialist 3 can earn between $23 and $33 per hour.
• 🎁 Penumbra offers a generous benefits package, including medical, dental, vision, life insurance, 401K with employer match, and paid time off.
• 🌟 The company has a 3.4 out of 5-star rating, with 57% recommending it to a friend, and a 3.9 out of 5-star rating for benefits.
• 🔔 The video encourages viewers to subscribe and turn on notifications for more daily work-from-home opportunities.

Q & A

What type of jobs is Penumbra currently hiring for?

Penumbra is currently hiring for work-from-home jobs such as the Customer Order Specialist 2 and Customer Order Specialist 3.

What are the main responsibilities of the Customer Order Specialist 2 role?

The Customer Order Specialist 2 is responsible for processing hospital purchase orders from the US and Canada, ensuring timely and accurate order fulfillment, answering customer inquiries, and collaborating with other departments when necessary.

Is prior experience required for the Customer Order Specialist 2 position?

Prior experience is preferred but not required for the Customer Order Specialist 2 position. Candidates must have a high school diploma or GED.

What is the difference between the Customer Order Specialist 2 and 3 positions?

The main difference is that the Customer Order Specialist 3 position requires at least one year of customer service experience, while the Customer Order Specialist 2 position does not necessarily require experience. The Customer Order Specialist 3 role also involves more email communication and troubleshooting escalated orders.

What is the pay range for the Customer Order Specialist positions?

The pay range for the Customer Order Specialist 2 position is up to $29.98 per hour, while the Customer Order Specialist 3 position offers between $23 and $33 per hour.

What benefits does Penumbra offer to its employees?

Penumbra offers a generous benefits package including medical, dental, vision, life, short- and long-term disability insurance, a 401K with employer match, an employee stock purchase plan, paid parental leave, 11 paid company holidays per year, a minimum of 15 days of vacation per year (which increases with tenure), and paid sick time.

What additional skills or competencies are required for these positions?

Candidates should have strong oral, written, and interpersonal communication skills, competence with Microsoft Office (e.g., Word, Excel, PowerPoint), attention to detail, and the ability to manage multiple tasks and deadlines.

Is this a fully remote position or does it require some on-site work?

The position is fully remote for candidates outside the Bay Area. However, candidates in the Bay Area are expected to follow a hybrid schedule, working both remotely and on-site.

What is the difficulty level of the interview process at Penumbra?

The interview process at Penumbra has a difficulty rating of 2.6 out of 5, which is considered fairly easy. About 51% of the interview feedback is positive.

What is the overall employee satisfaction rating for working at Penumbra?

Penumbra has an overall employee satisfaction rating of 3.4 out of 5, with 57% of employees recommending the company to a friend.

Outlines

00:00

💼 Work-from-Home Opportunities with Penumbra

This paragraph introduces various work-from-home job opportunities available at Penumbra, a global healthcare company. The focus is on the role of Customer Order Specialist 2, which involves processing hospital purchase orders from the US and Canada, ensuring timely and accurate order fulfillment, and handling customer inquiries. The role offers remote work, with a hybrid schedule required for candidates in the Bay Area. Key responsibilities include reviewing purchase orders, answering calls, maintaining documentation, and collaborating with finance. The role requires a high school diploma or GED, with customer service experience preferred but not mandatory. The job offers a pay range of up to $29.98 per hour and includes a comprehensive benefits package.

05:00

📧 Customer Order Specialist 3 - Enhanced Role with Experience Requirement

This paragraph discusses the Customer Order Specialist 3 role at Penumbra, which is similar to the Specialist 2 position but with additional responsibilities and a requirement of at least one year of customer service experience. This role emphasizes providing timely responses to customer inquiries via email, troubleshooting escalated EDI orders, and collaborating closely with internal departments. The pay range for this position is $23 to $33 per hour, reflecting the experience requirement. The benefits package is the same as that for the Specialist 2 role. The paragraph also provides insights into the company's overall ratings, including a 3.4 out of 5-star rating from employees and a 3.9 out of 5-star rating for benefits.

Keywords

💡Work from Home

Work from home refers to jobs that allow employees to perform their duties remotely, typically from their own residence, without the need to commute to a physical office. In the video, the presenter discusses remote job opportunities, specifically highlighting positions at Penumbra, where employees can work entirely from home or on a hybrid schedule if they are in the Bay Area.

