S&OP Counseling: The Continous Battle Between Sales and Supply Chain

Summary

In this video script, a person expresses frustration over a lack of trust and appreciation from a colleague, who seems to disregard the efforts put into inventory management and sales forecasting. The speaker highlights the complexity of their role in planning and managing new product introductions, distributions, and procurement, while also emphasizing the need for better sales and operations planning. The conversation suggests a desire for a more collaborative and understanding work environment to improve business processes and profit margins.

Takeaways

• 😔 The speaker expresses a lack of trust and feels unappreciated by someone, likely a colleague or superior.
• 😖 The speaker is frustrated with the inaccuracy of forecasts provided, causing issues in inventory and service levels.
• 😡 The speaker feels criticized for their forecasts during meetings and seeks appreciation for their contribution to revenue.
• 😤 The speaker is overwhelmed by the complexity of their role, which includes planning and managing new product introductions, distributions, procurement, and sales support.
• 🙏 The speaker requests more consideration, future warnings, and a better forecast from the person they are addressing.
• 🤔 The speaker acknowledges the importance of their work in contributing to the company's success and wants to make a profit.
• 😌 The speaker wishes for a better sales and operations planning process to improve the situation.
• 🤝 There is an underlying desire for collaboration and a solution to the current issues, as indicated by the speaker's willingness to be part of the process.
• 😓 The speaker feels that their efforts are not being recognized or valued, leading to a sense of dissatisfaction.
• 😠 The speaker is tired of the constant criticism and wants a more supportive and understanding approach from their colleagues.

Q & A

What is the main issue the speaker is facing with the person they are referring to?

The speaker feels unappreciated and distrusts the person due to a lack of respect and consideration for the work they do.

Why does the speaker feel frustrated about the forecasts provided by the person?

The speaker is frustrated because the forecasts are inaccurate, causing them a never-ending headache when dealing with inventory and service levels.

What kind of impact does the inaccurate forecasting have on the speaker's work?

The inaccurate forecasting leads to issues with inventory management and service levels, and the speaker faces criticism for these forecasts at every meeting.

What does the speaker wish to receive in addition to the revenue they bring in?

The speaker wishes for appreciation for the revenue they generate and better communication in terms of future warnings and more accurate forecasts.

What is the complexity the speaker is referring to in terms of planning and managing new product introductions?

The speaker is referring to the complexity involved in coordinating distributions, procurement, and ensuring the delivery of products needed for sales.

What does the speaker believe is needed to improve the current situation?

The speaker believes that a better sales and operations planning process is needed to address the issues they are facing.

What is the speaker's ultimate goal in expressing their feelings and frustrations?

The speaker's ultimate goal is to improve the working relationship and achieve a more profitable and efficient operation.

How does the speaker feel about the time they have to bring the necessary information to the table?

The speaker feels that they do not have enough time to bring the necessary information, which could potentially help in resolving the issues.

What is the speaker's stance on the importance of consideration and future warnings in their work?

The speaker values consideration and future warnings as they believe these elements would lead to a better forecast and improved work outcomes.

What is the speaker's view on the person's attitude towards the sales and operations planning process?

The speaker feels that the person does not care about the sales and operations planning process, which is causing problems in their work.

What does the speaker suggest as a solution to the ongoing issues with forecasts and appreciation?

The speaker suggests that implementing a more effective sales and operations planning process could be a solution to the ongoing issues.