💡Customer Order Specialist

A Customer Order Specialist is a role responsible for processing customer orders, ensuring accurate order fulfillment, and handling customer inquiries. The video mentions two positions at Penumbra: Customer Order Specialist 2 and 3, both of which involve processing hospital purchase orders, maintaining communication with customers, and collaborating with internal departments. The roles differ slightly in experience requirements and pay scales.

💡Purchase Orders

Purchase orders are official documents issued by a buyer to a seller, indicating the products or services the buyer intends to purchase, along with the agreed prices and terms. In the video, the Customer Order Specialists at Penumbra are tasked with processing hospital purchase orders received from the US and Canada, ensuring that all required information is accurate for shipment and order fulfillment.

💡Hybrid Schedule

A hybrid schedule is a work arrangement where employees split their time between working remotely and working in an office. In the video, it is mentioned that candidates for Penumbra's Customer Order Specialist roles in the Bay Area are expected to follow a hybrid schedule, whereas those outside the Bay Area can work entirely from home.

💡Order Fulfillment

Order fulfillment refers to the complete process of receiving, processing, and delivering orders to customers. In the video, the Customer Order Specialist roles involve ensuring the timely and accurate fulfillment of hospital purchase orders, which is a critical function for maintaining customer satisfaction and operational efficiency at Penumbra.

💡EDI (Electronic Data Interchange)

EDI, or Electronic Data Interchange, is a system that allows businesses to exchange documents electronically in a standardized format. In the video, one of the key responsibilities of the Customer Order Specialist roles is to review hospital purchase orders received via EDI, ensuring that all necessary information is accurate for release and shipment.

💡Customer Inquiries

Customer inquiries refer to questions or requests for information that customers may have regarding products, services, or orders. The video explains that part of the Customer Order Specialist's duties includes answering incoming calls and emails, providing clear and concise responses to customer inquiries, and ensuring customer satisfaction through effective communication.

💡Medical Device Industry

The medical device industry involves the production and distribution of medical instruments and technology used in healthcare settings. The video mentions that experience in a medical device, pharmaceutical, or comparable regulated environment is preferred for the Customer Order Specialist roles at Penumbra, highlighting the importance of industry-specific knowledge in these positions.

💡Benefits Package

A benefits package is a set of non-wage compensation provided to employees in addition to their regular salary. The video outlines the benefits package offered by Penumbra, which includes medical, dental, vision insurance, 401K with employer match, paid parental leave, and more. This package is a key selling point for the job, making the roles attractive to potential candidates.

💡Job Training

Job training refers to the instruction and education provided to employees to help them acquire the necessary skills and knowledge to perform their job duties effectively. The video notes that all members of Penumbra's Customer Field Support Operations team, including the Customer Order Specialists, will receive standard on-the-job training, ensuring they are well-equipped to handle their responsibilities.

Highlights

Work-from-home jobs available at Penumbra, a global healthcare company.

The Customer Order Specialist 2 position focuses on processing hospital purchase orders for the US and Canada.

Remote work is available, with a hybrid schedule required for candidates in the Bay Area.

Key responsibilities include reviewing hospital purchase orders, answering customer inquiries, and collaborating with finance when necessary.

On-the-job training is provided for all members of the customer field support operations team.

High school diploma or GED is required; experience in a medical device or pharmaceutical environment is preferred but not mandatory.

Competence with Microsoft Office and attention to detail are crucial for success in this role.

The Customer Order Specialist 3 position also processes hospital purchase orders, with an emphasis on email communication and troubleshooting escalated orders.

For the Customer Order Specialist 3 role, one year of customer service experience is required.

The pay range for these positions varies from $23 to $33 per hour, depending on experience and specific job duties.

Both positions offer a generous benefits package, including medical, dental, vision, and 401K with employer match.

Employees also receive paid parental leave, paid sick time, and a minimum of 15 days of vacation per year.

Penumbra has a 3.4 out of 5-star rating on employee satisfaction, with 57% of employees recommending the company.

The difficulty of the interview process at Penumbra is rated at 2.6 out of 5, making it relatively easy to get hired.

Overall, Penumbra offers competitive pay, good benefits, and a positive work environment for remote customer service roles.

Transcripts

hey guys in this video I'm going to show

you some work from home jobs hiring

right now that you can start immediately

basically just processing orders online

so we're going to check a company called

penumbra which is at penumbra in.com

this is a company that is a global

healthc care company so with this

company they have a few work from home

jobs available right now so we have the

customer order specialist 2 available

right now basically with this one you're

responsible for processing Hospital

purchase orders received from the US and

Canada regions ensuring timely and

accurate order fulfillment and answering

customer inquiries in a timely manner

they're open to hiring remotely within

the US candidates in the Bay Area will

be expected to be on a hybrid schedule

so if you're in the Bay Area you it

seems like you have to have a hybrid

schedule if you're outside the Bay Area

I guess you just work completely from

home but you what you'll work on is you

will review Hospital purchas orders

received via EDI ensuring all required

information is accurate for release and

shipment you'll also answer incoming

calls maintaining a respectful and

helpful demeanor and providing clear and

concise responses to inquiries from

internal and external customers you also

intake of you'll have some intake of va

orders maintain documentation and

collaborate with Finance when necessary

you'll have direct communication with

customers for revisions to purchase

orders as required communicate order

status updates with customers and sales

team serve as a primary backup for

overflow processing of email and eax

orders back order communication and

maintenance miscellaneous administrative

duties file customer complaints in

accordance with complaint handling

procedures log metrics data for quality

purposes work company holidays as

business needs necessitate so you'll

also adhere to the company's quality

management system and things like that

so what you will contribute basically

this is like qualifications here high

school diploma or GED with preferred

customer service experience ideally in a

medical device pharmaceutical or

comparable regulated environment or an

an equivalent combination of education

and experience so you do not have to

apparently have experience they do say

it is preferred as far as education goes

you do have to have high school or a GED

but you don't seem to have to have a

college degree they do say strong oral

written and interpersonal communication

skills are required all members of the

customer field support operations team

will be provide with standard on the job

training so they will chain you for what

you need to know competence with

Microsoft Office sap experience

desirable they want you to know things

like word excel PowerPoint Etc keying

attention to detail and the ability to

manage multiple tasks and deadlines are

also required so doesn't seem like they

really do require experience they would

just be preferred working conditions

general office environment requires some

lifting and moving of up to 25 pounds

now this is like if you were to work in

an office which this is a remote job so

that doesn't really apply base pay range

per hour is up to $29 $981 per hour for

this particular job they

offer uh a generous benefits package for

eligible employees that includes medical

dental vision life ad short and

long-term disability insurance 401K with

employer match an employee stock

purchase plan paid perent to leave 11

paid company holidays per year a minimum

of 15 days of ACR vacation per year

which increases with tenure and paid

sick time in compliance with applicable

laws now they also have another one that

is called a customer order specialist 3

it's going to be similar but it's going

to also be a little bit different so

basically with this one it is you were

responsible for processing Hospital

purchase orders received from the US and

Canada regions very similar but you'll

ensure timely responses to General

inquiries received from customers via

email whilst providing through thorough

Solutions communicating and professional

manner so you'll be doing a lot of

emails with this one uh you also

troubleshoot escalated EDI orders work

closely with cosos supervisor review

Hospital purchase orders receive via EDI

answer incoming calls maintain a

respectful and helpful demeanor primary

contact for communication with Logistics

on daily orders you'll collaborate with

internal departments direct

communication with customers communicate

order status updates discrepancy result

resolutions Etc so a lot of the same

things but again they kind of put more

emphasis on uh being able to provide

timely responses via email uh what you

contribute

again this is one that has very similar

requirements but this one they say high

school diploma or GED with one plus

years of customer service experience

preferably so it looks like this one you

do have to have a year or more of

experience the other one experience is

mostly just preferred so that's kind of

one reason why this job also seems to

pay a little bit more at 23 to $33 per

hour as opposed to a maximum of $29 per

hour like we saw on the last job as far

as the other requirements here I don't

think a lot of this is a whole lot

different this is pretty much all the

same stuff the only real difference in

requirements is this one requires

OnePlus year of experience the other one

doesn't necessarily required it's just

preferred and then you get the same

benefits package and everything as well

so somewhere between you know the low

the low 20s to around $33 an hour

between those two jobs as far as what's

like to work at panum they have a 3.4

out of five star rating 57% recommend

working here to a friend as far as their

benefits go they have a 3.9 out of five

star rating out of 93 reviews and

interview wise they have a 2.6 out of

five difficulty rating which is fairly

easy uh 51% positive compared to 28%

negative it's also a very good score as

well so hopefully this was helpful don't

forget to subscribe and click the

notification Bell if you want more daily

work from home opportunities like these

if you thought this was a helpful video

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